Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.  Well-qualified marketing professional adaptive to changing market conditions.  Ability to provide organization with a focus on revenue and product longevity.
Telesales experience with Wireless, GPS, and Software Sales background  plus Web presentation experience leveraging web conferencing tools such as WebEx or GoToMeeting  &  experience with
Work History
03/2012 to 11/2012 Saas Representative Rr Donnelley & Sons | Walnut Creek, CA,

  • Managed and recorded all leads from outbound telephone marketing.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Determined the most cost-effective procedures and routes for shipments.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Updated the database with changes in carrier status.
  • Leveraged WebEx or GoToMeeting to meet sale objectives.
  • Extensive social media experience.
2012 to 03/2012 Career Service Advisor Altice Usa Inc. | Mammoth Lakes, CA,

  • Coordinate placement opportunities for students.
  •  Create environment with learning opportunities for students to prepare them for job search.
  • Keep current on job trends, avenues of enhancing job search techniques, etc.
  •  Create/coordinate seminars for the benefit of students and/or alumni.
  • Assist with Internship program.
  • Performed mock interviews.
  • Ability to counsel/teach students the skills and abilities needed for a successful job search. 
  • Ability to work independently and exercise good judgement.
  • Prepare and post notice of recruitment activities.
  • Maintain complete file on all students and job ads. Track placements. (Set up files, typing, maintain filing and reporting system).
11/2010 to 10/2011 B2B Sales Representative One Touch Direct | City, STATE,
  • Called Existing AT&T clients to upgrade devices.
  • Consistently probed clients for line adds Able to explain the network
  •  Made 150 calls a day seeking business .Understand the different operating systems.
  • And how to build and maintain accounts..
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Placed special merchandise orders for customers.
2002 to 03/2010 Enterprise Sales Rep Versa Stone Of Florida | City, STATE,
  • Contacted construction companies, architectural firms and interior.
  • Designers prospecting & set appointments for field representatives also.
  • Coordinated & managed entire installation team.
  • High call volume inbound and out.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Coordinated between billing department and customers to resolve problems.
08/1995 to 11/2001 Auto transport specialist Bp Auto Moving | , ,
  • Arranged shipment of vehicle on a domestic and international level.
  • Contacted prospective clients via phone mass email and fax.
  • Acquired all necessary documentation require by DOT and or insurance Companies.
  • Collected all payments via credit card, electronic checks and check by Fax.!.
Expected in 2004 Associate of Arts | Business Administration Hillsborough Community College, Tampa, FL GPA:

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School Attended

  • Hillsborough Community College

Job Titles Held:

  • Saas Representative
  • Career Service Advisor
  • B2B Sales Representative
  • Enterprise Sales Rep
  • Auto transport specialist


  • Associate of Arts

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