Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile

Proven, highly-productive NJ Certified Social Worker with a mastery in the social service and healthcare related administrative field spanning over two decades. Extensive career reflecting efficient program coordination and management as well as strong leadership qualifications. Daily positive interaction with a multi-cultural population. Able to multitask and make decisions while maintaining flexibility to changing priorities. Articulate, self-motivated, and solution oriented

Skill Highlights
  • Microsoft Word, Outlook, PowerPoint, Excel, CARE Ware Database Management, EMR (Electronic Medical Records), eCW (Electronic Clinical Works), Photoshop
Professional Experience
Ryan White Program Social Services Coordinator, 04/1994 to Current
CarePoint Health - Hoboken University Medical CenterCity, STATE,
  • Management and coordination of county-wide federally funded Emergency Financial Assistance Programs, Kearny Correctional Facility Program, Minority AIDS Initiative (MAI) Program, Part A Medical Case Management Program, and Bilingual Medical Case Management Program.
  • Working closely with Director, Chief Executive Officer, Hospital Finance Department, Federal and Local Agencies to ensure proper financial management and secure quality control measures.
  • Responsibilities include: Development and implementation of new program content including the disbursement of a yearly budget to assist qualified applicants in crisis.
  • Manage grants and contracts according to requirements of funding sources Processing and approval of appropriate referrals with special attention to documentation details for yearly grant auditors; Serving as a liaison with utility and housing providers through letters, phone calls and hand delivery of payments Liaison between clients, vendors, five Ryan White funded health care systems and Finance Department.
  • Serves as a consultant to other agency staff persons according to area of expertise Managing records using MS Word and Excel to chart monthly progress, forecasting future budget needs, tabulating statistical records, meeting time-sensitive deadlines and maintaining an extensive detailed database.
  • Keeping current logs and updating administrators as necessary on balances of funds; creating and maintaining monthly and annual listing of clients to prevent duplication of services Claire - Page Two Ensuring timely payment to providers and securing documentation to validate payment resolutions Conduct and tabulate periodic consumer satisfaction surveys as required by funding sources Assist Director in grant process and contracts to secure annual funding Responsible for revisions to agency policy manual to reflect program procedures Supervision and management of all medical case managers and supportive staff.
  • Responsible for interviewing, hiring, and training of all new staff in these positions as well Responsible for assigning tasks, chart review, distribution of cases and general medical case management guidance and supervision Serves as medical case manager to clients, assess circumstances (including medical diagnoses and prognoses, current problems and associated needs and demographic information) of each case assigned.
  • Propose a care plan with measurable objectives and timetables Periodically re-evaluate and revise treatment plan as necessary over the life of the case Collaborate with HIV continuum of care physicians in the on-going assessment of clients and subsequent medical treatment via the Electronic Medical Record (EMR) Educate and empower consumers and staff to become independent Coordinate referrals to community agencies as indicated by client needs and eligibility Counsel and inform clients regarding potential solutions to their identified needs Negotiate and advocate for the development and delivery of needed services Maintain required documentation of client-related activities Agency representative for community lectures and conferences as needed Monthly attendance at HIV Planning Council meetings and Housing meetings as needed Tabulate monthly statistics and reports - responsible for monthly delivery of statistical and financial reports to county offices.
Master of Science: Health Sciences / Health Administration, Expected in
New Jersey City University - Jersey City, NJ
Bachelor of Arts: Sociology, Expected in
Saint Peter's University - Jersey City, NJ
: , Expected in
Rutgers University - Newark, NJ
NJ State Certified HIV Pre & Post Test Counselor
: , Expected in
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New Jersey State Licensed Certified Social Worker          1994 - Present      
: , Expected in
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American Red Cross Certified HIV/AIDS Instructor             1994 - Present
Core Accomplishments
  • Coordinator of Agency Fundraising and Donations Spearheaded several fundraising projects including AIDS Walk New York agency team which, from 1995-2009 was one of the largest single fundraising events the agency has had in its history. Responsible for recruiting a yearly team of over 50 participants. Focus included team motivation, desktop publishing of relative materials and forms, contribution campaign in person and by phone, maintaining yearly records and exceeding each projected year goal. All proceeds raised were reimbursed to agency to benefit persons infected with HIV/AIDS
  • Annual Grand Tasting Fundraising Event - Coordinate and execute Annual Wine and Food Tasting - the largest fundraising event for the agency Coordinator of agency
  • Annual Holiday Gift-Giving and Food Drives - Coordination and distribution of holiday gift and food drive to help needy clients of the community
  • Active alternate voting member of Jersey City HIV/AIDS Planning Council and Housing Committee - Attend Housing and Planning Council meetings on a monthly basis; HIV/AIDS advocate for infected and affected clients of Hudson County
Fluent in English and Italian; functional knowledge of Spanish
  • Consulting
  • Contract management
  • Employee interviewing, training, and supervision
  • Statistical input and data management
  • Database creation and management
  • Fiscal reporting
  • Forecasting and budgeting
  • Grants management
  • Counseling
  • Extensive computer experience and knowledge
  • Quality control
  • Financial management
  • Able to work well individually or as part of a team
  • Excellent multitasking skills
  • Able to prioritize and meet critical deadlines

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School Attended

  • New Jersey City University
  • Saint Peter's University
  • Rutgers University

Job Titles Held:

  • Ryan White Program Social Services Coordinator


  • Master of Science
  • Bachelor of Arts

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