Enthusiastic and highly motivated individual seeking new challenges and opportunities for career growth and advancement in my field as a Customer Service and Travel Professional.
03/2017 to Current
SABRE GDS and Air Ticketing ManagerAuthentic Ireland － Santa Rosa, CA
Remote Based Position
Management of SABRE GDS System, upgrades, technical troubleshooting, refunds, exchanges, agent issues and training.
Air ticketing and fare searches based on client needs; both international and domestic.
Maintaining current airline contract information and keeping agents informed on necessary changes and requirements when booking.
Accurate and professional files kept on clients and travel preferences in a confidential and secure location.
10/2015 to Current
Customer Service ManagerAVFLIGHT Rochester － Rochester, NY
Charter Aviation FBO catering to the private sector.
TFBO entries and training, invoicing, client account management.
Management of CSR staff, training, onboarding, benefits, scheduling.
General office duties, arranging hotel accommodations, ground transportation, catering, management of radio communications with aircraft, ATC, and line service; flight tracking, POS maintenance and cash management.
08/2014 to Current
Owner/Concierge and Special Event CoordinatorThe Winey Moms － Rochester, NY
Planning, coordinating, and booking of hotel accommodations, ground, water and air travel, business and personal, individual and groups.
Coordination of meetings, events and special functions with public and private venues.
10/2007 to 05/2014
Airports SupervisorJetBlue Airways － Rochester, NY
General ticketing, reservation, and gate assist duties; Enforced safety and security measures and protected sensitive zones by completing daily assessments of aircraft and flight crew requirements; Addressed passenger concerns about delays, cancels, crew issues; Management of 42 ground and airport crew members.
Annual completion of CRO, GSC, ADA and Drug and Alcohol certification courses to remain compliant with the FAA and NYS DOT requirements.
SABRE proficient and current in all skills for utilization and training.
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Companies Worked For:
The Winey Moms
Job Titles Held:
SABRE GDS and Air Ticketing Manager
Customer Service Manager
Owner/Concierge and Special Event Coordinator
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