Room Reservations Agent Resume Example Boyd Gaming, Inc.

ROOM RESERVATIONS AGENT

Summary

Hardworking and reliable with strong abilities to complete duties given. Highly organized, proactive and punctual with team-oriented mentality.

Adaptable and courteous, talented at answering questions and offering information. Committed to delivering dynamic service and fostering positive relationships with coworkers and clients/customers.

Reliable and enthusiastic worker with experience performing difficult tasks. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.

Experience

Boyd Gaming, Inc. - Room Reservations AgentLas Vegas, NV11/2019 - 03/2020

Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Worked with managers and supervisors to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Concord Hospitality - Housekeeping Room AttendantRaleigh , NC07/2019 - 10/2019

Organized supplies for efficient use based on expected customer needs.
Performed 5 point cleaning system saving cleaning time per room from 10 to 25 minutes while maintaining hotel quality standards.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Reported guest issues, safety and maintenance concerns immediately to guests services.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Attended to 10 guest rooms per hour, including sweeping, mopping, and vacuuming.
Responded to guest requests for linens and amenities quickly, which increased patron satisfaction rates.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Removed all trash from rooms and replaced liners to wastebaskets.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.

Hy-Vee - StockerCoralville , IA11/2018 - 07/2019

Conveyed inventory levels and processes to internal and external customers to meet diverse requirements and smooth process flow.
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways.
Removed debris from aisles to avoid blocking customers or creating safety concerns.
Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Blocked and faced all products on shelves and displays to meet company policies.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Disposed of debris and box packaging to keep work area safe and organized.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Stocked and rotated products, supplies and paper goods to optimize freshness.

Fairview Health Services - StorekeeperEdina , MN05/2018 - 01/2019

Oversaw shipping and receiving activities, accomplishing customer pick rate of 70% by monitoring zone separation.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Earned reputation for good attendance and hard work.
Handled all delegated tasks, including security and safety.
Managed day-to-day shipping and receiving, typically overseeing more than 25 packages in 24-hour period.

Skills

Conflict management
Hospitality services
Effective planning
Security systems
Business operations

Organization
Communications
First Aid/CPR
Relationship development
Customer service

Education and Training

High School DiplomaAlliance Judy Ivie Burton Technology Academy High SchoolCity, State06/2013

Resume Overview

School Attended

Alliance Judy Ivie Burton Technology Academy High School

Job Titles Held:

Room Reservations Agent
Housekeeping Room Attendant
Stocker
Storekeeper

Degrees

High School Diploma

Room Reservations Agent Resume Example

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