RSA Rental Sales Associate Resume Example ABG Avis Budget Group

RSA RENTAL SALES ASSOCIATE

Summary

Pleasant Counter Clerk skilled in taking and filling orders quickly in fast-paced environments. Spirited individual, offering expertise in cash register systems and all types of transaction processing. Dedicated work ethic and commitment to team contribution.

Upbeat individual with positive demeanor when responding to customer inquiries and questions. Bilingual Counter Clerk with fluency in Sign Language. Known for prioritizing tasks and properly storing delivered goods or inventory to minimize loss.

Committed Payroll Clerk with two years' experience in finance and accounting. Knowledge in employment tax, QuickBooks and electronic deposits and manual payments. Mastery of payroll software.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Skills

Accuracy and efficiency
Cash and credit card transactions
Account discrepancy resolution
Merchandise display maintenance
Supervision
Team building
Customer service

CCTV
First Aid/CPR
Problem resolution
Unpacking deliveries
Product knowledge
Security systems
Inventory management

Experience

RSA Rental Sales Associate | 10/2017 to 09/2020
ABG Avis Budget group - Pdx, OR

Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Contacted customers and billing parties about overdue rentals and requested expected date of return.
Prepared sales contracts, researched customer needs and promoted various vehicles and accessories, car chargers, headphones, various products and services.
Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
Processed order transactions, including debit and cash operations.
Resolved customer complaints and fostered customer retention and loyalty.
Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
Delivered exceptional service by greeting customers, taking orders and filling each accurately.
Responded effectively to customer questions and inquiries and provided information regarding products.
Delivered top quality customer service in professional manner while managing multiple tasks.

Night Audit Supervisor | 07/2011 to 09/2017
Days Inn - Gresham/happy Valley, OR

Assigned maintenance or housekeeping tasks to appropriate staff based on daily and weekly schedule as well as guest requests.
Greeted and interacted with guests to assist with check-ins and provide facility and area information.
Posted guest check corrections and late charges to customer profiles.
Delivered daily food and beverage sales reports to payable and receivables.
Reviewed and balanced cash receipts and deposited cash.
Checked food and beverage calculations to account for each payment and make corrections.
Compiled data to create reports such as gross revenue reports.
Aggregated and evaluated overage and shortage data for variance reporting.
Assessed machine tape and report data to determine accurate cash figure.
Reviewed and verified wake-up call list and oversaw call completion during shift.
Totaled house charges and credit card vouchers to reconcile with balance.
Managed front desk and lobby inventory by overseeing restocks.
Trained 7 new clerks and 8 house keepers on checking for thorough comprehension for excellent work.
Mitigated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Reconciled all bank and credit card accounts monthly.
Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
Reviewed purchase documents and company receipts for reconciliation with statements.
Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
Coded invoices and other records to maintain organized and accurate records.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
Held keys to property to access various areas on grounds for events requiring immediate action such as emergency repairs.
Alerted security or police of unsafe conditions, suspicious activity or incidents.
Reviewed vendor invoices and expense reports, identifying discrepancies.
Managed weekly inventory and supply tracking, noting items requiring reorder.

Human Resources | 04/2014 to 10/2016
St. John's veterinarian clinic - Portland, OR

Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
Achieved desired work environment and performance by proactively advising and guiding 11 employees on best practices and overseeing HR training.
Increased employee satisfaction by accurately handling payroll help desk and answering questions regarding correct and accurate payroll time entry.
Received, filed and processed paperwork and documents for on-boarding employees.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.

Education and Training

Roosevelt High School - Portland, OR

High School Diploma

2000

PCC Cascade And Sylvania Campus - Portland, OR

Some College (No Degree)

Resume Overview

Companies Worked For:

ABG Avis Budget group
Days Inn
St. John's veterinarian clinic

School Attended

Roosevelt High School
PCC Cascade And Sylvania Campus

Job Titles Held:

RSA Rental Sales Associate
Night Audit Supervisor
Human Resources

Degrees

High School Diploma
Some College (No Degree)

RSA Rental Sales Associate Resume Example

Resume Score: 80%

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