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Professional Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Accomplishments
Top sales producer for four years in a row(2016-2020) while carrying the largest company quota and directing an inside sales team.
Closed the largest expansion opportunity in company history. Total three-year expansion revenue was $1,012,004.70.
Skills
Compelling presentations
Account acquisition
Project coordination
Relationship building and management
Database Management
Territory Management
Goals and performance
Expert in K12 Ed-Tech sales
Client retention
Salesforce sales management software
Prospect qualification
Superior organizational skills
Consultative sales strategies
Work History
07/2014 to CurrentRVP and Director of Inside SalesAtlas World Group, Inc. | Oakville, CA,
Determining needs, delivered solutions, and overcame objections through consultative selling skills.
Used Salesforce CRM to maintain detailed contact logs and account records.
Developed and deepened customer relationships to drive revenue growth.
Maintained up-to-date knowledge of all available products.
Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
Wrote sales contracts for orders obtained and submitted orders for processing.
Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Collected information on sales and service issues to provide effective resolutions.
Managed a portfolio of 40 accounts that generated $1.5-$2.0 million in annual sales.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
Cross-trained existing employees to maximize team agility and performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Onboarded new employees, including training, mentoring, and new hire documentation.
Applied customer feedback to develop process improvements and support long-term business needs.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Prepared and recommended long-range plans for the development of department personnel.
Compiled data highlighting key metrics to report information, determine trends, and identify methods for improving store results.
Reviewed performance data to monitor and measure productivity, goal progress, and activity levels.
Directed staff and managed annual capital budget
03/2008 to 06/2014Inside Sales Rep/BDREdmentum | City, STATE,
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Emphasized product features based on analysis of customers' needs.
Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Maintained up-to-date knowledge of all available products.
Determined needs, delivered solutions and overcame objections through consultative selling skills.
Utilized digital and telephone approaches to generate sales leads.
Wrote sales contracts for orders obtained and submitted orders for processing.
Answered customers' questions regarding products, prices and availability.
Surpassed sales targets by 47 %.
Maintained friendly and professional customer interactions at all times.
05/2006 to 03/2008Office Manager/SalesInterior Image | City, STATE,
Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts.
Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
Coordinated and scheduled meetings and conferences by setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
Improved office operations by automating client correspondence, record tracking and data communications.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Completed bi-weekly payroll for twelve employees.
03/2004 to 01/2006Customer Service ManagerTelesis Express Courier | City, STATE,
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Completed special projects by using effective decision making, critical thinking and time management skills.
Monitored customer service operations to assess agent performance and provide feedback.
Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
Followed through with client requests to resolve problems.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Education
Expected in 06/2003Associates Degree | Real EstateLeonard Hawes Real Estate School, Arlington, TX, GPA:
Expected in 05/2002Real Estate License | Business ManagementEastfield College, Mesquite, TXGPA:
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