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risk management claim director resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Detailed Risk Management & Claim Director professional offering proven history developing programs to assess and mitigate risk, and goal oriented claim results. Driven and dedicated with 24+ years of expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Skills
  • Problem analysis and resolution
  • Risk management focused leader
  • Claims management proficiency
  • Computer proficiency
  • Self-motivated professional
  • Detail-oriented
  • Planning and Coordination
  • Analytical and Critical Thinking
  • MS Office
  • Decision-Making
  • Active Listening
  • Self-Motivated
  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent Communication
  • Written Communication
  • Flexible and Adaptable
  • Attention to Detail
  • Cultural Awareness
  • Dependable and Responsible
Work History
06/2020 to 12/2021 Risk Management & Claim Director The Imt Group | Cedar Falls, IA,
  • Provided risk assessment and risk improvement services to variety of large multi-tenant businesses.
  • Surveys included large office complexes, retail centers, residential, and industrial properties.
  • Evaluated building construction, sprinkler systems, occupancy, identified hazardous operations, and potential losses.
  • Reported controls and protections in place or developed recommendations.
  • Noted life safety measures in place for safety of visitors to reduce potential liability claims.
  • Conducted surveys for property and casualty lines.
  • Provided evaluations, recommendations, problem resolutions, training programs, consultations, analyses of accident causes, system analysis, ergonomics, and other safety/health services.
  • Assisted insureds with loss prevention to eliminate fire hazards, theft, property damage, product liability, and transportation hazards through thorough evaluation of operation, management controls, liability exposure, and accident analysis.
  • Directed risk management services for large, multi-location distributor and transportation company in Southern California since 1999.
  • Responsible for coordinating prearranged services.
  • Safety training was provided for drivers, warehouse and office personnel.
  • Road observations were conducted by many Loss Control personnel.
  • Property and general liability inspections were conducted for several of insured’s locations.
  • Losses reviewed with corporate contact and appropriate corrective actions were determined.
  • Serviced Southern California Hartford Account for corporate office since 1997.
  • Routinely conducted workstation assessments, provided several Workstation Assessment Coordinator Training sessions and presented ergonomic seminars.
  • Also provided annual office inspections, reviewed any losses and developed following years’ service plan with Systems and Operation Coordinator.
  • Services were provided in effort to make safe and productive work environment.
  • Conducted several Product liability and Completed Operations surveys.
  • Observed manufacturing process from raw materials to end product.
  • Reviewed labeling, quality controls and identified potential product hazards.
  • For Completed Operations surveys, evaluated management controls, services provided, maintenance of equipment, employee selection, record maintenance, and probability of claims.
  • Conducted large auto risks and cargo surveys.
  • Evaluated operation, management controls, driver selection, maintenance of vehicles and liability exposures.
  • Certified 3D instructor-trainer since 1996.
  • Instructor of The Hartford’s Defensive Driver Program for commercial fleets and EMT/ambulance operators.
  • Included both classroom instruction and in-vehicle training.
  • Conducted training to small and large auto fleets in English or Spanish.
  • Presented Hartford Fleet Conferences in Backing, Safe Following Distance and Accident Evaluation.
  • Conducted surveys and provided loss control services to large nursing home accounts with multi-care properties.
  • Evaluated in-house programs, record-keeping, medical charts review, facility maintenance, and incident reports.
  • National Registry of Safety Professionals (5/2000).
  • Attended Nursing Home Seminar and Applied Ergonomics Workshop.
  • Education was on going to stay up-to-date on industry standards, state regulations and my professional skills.
  • Assisted with Safety Risk Management (SRM) process.
01/2015 to Current Risk Manager & Claims Director Safe-Risk, LLC | City, STATE,
  • Provided full range of safety services including hazard identification, assessment and recommendations to reduce exposures.
  • Training of management and staff in risk management techniques, regulatory compliance and development of loss prevention programs.
  • Services for both property and casualty accounts.
  • Evaluated prospective or newly written property and/or casualty accounts for underwriting department to determine degree of risk for insurability.
  • Surveyed all commercial lines of business including but not limited to property, products/completed operations, auto, general liability, and workers compensation.
  • Provided Computer Ergonomics Training to identify optimal body position while seated and/or standing at workstation.
  • Performed Workstation Assessments for both customers and The Hartford office employees.
  • Conducted noise level surveys to evaluate noise exposure in various manufacturing operations.
  • ALCM 75 (5/1995) and ALCM 74 (12/1994).
  • Completed educational courses in Automatic Sprinkler Systems and Computer Ergonomics.
06/1992 to 06/1994 Loss Control Representative Imt Insurance | City, STATE,
  • Evaluated prospective or newly written property and/or casualty accounts for underwriting department to determine degree of risk for insurability.
  • Surveyed all commercial lines of business including but not limited to property, products/completed operations, auto, general liability, and workers compensation.
  • Identification and evaluation of fire and safety hazards to protect workers, public, fleet, and property depending on type of insurance being provided by The Hartford.
  • Assisted The Hartford Accounts with accident investigations, injury illness prevention programs, and employee training programs.
  • Conducted review of accident investigations and provided comprehensive loss analyses.
  • Completed educational courses in Machine Safeguarding, Workplace Ergonomics, Loss Control Risk Improvement, and Enhancing Customer Satisfaction.
06/1989 to 05/1992 Industrial Engineer/Intern Loral Electro-Optical Systems, EOS | City, STATE,
  • Responsible for updating La Mesa, Mexico labor standards and manufacturing flowcharts.
  • Developed and maintained time production standards for Loral products.
  • Assisted with any proposal activity and special Industrial Engineering projects.
  • Projects consisted of office and production layouts, learned curve analysis, and Make/Buy analysis.
Education
Expected in 12/1982 to to Bachelor of Science | Business Administration And Management Clemson University, Clemson, SC GPA:

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Resume Overview

School Attended

  • Clemson University

Job Titles Held:

  • Risk Management & Claim Director
  • Risk Manager & Claims Director
  • Loss Control Representative
  • Industrial Engineer/Intern

Degrees

  • Bachelor of Science

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