Top-performing, results-oriented thought-leader with over 14 years of experience directing large, cross-functional teams in the successful completion of end-to-end enterprise projects. Proven ability to drive efficiency, quality, and profitability through the planning and execution of diverse strategic initiatives. Collaborative communicator, skilled at aligning stakeholders, gaining buy-in, and working with clients to ensure total satisfaction. Analytical and detail-oriented, able to proactively mitigate potential risks and setbacks, while identifying opportunities for growth. Instrumental in implementing tools and procedures that streamline processes and improve outcomes. Committed to meeting and exceeding robust organizational objectives through comprehensive leadership and strategic insights.
Manage enterprise-wide risk to facilitate the achievement of strategic objectives. Communicate benefits-related information across all organizational levels and manage a related intranet page for easy access to documentation and updates. Oversee all insurance accounts, liaising between staff and Aetna, Voya, Hartford Life, and Aflac insurance providers. Coordinate with vendors and ensure the timely remittance of payments for services rendered. Design and lead internal workshops on risk mitigation and assess adherence to standards and protocols.
Managed Billing, Customer Service, and Distribution departments, leading 35 staff and 13 contractors. Directed staff training, performance reviews, and assignments to optimize efficiency and quality. Served as chief liaison with regulatory agencies, ensuring compliance with policies and operating standards. Oversaw revenue reporting, and reviewed financial adjustments. Continuously enhanced customer communication and support.
Supervised cross-functional team of over 15 staff. Prepared and analyzed monthly and annual budgets, and led cost/benefit, NPV, and ROI analysis of potential projects. Developed comprehensive project charters and strategic plans, overseeing scopes, requirements, milestones, and resources through completion while mitigating potential setbacks. Created business cases and gained buy-in and alignment from all stakeholders. Monitored and controlled project phases for on-time delivery within resource and budget constraints. Oversaw numerous staff training, leadership development, and team-building initiatives.
Project Management Professional (PMP)
Project Management Institute, Newtown PA
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