LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Enthusiastic and highly motivated individual seeking new challenges and opportunities for career growth and advancement in my field as a Customer Service and Travel Professional.
Experience
02/2017 to Current SABRE GDS and Air Ticketing Manager Wells Fargo | Concord, NC,
  • Remote Based Position 
  • Management of SABRE GDS System, upgrades, technical troubleshooting, refunds, exchanges, agent issues and training.
  • Air ticketing and fare searches based on client needs; both international and domestic. 
  • Maintaining current airline contract information and keeping agents informed on necessary changes and requirements when booking. 
  • Accurate and professional files kept on clients and travel preferences in a confidential and secure location.
09/2015 to Current Customer Service Manager AVFLIGHT Rochester | City, STATE,
  • Charter Aviation FBO catering to the private sector.
  • TFBO entries and training, invoicing, client account management.
  • Management of CSR staff, training, onboarding, benefits, scheduling.
  • General office duties, arranging hotel accommodations, ground transportation, catering, management of radio communications with aircraft, ATC, and line service; flight tracking, POS maintenance and cash management.
08/2014 to Current Owner/Concierge and Special Event Coordinator The Winey Moms | City, STATE,
  • Planning, coordinating, and booking of hotel accommodations, ground, water and air travel, business and personal, individual and groups.
  • Coordination of meetings, events and special functions with public and private venues.
10/2007 to 05/2014 Airports Supervisor JetBlue Airways | City, STATE,
  • General ticketing, reservation, and gate assist duties; Enforced safety and security measures and protected sensitive zones by completing daily assessments of aircraft and flight crew requirements; Addressed passenger concerns about delays, cancels, crew issues; Management of 42 ground and airport crew members.
  • Annual completion of CRO, GSC, ADA and Drug and Alcohol certification courses to remain compliant with the FAA and NYS DOT requirements.
  • SABRE proficient and current in all skills for utilization and training.

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School Attended

    Job Titles Held:

    • SABRE GDS and Air Ticketing Manager
    • Customer Service Manager
    • Owner/Concierge and Special Event Coordinator
    • Airports Supervisor

    Degrees

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