Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Shipment coordination
  • Accounting oversight
  • Marketing understanding
  • Sales expertise
  • Work ethic
  • Supervision
  • Friendly, positive attitude
  • Collaboration
  • People skills
  • Troubleshooting
Risk Management Specialist, 05/2020 to 12/2020
St. Joseph HealthTorrance, CA,
  • Analyzed risk management and incident reporting strategies and data to create educational programs.
  • Reported findings on risk exposures to senior executives and board of directors.
  • Verified reports for completeness to conform with established regulations and procedures.
  • Identified potential risk exposure to develop corrective action plans.
  • Interpreted federal, state and local laws and regulations to examine risk management programs.
  • Assisted sites with incident claim reporting, discussing such issues with departmental leadership.
  • Processed liability claims and incident reports for submittal to third party administrators.
  • Constructed periodic surveys and inspections to comply with regulatory committees.
  • Collaborated with law enforcement officials for physical security breaches, safety emergencies and fraud cases.
Head of Contracting Activity, 01/2019 to 05/2020
University Of FloridaGainesville, FL,
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Answered questions and informed customers of current sales and promotions.
  • Informed customers about product lines and services
  • offered by company.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Assistant Professor, 01/2018 to 01/2020
Terran OrbitalTysons, VA,
  • Formulated well-structured syllabus of course content to detail learning goals and expected outcomes.
  • Structured assignments with clear goals and criteria for assessment.
  • Maintained students' attendance records, grades and reports in strict confidence.
  • Administered and graded tests and assignments to evaluate student performance and monitor progress.
  • Designed collaborative learning exercises to capitalize on students' resources and skills.
  • Maintained website containing schedule, syllabus, assignments and links to relevant sites.
  • Created clear comprehensive grading plans to assess students' instructional goals.
  • Fostered classroom environment conducive to learning and building character.
  • Created course materials and developed online and in-class discussion topics, lectures and presentations.
  • Facilitated group discussions, encouraging students to address class concepts to increase understanding.
  • Created lesson plans and developed instructional materials covering required topics and learning objectives.
Contract Specialist, 08/2018 to 01/2019
Albanian Post SACity, STATE,
  • Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
  • Analyzed performance of current contracts to identify amendment additions and ensure full regulatory compliance.
  • Optimized contract terms and conditions to bolster profitability and reduce risk.
  • Developed contracts for legal review for presentation to senior management staff.
  • Conducted market research, devised acquisition strategies and drafted and finalized contracts.
  • Negotiated, reviewed and managed contracts for lenders, title companies and law firms.
  • Executed contract review and contract management in submittal of fully executed documents to lenders, title companies and law firms.
  • Accelerated expansion projects by guiding contracts into place and assisting in managing timely initiation and execution of each.
  • Drove expense reduction by developing cost-saving initiatives.
  • Provided updates on status of contract processes to upper management and other important personnel.
  • Reviewed details on incoming contracts and service agreements to keep pricing correct.
  • Administered contract change requests and resolution.
  • Managed and monitored contract change requests and facilitated resolution.
  • Negotiated changes and issued change orders and contract amendments.
  • Checked information in company's database for accuracy and updated data with current information to maintain records.
  • Managed negotiation and approval of supplier, distributor and state and federal agency agreements.
Education and Training
Master of Science: Law And Technology Privacy And Data Protection), Expected in 12/2017
Tilburg University - Tilburg, Netherlands
Master of Science: Criminal Justice, Expected in 12/2016
University of Tirana Faculty of Law - Tirana, Albania
Bachelor of Science: Law (Pre-Law), Expected in 06/2014
University of Tirana Faculty of Law - Tirana, Albania

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School Attended

  • Tilburg University
  • University of Tirana Faculty of Law
  • University of Tirana Faculty of Law

Job Titles Held:

  • Risk Management Specialist
  • Head of Contracting Activity
  • Assistant Professor
  • Contract Specialist


  • Master of Science
  • Master of Science
  • Bachelor of Science

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