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Rooms Controller Resume Example

Resume Score: 70%

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ROOMS CONTROLLER
Summary

10 years of Hospitality and Customer Service experience. I have maintained hotel room inventory to provide upscale customer service to all groups and transient guest, as well as devise plans to make the check in process for large groups more organized. 

Highlights
  • Exceptional customer service
  • Inventory management systems
  • Multi-line switchboards
  • Reliable


 
  • Exceptional communicator
  • Cash handling expertise
  • MS Office expert
  • Superb interpersonal skills
  • Data entry

 
Experience
Miami Airport Marriott August 2010 to September 2012 Rooms Controller
Miami, FL
  • Greeted and registered guests and issued room keys.
  • Assist with training new employees if needed.
  • Maintain all individual and group reservation requests.
  • Maintain blocking for all individual and group reservations.
  • Monitored room availability using MARSHA.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Greeted all guests in a courteous and professional manner.

 
Country Inn & Suites January 2009 to July 2010 Night Auditor
Brockton, MA
  • Greeted and registered guests and issued room keys.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Balanced all rebates and other miscellaneous charges.
  • Delivered requested items to guests' rooms.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Processed credit card transactions during the checkout process.

 
Regal Sun Resort August 2007 to October 2008 Night Audit Supervisor
Lake Buena Vista, FL
  • Greeted and registered guests and issued room keys.
  • Made sure all cash and credit cards for the front desk as well as food and beverage were balanced.
  • Supervised 5 front desk staff.
  • Recommended top dining and entertainment options for guests in the Orlando area.
  • Monitored room availability using OPERA.
  • Delivered requested items to guests' rooms.
  • Greeted all guests in a courteous and professional manner.
Travelodge April 2007 to August 2007 Night Auditor
Kissimmee, FL
  • Greeted and registered guests and issued room keys.
  • Made sure all cash and credit cards were balanced.
  • Recommended top dining and entertainment options for guests in the Kissimmee area.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Delivered requested items to guests' rooms.

 
Ramada Inn and Suites February 2006 to March 2007 Front Desk Manager
Orlando, FL
  • Checked guest in and out of hotel, made sure all guest bills were correct.
  • Made sure all credit cards, cash, and direct bills were balanced.
  • Filled out various reports and reported to the General Manager.
  • Greeted all guests in a courteous and professional manner.
  • Monitored the appearance and performance of the front desk staff.

 
Days Inn Lakeside July 2001 to August 2003 Front Desk Agent
Orlando, FL
  • Greeted and registered guests and issued room keys.
  • Made reservations for guest who called in.
  • Balanced all rebates and other miscellaneous charges.
  • Delivered requested items to guests' rooms.
  • Processed credit card transactions during the checkout process.

 
Hawthorne Suites February 2001 to July 2001 Front Desk Agent
Orlando, FL
  • Greeted and registered guests and issued room keys.
  • Made reservations for guest and also put in special request for guest accommodations.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
Education
City College Business Management Miami, FL

Pending Graduation November 2013 
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Resume Overview

Companies Worked For:

  • Miami Airport Marriott
  • Country Inn & Suites
  • Regal Sun Resort
  • Travelodge
  • Ramada Inn and Suites
  • Days Inn Lakeside
  • Hawthorne Suites

School Attended

  • City College

Job Titles Held:

  • Rooms Controller
  • Night Auditor
  • Night Audit Supervisor
  • Front Desk Manager
  • Front Desk Agent

Degrees

  • Business Management

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