Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Well-qualified marketing professional adaptive to changing market conditions. Ability to provide organization with a focus on revenue and product longevity. Telesales experience with Wireless, GPS, and Software Sales
background plus Web presentation experience leveraging web conferencing
tools such as WebEx or GoToMeeting & experience with Salesforce.com
Work History
03/2012 to 11/2012Saas RepresentativeRr Donnelley & Sons | Walnut Creek, CA,
Managed and recorded all leads from outbound telephone marketing.
Set up new accounts, established customer credit, and set up payment methods.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Determined the most cost-effective procedures and routes for shipments.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Updated the database with changes in carrier status.
Leveraged WebEx or GoToMeeting to meet sale objectives.
Extensive social media experience.
2012 to 03/2012Career Service AdvisorAltice Usa Inc. | Mammoth Lakes, CA,
Coordinate placement opportunities for students.
 Create environment with learning opportunities for students to prepare them for job search.
Keep current on job trends, avenues of enhancing job search techniques, etc.
 Create/coordinate seminars for the benefit of students and/or alumni.
Assist with Internship program.
Performed mock interviews.
Ability to counsel/teach students the skills and abilities needed for a successful job search.Â
Ability to work independently and exercise good judgement.
Prepare and post notice of recruitment activities.
Maintain complete file on all students and job ads. Track placements.
(Set up files, typing, maintain filing and reporting system).
11/2010 to 10/2011B2B Sales RepresentativeOne Touch Direct | City, STATE,
Called Existing AT&T clients to upgrade devices.
Consistently probed clients for line adds Able to explain the network
 Made 150 calls a day seeking business .Understand the different operating systems.
And how to build and maintain accounts..
Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between billing department and customers to resolve problems.
Referred unresolved customer grievances to designated departments for further investigation.
Placed special merchandise orders for customers.
2002 to 03/2010Enterprise Sales RepVersa Stone Of Florida | City, STATE,
Contacted construction companies, architectural firms and interior.
Designers prospecting & set appointments for field representatives also.
Coordinated & managed entire installation team.
High call volume inbound and out.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Coordinated between billing department and customers to resolve problems.
08/1995 to 11/2001Auto transport specialistBp Auto Moving | , ,
Arranged shipment of vehicle on a domestic and international level.
Contacted prospective clients via phone mass email and fax.
Acquired all necessary documentation require by DOT and or insurance Companies.
Collected all payments via credit card, electronic checks and check by Fax.!.
Education
Expected in 2004Associate of Arts | Business AdministrationHillsborough Community College, Tampa, FLGPA:
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