I am a skillful person with Facility for the learning and adjustment to structural changes or organizational.I'm a capable person in the managing of IT systems like Word, Excel, Power Point and other office tools.Capacity of leadership and excellent interpersonal relations.Labor suitable performance, with aptitude to realize all the labors entrusted in conformity with the acquired knowledge, in constant search of professional and personal excellence, characterizing me for the constant investigation with a permanent trend to contribute to the growth and strengthening of the organization where I work.
Call center experience
High customer service standards
Conflict resolution proficiency
Customer service management expertise
Strong problem solving ability
01/2016 to 07/2016
Room Service OperatorCarnival Cruise Lines － Caribbean
Provided accurate and appropriate information in response to customer inquiries.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.