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risk management claims assistant resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Performance-driven risk management assistant and medical coding specialist with proven success multitasking in high-volume environments, cultivating responsive and customer-focused climate, facilitating human resource management, and driving risk management & compliance. Recognized for strong communication and organizational skills with client-centered mindset. Known for establishing rapport, diffusing tense situations, and fostering relationships with individuals and groups at all organizational levels.

Skills
  • Human Resources
  • Strategic Planning
  • STARS
  • Project Management
  • Medical Coding
  • MS Office, Lotus Notes
  • Administrative Management
  • Process Improvements
  • Medical Terminology
  • Staff Training/Leadership
  • Legal Research
  • Risk Management
  • SharePoint
  • HRIS, Kronos
  • RL Solutions
  • Administrative, Logistics
  • Administrative support, Lotus Notes
  • Ads, Director
  • Benefits, Medical Coding
  • Budget, Medical Terminology
  • Bi, Meetings
  • Charts, MS Office
  • Clarify, SharePoint
  • Client, Payroll
  • Employee relations, Personnel
  • Staff Training, Policies
  • Executive management, Project Management
  • Graphs, Quality
  • HRIS, Quality Improvement
  • Human Resource, Recruiting
  • Human Resources, Recruitment
  • HR, Reporting
  • Insurance, Risk Management
  • Kronos, Scheduling
  • Labor relations, Staffing
  • Leadership, Strategic Planning
  • Law, Travel arrangements
  • Legal, Vision
  • Legal Research
  • Litigation
Experience
RISK MANAGEMENT CLAIMS ASSISTANT, 12/2006 - 12/2018
Space Exploration Technologies Los Angeles, CA,
  • Assist director of patient relations/risk management with risk issues and concerns including litigation, patient complaints, claims, and regulatory investigations.
  • Systems administrator charged with maintaining and updating hospital software used to report patient feedback and incident reports.
  • Collaborate with attorneys and malpractice carriers to strategize claims and litigation responses and actions.
  • Liaise between legal counsel and employees for interviews, depositions, and answer development for discovery items.
  • KEY ACCOMPLISHMENTS:.
  • Implemented new risk and feedback software, which increased incident reporting by 10%.
  • Collaborated with Quality Improvement to recommend planned interventions, including policy and procedure updates and changes, to prevent future risks.
HUMAN RESOURCES COORDINATOR, 12/2005 - 12/2006
Forward Air Denver, CO,
  • Collaborated with HR director on employee recruitment and selection process; wrote and posted job ads, screened applicants, and conducted reference checks to identify highly-qualified candidates.
  • Partnered with HR director and management team to calculate compensation and implement benefits programs including medical, dental, and vision insurance, paid holiday, vacation, and sick leave, and disability insurance.
  • Coordinated salaried and hourly bi-weekly payroll for employees and contractors.
  • KEY ACCOMPLISHMENTS:.
  • Created and updated personnel policies and procedures to clarify and effectively communicate company policies.
  • Researched and analyzed employment law and labor relations to ensure fair and constant administration.
EXECUTIVE ADMINISTRATIVE ASSISTANT, 12/2003 - 12/2005
EMORY HEALTHCARE, INC, OFFICE OF RISK & INSURANCE SERVICES City, STATE,
  • Provided exceptional administrative support for Senior Director and 17 staff members including scheduling meetings, appointments, and conference calls; made all travel arrangements for executive management and staff.
  • Coordinated meeting logistics by reserving facilities, securing equipment setup, arranging speakers, ordering refreshments/meals, and preparing agendas, charts, and graphs.
  • Reviewed and processed all invoices, purchase orders, travel expenses, and P-card charges to facilitate accurate, timely payment.
  • KEY ACCOMPLISHMENTS:.
  • Collaborated with HR manager to post jobs, collect and review resumes, and schedule interviews.
  • Trained and mentored new employees in departmental procedures.
ADMINISTRATOR/HR COORDINATOR, 12/1986 - 12/2002
BELLSOUTH CORPORATION City, STATE,
  • Provided administrative support for the Chief Learning Executive and 160 Human Resource employees.
  • Assisted the Chief Learning Executive with the direct operations including budget and operating plan preparation for BellSouth University, a centralized training and development organization, Management Staffing & Recruiting, EEO, Force Management and Testing & Selection that successfully improved the quality of daily workforce productivity.
  • Provided assistance and guidance to Human Resource managers on a broad range of BellSouth's policies, programs and practices that improved implementation and client service levels.
  • Researched employee relations issues and developed recommendations to Human Resource managers to improve productivity and strengthen working relations.
Education and Training
Bachelor of Arts: Business Education, Expected in
-
HERBERT H. LEHMAN COLLEGE - Bronx, NY
GPA:
Status -
Activities and Honors
American Society for Healthcare Human Resources Administration American Health Information Management Association (AHIMA), Member Georgia Health Information Management Association (GHIMA), Member DeKalb Medical Foundation
Accomplishments
  • Conducted benchmarking research and served as a liaison for Alternative Dispute Resolution committee to establish an internal mediation and arbitration program to reduce BellSouth's litigation cost by 75%.

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Resume Overview

School Attended

  • HERBERT H. LEHMAN COLLEGE

Job Titles Held:

  • RISK MANAGEMENT CLAIMS ASSISTANT
  • HUMAN RESOURCES COORDINATOR
  • EXECUTIVE ADMINISTRATIVE ASSISTANT
  • ADMINISTRATOR/HR COORDINATOR

Degrees

  • Bachelor of Arts

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