Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Top-performing, results-oriented thought-leader with over 14 years of experience directing large, cross-functional teams in the successful completion of end-to-end enterprise projects. Proven ability to drive efficiency, quality, and profitability through the planning and execution of diverse strategic initiatives. Collaborative communicator, skilled at aligning stakeholders, gaining buy-in, and working with clients to ensure total satisfaction. Analytical and detail-oriented, able to proactively mitigate potential risks and setbacks, while identifying opportunities for growth. Instrumental in implementing tools and procedures that streamline processes and improve outcomes. Committed to meeting and exceeding robust organizational objectives through comprehensive leadership and strategic insights.

  • Employment law compliance
  • Vendor relationship management
  • Program management
  • Strategic planning
  • Training proficiency
  • Data analysis
  • Workshop And Seminar Facilitator
  • Change management
  • Benefits administration
  • Performance management systems
  • Client Relationship Management
  • Stakeholder Alignment & Buy-In
  • Customer Service & Support
  • Contracts & Negotiations
  • Staff Training & Development
  • Cross-Functional Coordination
Work History
Risk and Benefits Manager, 09/2013 - Current
Aramark Corporation Tiptonville, TN,

Manage enterprise-wide risk to facilitate the achievement of strategic objectives. Communicate benefits-related information across all organizational levels and manage a related intranet page for easy access to documentation and updates. Oversee all insurance accounts, liaising between staff and Aetna, Voya, Hartford Life, and Aflac insurance providers. Coordinate with vendors and ensure the timely remittance of payments for services rendered. Design and lead internal workshops on risk mitigation and assess adherence to standards and protocols.

  • Planned and implemented loss control initiatives, safety management processes, and related governance, which has cut losses by over 75%
  • Performed in-depth data analysis for purposes of risk response planning and focused risk control initiatives
    Worked collaboratively with the office of General Counsel as well as senior-level Administrators which resulted in successful resolution of legal and customer-related complaints
  • Improved turn-around time by 45% for key services offered by risk management department
  • Actively manage and synchronize vendors data files for departmental directors and Accounts Payables
  • Conducted over 30 seminars and presentations centered around risk related topics
  • Educated new hires about different benefit plans
  • Directed and controlled various benefit programs, including 403(B), medical, dental and vision plans
  • Planned and delivered four events per year focused on enhancing employee satisfaction
Customer Relations Manager, 01/2011 - 09/2012
Keybank National Association Cleveland Heights, OH,

Managed Billing, Customer Service, and Distribution departments, leading 35 staff and 13 contractors. Directed staff training, performance reviews, and assignments to optimize efficiency and quality. Served as chief liaison with regulatory agencies, ensuring compliance with policies and operating standards. Oversaw revenue reporting, and reviewed financial adjustments. Continuously enhanced customer communication and support.

  • Supervised daily operations and sales functions to ensure maximization of revenue, customer satisfaction and employee productivity,
  • Developed and implemented standards for staff to provide consistent service to customers
  • Directed personnel training and mentorship for team members to promote productivity, accuracy and commitment to customer-centered service
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction
  • Created activities and engagements to enhance customer experience, knowledge and patronage
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution
  • Organized daily workflow and ensured appropriate staffing to provide optimal service
Commercial Analyst , 10/2005 - 01/2011
National Water Commission City, STATE,

Supervised cross-functional team of over 15 staff. Prepared and analyzed monthly and annual budgets, and led cost/benefit, NPV, and ROI analysis of potential projects. Developed comprehensive project charters and strategic plans, overseeing scopes, requirements, milestones, and resources through completion while mitigating potential setbacks. Created business cases and gained buy-in and alignment from all stakeholders. Monitored and controlled project phases for on-time delivery within resource and budget constraints. Oversaw numerous staff training, leadership development, and team-building initiatives.

  • Monitored and analyzed financial, statistical and operational data trends
  • Analyzed projects for capital deployment and helped structure multi-million dollar deals
  • Delivered financial oversight and advice to corporate stakeholders to improve strategic planning
  • Identified risks associated with projects, contract approvals and other client accounting issues
  • Developed spreadsheet models for diverse projects and analysis
  • Maintained database by verifying information and recording new information when needed
  • Identified budget variances and recommended corrective actions, avoiding overruns and maintaining positive cash position
  • Reviewed monthly requisitions for accuracy and completeness, reconciled transactions and determined payment approval statuses
Master of Science: Project Management, Expected in 01/2015
Walden University - Minneapolis, MN,
Bachelor of Science: Marketing Management , Expected in 08/2007
Bachelor of Science - Manchester, Jamaica,
Associate of Science: Business Administration, Expected in 08/2005
Associate of Science Degree - Northern Caribbean University,

Project Management Professional (PMP)

Project Management Institute, Newtown PA

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School Attended

  • Walden University
  • Bachelor of Science
  • Associate of Science Degree

Job Titles Held:

  • Risk and Benefits Manager
  • Customer Relations Manager
  • Commercial Analyst


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