Passionate about working for properties that strive to exceed guest expectations. Customer focused and meticulously attentive to detail with strong organizational abilities.
Operate with the utmost integrity at all times. Consistently delivers excellence in customer service and demonstrates inspiring leadership while leading by example.
Skills
Engineering operational functions
Excellent communication techniques
Documentation skills
Customer Service
Flexible Schedule
Hospitality
Experience
Room Engineering Technician, 01/2021 to Current The Reosort At Pelican Hill – City, STATE,
Respond to emergency calls and guest service calls as necessary.
Perform routine maintenance on Mitsubishi Electric HVAC.
Routinely inspect equipment for preventive and emergency maintenance needs.
Install and repair sinks and toilets; repair bathtub hardware.
Expand technical skills through continuing education courses.
Maintain compliance with regulatory guidelines and safety rules set forth by OSHA.
Perform maintenance services of dishwashers and garbage disposals.
Maintain and repair boiler and water heater.
Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritize and organize tasks to efficiently accomplish service goals.
Expand technical skills through continuing education courses and outside seminars and webinars.
Test components, assemblies and systems to diagnose problems.
Manage customer complaints and rectified issues to complete satisfaction.
Install, maintain and repair gas lines and gas appliances.
Remove, disassemble and fix appliance parts.
Order supplies, tools and equipment to complete repairs.
Repair and service kitchen and laundry room appliances.
Maintain safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
Use troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
Room Engineering Technician, 06/2020 to 01/2021 Monarch Beach Resort – City, STATE,
Responded to Guest calls and emergencies
Maintained timely and accurate oral and written technical reports of engineering activities.
Maintained safety by verifying compliance and assuring proper factory testing.
Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
Maintained communications and information security levels and observed appropriate security level requirements.
Read blueprints and diagrams to assemble and inspect HVAC equipment, closely monitoring for functionality and efficiency.
Completed assigned tasks with mastery of project-specific tools.
Maintained thorough and accurate incident reports, service logs and inventory maintenance documentation.
Recommended corrective and preventive actions to boost product reliability.
Routinely inspected equipment for preventive and emergency maintenance needs.
Implemented troubleshooting techniques to resolve issue.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Managed customer complaints and rectified issues to complete satisfaction.
Wired both line and low voltage to heating and cooling equipment.
Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
Room Engeneering Technician , 10/2017 to 04/2020 The Ritz-Carlton Hotel Company – City, STATE,
Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
Attended employee meetings and training to learn about new techniques, trends and technologies.
Routinely inspected equipment for preventive and emergency maintenance needs.
Followed instructions regarding duties and assignments for facility and machinery maintenance.
Assessed cleaning product availability and ordered stock to maintain inventory.
Implemented troubleshooting techniques to resolve issue.
Developed process improvements to increase reliability and equipment performance.
Prioritized and organized tasks to efficiently accomplish service goals.
Installed and replaced water heaters, drain pipes and water supply lines.
Installed and repaired gas lines and hot and cold water lines.
Maintained tools and equipment to keep all supplies in excellent working condition.
Cut openings in walls and floors to accommodate pipe and pipe fittings.
Efficiently installed and repaired toilets, water heaters, appliances and showers to maintain 100% customer satisfaction ratings.
Communicated with supervisor regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
Performed emergency on-call work hours during evening, weekends and some holidays.
Operated equipment and remained focused on safety at all times.
Tested plumbing systems to locate leaks, malfunctions and repair needs.
Education and Training
Certificate in Engineering : Hvac/R Technology , Expected in 05/2022 Orange Coast College - Costa Mesa, CA GPA:
EPA 608 Refrigerant Handling Licensed
High School Diploma: , Expected in 06/2016 Dana Hills High School - Dana Point, CA GPA:
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