Experienced in financial services, customer care in the banking, collections, customer service and telecommunications industry. Knowledgeable, analytical, and personable with excellent problem solving skills. Proven ability to drive business, sales revenue and improve efficiencies while maintaining the highest standards in customer service and adherence to regulatory guidelines.
Exceptional telephone etiquette
Patient and diligent
Vast technical knowledge
10-Key, 60 WPM, Account Management, Active Learning, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinker, Customer Needs Assessment, Data Collection, Time Management, Multi-Task Management, Organizational Skills, Enthusiastic People Person
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