Rooms Controller Resume Example
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ROOMS CONTROLLER
Summary
10 years of Hospitality and Customer Service experience. I have maintained hotel room inventory to provide upscale customer service to all groups and transient guest, as well as devise plans to make the check in process for large groups more organized.
Highlights
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Experience
Marriott InternationalAugust 2010 to September 2012Rooms Controller
Oakland , CA
Oakland , CA
- Greeted and registered guests and issued room keys.
- Assist with training new employees if needed.
- Maintain all individual and group reservation requests.
- Maintain blocking for all individual and group reservations.
- Monitored room availability using MARSHA.
- Referred guests to local restaurants and recommended attractions in the area.
- Greeted all guests in a courteous and professional manner.
Hershey Entertainment & Resorts CompanyJanuary 2009 to July 2010Night Auditor
Hershey , PA
Hershey , PA
- Greeted and registered guests and issued room keys.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Balanced all rebates and other miscellaneous charges.
- Delivered requested items to guests' rooms.
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Processed credit card transactions during the checkout process.
HyattAugust 2007 to October 2008Night Audit Supervisor
Chapel Hill , NC
Chapel Hill , NC
- Greeted and registered guests and issued room keys.
- Made sure all cash and credit cards for the front desk as well as food and beverage were balanced.
- Supervised 5 front desk staff.
- Recommended top dining and entertainment options for guests in the Orlando area.
- Monitored room availability usingOPERA.
- Delivered requested items to guests' rooms.
- Greeted all guests in a courteous and professional manner.
Hershey Entertainment & Resorts CompanyApril 2007 to August 2007Night Auditor
Hershey , PA
Hershey , PA
- Greeted and registered guests and issued room keys.
- Made sure all cash and credit cards were balanced.
- Recommended top dining and entertainment options for guests in the Kissimmee area.
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Delivered requested items to guests' rooms.
Omni HotelsFebruary 2006 to March 2007Front Desk Manager
Los Angeles , CA
Los Angeles , CA
- Checked guest in and out of hotel, made sure all guest bills were correct.
- Made sure all credit cards, cash, and direct bills were balanced.
- Filled out various reports and reported to the General Manager.
- Greeted all guests in a courteous and professional manner.
- Monitored the appearance and performance of the front desk staff.
Tria RestaurantJuly 2001 to August 2003Front Desk Agent
South Saint Paul , MN
South Saint Paul , MN
- Greeted and registered guests and issued room keys.
- Made reservations for guest who called in.
- Balanced all rebates and other miscellaneous charges.
- Delivered requested items to guests' rooms.
- Processed credit card transactions during the checkout process.
Trump Hotel CollectionFebruary 2001 to July 2001Front Desk Agent
Doral , FL
Doral , FL
- Greeted and registered guests and issued room keys.
- Made reservations for guest and also put in special request for guest accommodations.
- Processed guest payments for room charges, food and beverage charges and phone charges.
Education
City CollegeBusiness ManagementCity, State
Pending Graduation November 2013
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Resume Overview
School Attended
- City College
Job Titles Held:
- Rooms Controller
- Night Auditor
- Night Audit Supervisor
- Front Desk Manager
- Front Desk Agent
Degrees
- Business Management
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