LiveCareer-Resume

roadside assistance agent resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I have been in Customer service as a healthcare employee for several years. I worked with direct care of my residents, & clients. I have a desire to help people when and where I can.

I have recently came to Agero, not ever being in a call center before. I have learned a tremendous amount, even about myself and have had the oppurtunity to grow as an invidual.

I have mentored other in the past at previous jobs, and like to encourage others to grow and learn.

I am a married mother of 3 adult children. In which 2 have disabilites. I have been married for 22 years. I am excited to be taking a journey on this new career path.

Skills
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Establishing and Maintaining Customer Relationships
  • Patient and Empathetic
  • Computer Proficiency
  • Promoting Brand and Company Identity
  • Inbound and Outbound Calling
Experience
03/2021 to Current
Roadside Assistance Agent Raising Cane's Castle Rock, CO,
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new employees on processes to promote productivity team-wide.
04/2020 to 04/2021
Home Health Care Provider Arbor Company Chantilly, VA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
04/2019 to 04/2020
CNA Arbor Company Manassas, VA,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
12/2011 to 09/2018
CNA Signature Healthcare Of Elizabethton City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals, using.
Education and Training
Expected in 06/1996 to to
High School Diploma:
Redlands Senior High School - Redlands, CA
GPA:
Accomplishments

In the short time I have been with Agero I have Made QRP bonus twice, ad well I have got the associate of the month. My supervisor, has complimented my growth and suggested I apply for the position.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Redlands Senior High School

Job Titles Held:

  • Roadside Assistance Agent
  • Home Health Care Provider
  • CNA
  • CNA

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: