Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Summary

Passionate, dedicated, and self-motivated professional with a strong desire to leverage my experience and advanced education in the field of Risk Management. Possess a diverse background building and maintaining positive relationships with a wide range of customers, colleagues, and key business partners. Consistently recognized for outstanding contributions and solid reputation for resolving complex issues. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.Commended for organization, perseverance, efficiency, and priority management skills. Computer savvy and familiar with many modern systems and applications including MS Office.

Core Qualifications
  • Public Administration
  • Organizational Behavior
  • Business & Politics
  • Policy Development
  • Records & Reporting
  • Technology Integration
  • Process Improvement
  • Training & Team Building

  • Project Coordination
  • Strategic Planning
  • Performance Evaluation
  • Customer Relations
  • Quality Assurance
Professional Experience
Risk Management Assistant manager, 2010 to Current
DanaherAlbany, NY,
  • Responsible for the direction and management of the organization's employee benefits program.
  • Reviewing files with specialists and examiners for settlement authority.
  • Dealing with case investigations, evaluating and providing settlement authority, recommending reserve figures.
  • Performed the claims management and insurance responsibilities.
  • Assisted with the development and distribution of claim management.
  • Assisted with continuous quality improvement of workers' compensation claims.
  • Responsible for evaluating, selecting and maintaining appropriate insurance coverage for the company employees.
  • Responsible for risk assessment,involving analysing risks as well as identifying, describing and estimating the risks affecting the business.Performing tasks of developing and implementing loss retention and loss prevention programs. Establishing risk management policies and procedures of the organization. Determine cost-effective way to construct, refurbish, or improve the loss protection system of any rented, facility leased, purchased, or constructed by the organization. Responsible for creating and publishing guidelines on handling property and liability claims of the organization
  • Demonstrated experience in monitoring facilities and processes for adherence to OSHA guidelines by overseeing inspections, recommending corrective measures and preparing for OSHA safety audits and Investigations.
  • Ensured that the organization's risk management policies and strategies were in compliance with applicable regulations, rating agency standards, and strategic imperatives of the organization programs.
  • Helping in reviewing of the company's occupational safety control and loss control manuals.
  • Experience and effective working with people of diverse cultures and backgrounds.
Manufacturing Specialist, 2004 to 2010
Republic Services, Inc.Hillsboro, AL,
  • Led a team of 8 employees in streamlining the fabrication process and managing quality control initiatives.
  • Ensured consistent compliance with specification and regulations while promoting a culture of continuous improvement and accountability.
  • Implemented strategies to meet organizational objectives, achieved 650+ days with zero recordable instances, and maintained over $5B in worldwide integrated circuit shipments.
  • Reduced cycle time and improved product quality and cost through active participation in cross-functional process improvement teams with members of Engineering, Validation, Quality Assurance, Quality Control, Facilities, metrology, and Manufacturing Technical Services teams.
Customer Service Representative, 01/2003 to 01/2006
Valero Energy CorporationCity, STATE,
  • Served as the primary point of contact for customers and responded to inquiries regarding accounts, products, and general billing issues.
  • Communicated effectively with a wide array of clientele and upheld quality customer services standards.
  • Successfully resolved issues and facilitating positive relationships with team members.
Bachelor of Arts: Political Science, Expected in 2010
University of Texas - Dallas Richardson, TX

Associate of Arts: Criminal Justice, Expected in 2003
Mountain View Community College - Dallas, TX
Masters of Public Administration: , Expected in 2013
Keller Graduate School of Management - Irving, TX
  • Supporting and participating in contract negotiations
  • Conducting legal research, reviewing drafts and other related documents
  • Handling the tasks of preparing loss reports on various property claims
  • Liaising with senior management and underwriters on contract issues to ensure company standards
  • Creating, implementing and monitoring compliance based on legal insurance processes
  • Responsible for preparing claim reports for board review and management
  • Managing the documentation of procedures, processes and controls for claim department
  • Communicating with insurance brokers and attorneys
  • Communication Skills Instructing hundreds of job safety training programs on OSHA safety and compliance, drug free Workplace programs, firefighting, and miscellaneous other job safety

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School Attended

  • University of Texas
  • Mountain View Community College
  • Keller Graduate School of Management

Job Titles Held:

  • Risk Management Assistant manager
  • Manufacturing Specialist
  • Customer Service Representative


  • Bachelor of Arts
  • Associate of Arts
  • Masters of Public Administration

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