rooms division manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Experienced hotel manager skilled in developing teams, achieving YOY revenue and high guest satisfaction ratings in competitive environments. Extensive experience in sales, customer service and construction. Seeking a position to satisfy an entrepreneurial spirit - preferably with results rewarding compensation.

Hotel operations and management

Property management

Maestro and IQware PMS knowledge

Front desk supervision

Revenue generation and management

Sales management experience

Rate and yield management knowledge

Excellent computer skills

ADP payroll experience

Construction background

Work History
Director Of Rooms, 03/2009 - 01/2018
Sage Hospitality Resources, Llp Charlotte, NC,
  • Operations Director of 67 room three star boutique hotel
  • Supervision of three departments: Front Desk, Housekeeping and Laundry - up to 25 direct reports
  • Recruiting of guest service, housekeeping and laundry employees
  • Forecasting of revenue, ADR, RevPar and occupancy
  • Creation and maintenance of room rate structure
  • Yield management & channel distribution of rates
  • Management and maintenance of linen, amenity, cleaning supplies and equipment inventory within budget
  • Completed selection and implementation of new hotel PMS system.
Retail Sales Representative, 08/2008 - 02/2009
Charlie's Produce Missoula, MT,
  • Sold variety of wireless devices, voice and data plans and accessories
  • Exceeded all monthly sales goals and quotas
  • Provided both billing and technical customer service
  • Listened attentively to needs and feedback to ensure product match and complete customer satisfaction.
  • Completed Altel sales and technical training
Property Manager - Residential and Commercial , 12/1998 - 11/2008
M/I Homes Charlotte, NC,
  • Management of 23 unit residential rental complex, residential triplex and three unit commercial/residential building Achieved 90% occupancy over a period of 10 years in three buildings.
  • Secured long term $60,000 lease to fill a commercial space.
  • Managed major renovation projects on three income properties.
  • Collected rent, maintained financial records and enforced evictions
  • Completed unit turn around for new rentals
  • Handled customer showings and drafted leases for unit rentals
Front Desk - Guest Services Representative, 10/2007 - 09/2008
St. James Hotel City, STATE,
  • Greeted and registered guests and issued room keys.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Performed concierge services for 3 star, 62 room hotel.
  • Processed guest room and restaurant reservations both over the phone, in person and via email.
  • Processed guest car rental reservations and rented Hertz cars from front desk.
Retail Store Founder & Manager, 01/1998 - 12/2006
Computer Outlet City, STATE,
  • Recognized market need and established retail computer store.
  • Established online store and managed all e-commerce.
  • Attained eBay Power Seller Status.
  • Managed all aspects of the stores daily operation supervision of employees, operational planning including product/inventory sourcing, margin establishment, merchandising, store layout, inventory control, marketing and advertising.
  • Performed all sales and customer service functions.
  • Maintained financial records via Quickbooks Pro.
Sales Manager, 06/1990 - 01/2001
TW Homes Inc City, STATE,
  • Maintained sales of 12-15 new homes per year for nearly 10 years.
  • Planned model home designs, locations with 100% sales success rate.
  • Identified market niche of first time home buyers and targeted this niche with the first "Zero Lot Line" twin homes in River Falls resulting in 20+ twin home sales.
  • Co-planned, designed and marketed 12 lot niche buyer rural subdivision. Sold all lots within one year.
  • Handled marketing, prospecting and sales of both new homes and remodeling projects.
  • Sold conventional site built homes, modular homes and panelized home packages.
  • Designed and marketed two model homes per year.
  • Completed home construction contracts by writing specifications, pricing changes and obtaining earnest money.
  • Assisted in home design selection matched to lot.
  • Modified plan per customers preferences and drafted all preliminary blueprints through Soft Plan CAD.
Associate of Arts: History and Business, Expected in
Inver Hills Community College - MN,
Status -
Bachelor of Arts: History and Political Science, Incomplete, Expected in
UW-River Falls - River Falls, WI
Status -
Additional Information
My background is quite diverse with experience in many areas. My personal life is also diverse with a pattern of seeking of challenge and exploration. My favorite hobbies are photography, studying history and travel. My latest adventure was a trip to Turkey, Ukraine and Moldavia. I am a very experienced and skilled (budget) traveler. My curiosity is seemingly never satiated as I always enjoy learning new things and visiting new places. I am currently studying Russian and speak some German.

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Resume Overview

School Attended

  • Inver Hills Community College
  • UW-River Falls

Job Titles Held:

  • Director Of Rooms
  • Retail Sales Representative
  • Property Manager - Residential and Commercial
  • Front Desk - Guest Services Representative
  • Retail Store Founder & Manager
  • Sales Manager


  • Associate of Arts
  • Bachelor of Arts

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