Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Ordering cleaning supplies
Employee evaluations
Inter-department collaboration
Payroll understanding
Cleaning and sanitation
Training and mentoring
Team Building
Performance improvements
Employee scheduling
Team management
Recruiting and Interviewing
Staff Supervision
Consulting
Sales growth
Work History
05/2020 to Current
RSM Home ServicesBelle Tire – Bloomington, IN,
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Laundered items, changed sheets and made bed to keep clients' bedroom clean.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Emptied trashcans and transported waste to collection areas.
Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
Used time management and efficient cleaning methods to meet deadlines.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Delivered quality customer service to address urgent needs and cleaning requests.
07/2008 to 04/2020
Skagit Valley CasinoDavid Showalter – City, STATE,
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Completed schedules, shift reports and other business documentation.
Placed orders for housekeeping supplies and guest toiletries.
Worked with front desk to respond promptly to all guest requests.
Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
Improved process efficiency through effective inventory control in alignment with client standards.
Created and implemented training programs to enhance employee performance.
Trained and mentored all new personnel to maximize quality of service and performance.
Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
Coordinated, directed and monitored cleaning staff in Casino and Hotel duties by use of manual and electrically powered tools and equipment.
Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Adhered to safety protocols by enforcing proper equipment usage.
Evaluated employee performance and developed improvement plans.
Directed team of 60 personnel in busy hotel with 120 rooms.
Increased employee performance through effective supervision and training.
07/1997 to 07/2008
Assistant Manager Wal-Mart Stores Inc. – City, STATE,
Submitted reports to senior management to aid in business decision-making and planning.
Coached team on effective upselling and cross-selling methods.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored employee performance and developed improvement plans.
Trained team members in successful strategies to meet operational and sales targets.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Provided current employees options for additional training opportunities.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Attended monthly sales meetings and reported pertinent information to employees.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff of 80 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Assisted Manager in interview process of prospective employees and provided feedback.
Supervised team of 80 employees and provided feedback on performance.
Onboarded new employees, including training, mentoring and new hire documentation.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Communicated with managers of other departments to maintain transparency.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Planned team-building exercises to increase employee performance and job satisfaction.
Education
Expected in 06/1989
GED: Federal Way High School - Federal Way, WA GPA:
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