Livecareer-Resume

Rural Carrier Associate Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking and reliable Rural Carrier Associate with proven dedication and ability to quickly pick up new assignments. Devoted to customer satisfaction and consistently exceeding performance targets. Safe driver with efficient and organized approach.

Skills
  • Sorting and delivery
  • GPS use
  • Vehicle inspections
  • Insured mail procedures
  • Mail sorting
  • Mileage documentation
  • Decision-making
  • High-priority mail
  • Flexible
  • Microsoft Office
  • Computer skills
  • Communication
Experience
Rural Carrier Associate, 07/2017 to Current
FedexBlacklick, OH,
  • Distributed parcels and letters across [Number]-mile daily route of homes and businesses.
  • Handled special issues independently, including missing postage and returned mail.
  • Drove [Type] vehicle and delivered mail to rural locations in all weather conditions.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Followed strict package safety standards to protect customers and team members.
  • Obtained signatures for registered, certified and insured mail.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
  • Maintained accurate records of deliveries.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Entered change of address orders into computers to process forwarding address stickers.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Routed all classes of mail in sequence of delivery along established route.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Obtained receipts for registered and certain insured mail.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered various types of mail on routes according to strict timelines.
Phone Operator, 01/2014 to 07/2017
Omni HotelsDallas, TX,
  • Documented messages left by callers and delivered vital information to intended employees.
  • Utilized paging technology within the organization to get in touch with key people.
  • Logged telephone system outages and problems to [Job title] for swift repairs.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
  • Directed approximately [Number] calls daily to correct departments for [Type] industry company.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
  • Connected incoming calls quickly using multi-line telephone system to keep hold times under [Number] seconds.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and [Type] information.
  • Operated telephone switchboard of [Number] employees and routed calls to correct destination.
  • Handled incoming calls with friendly and cheerful attitude for organization using [Number]-line system.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Completed connections between callers, departments and professionals.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Recorded phone system messages directing callers to desired extensions and offering general company information.
Phone Operator, 02/2013 to 01/2014
Omni HotelsFort Worth, TX,
  • Documented messages left by callers and delivered vital information to intended employees.
  • Utilized paging technology within the organization to get in touch with key people.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
  • Directed approximately [Number] calls daily to correct departments for [Type] industry company.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
  • Connected incoming calls quickly using multi-line telephone system to keep hold times under [Number] seconds.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and [Type] information.
  • Operated telephone switchboard of [Number] employees and routed calls to correct destination.
  • Handled incoming calls with friendly and cheerful attitude for organization using [Number]-line system.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Completed connections between callers, departments and professionals.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Recorded phone system messages directing callers to desired extensions and offering general company information.
  • Took messages from callers and accurately relayed details to intended staff.
  • Reported telephone line issues and outages to [Job title] for prompt repairs.
Cashier, 06/2007 to 12/2012
FredbeansDevon, PA,
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Received payments for [Product or Service] and issued receipts.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and obtained replacements for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
CERTIFICATE: CNA, Expected in 06/2000
Alamance Community College - Graham, NC
GPA:
CERTIFIED: COMPTUER TECHNOLOGY, Expected in 05/1998
Piedmont Community College - Roxboro, NC
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Alamance Community College
  • Piedmont Community College
Job Titles Held:
  • Rural Carrier Associate
  • Phone Operator
  • Phone Operator
  • Cashier
Degrees
  • CERTIFICATE
  • CERTIFIED