Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Ordering cleaning supplies
  • Employee evaluations
  • Inter-department collaboration
  • Payroll understanding
  • Cleaning and sanitation
  • Training and mentoring
  • Team Building
  • Performance improvements
  • Employee scheduling
  • Team management
  • Recruiting and Interviewing
  • Staff Supervision
  • Consulting
  • Sales growth
Work History
05/2020 to Current
RSM Home Services Belle Tire Bloomington, IN,
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Laundered items, changed sheets and made bed to keep clients' bedroom clean.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Emptied trashcans and transported waste to collection areas.
  • Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Delivered quality customer service to address urgent needs and cleaning requests.
07/2008 to 04/2020
Skagit Valley Casino David Showalter City, STATE,
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Created and implemented training programs to enhance employee performance.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Coordinated, directed and monitored cleaning staff in Casino and Hotel duties by use of manual and electrically powered tools and equipment.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Evaluated employee performance and developed improvement plans.
  • Directed team of 60 personnel in busy hotel with 120 rooms.
  • Increased employee performance through effective supervision and training.
07/1997 to 07/2008
Assistant Manager Wal-Mart Stores Inc. City, STATE,
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coached team on effective upselling and cross-selling methods.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Provided current employees options for additional training opportunities.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff of 80 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Supervised team of 80 employees and provided feedback on performance.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Communicated with managers of other departments to maintain transparency.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Planned team-building exercises to increase employee performance and job satisfaction.
Expected in 06/1989
Federal Way High School - Federal Way, WA

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Resume Overview

School Attended

  • Federal Way High School

Job Titles Held:

  • RSM Home Services
  • Skagit Valley Casino
  • Assistant Manager


  • GED

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