Risk Analyst, Assistant. Manager Resume Example Bank Of The West

RISK ANALYST, ASSISTANT. MANAGER

Professional Summary

Knowledgeable Risk Management Analyst seeks new opportunities. Leveraging 25 + years of related experience as well as top strengths in customer service, collections, analytics, problem-solving, leadership, and the willingness desire to learn for continued growth.

Work History

Bank of the West - Risk Analyst, Assistant. ManagerSan Ramon, CA02/2012 - 06/2019

Back up for department manager when unavailable or out of office.
Participated in job interviews.
Implemented training processes for newly hired employees.
Trained new team members of 3 to deliver outstanding collection & customer service.
Coached and mentored 5 employees by delivering training, guidance and performance monitoring.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Maintained positive work ethic and enforced company policies and procedures to strengthen operational standards across department.
Compiled and submitted regular monthly & quarterly reports to update senior management on operations.
Reviewed portfolios, identifying risk factors and determined methods to alleviate delinquencies.
Supervised distribution of weekly & daily collections reports to Collectors to support effective decision making.
Compiled analytical results and data into reports.
Collaborate with lending units & upper management (VP, SVP, Regional Managers).
Coordinate the Term Out of commercial lines of credit.
Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
Compliance testing knowledge.
Commercial & legal collections.
Routinely contacted account holders with balances over 15 days past due to resolve delinquencies.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation and charged off accounts.
Completed administrative tasks such as recordkeeping, writing correspondence and gathering documents.
Addressed and resolved non-routine, complex and unexpected variances.
Partnered with Commercial Loan servicing on reconciling accounts and accurately posting payments, check request, ACH request.
Processed incoming payments.
Proofread, Notarized & executed affidavits, modifications and settlement agreements for official court proceedings.
Processed collateral (UCC, Vehicle and Real Estate) releases.
Monitored and approved status of legal invoices for litigation by attorneys.

Bay Alarm - Accounts Receivable AdministratorSan Ramon, CA07/2011 - 02/2012

Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Investigated and resolved collections and billing disputes with tact and efficiency.
Created and issued invoices for installation of alarm equipment, alarm services, termination of services, late fees, etc.
Conveyed current account information and obtained payments.
Processed incoming payments and confirming information to maintain 100% accuracy.
Received payment and ensured proper posting to appropriate customers' accounts.
Oversaw settlement, discharge and repossession of alarm systems.
Answered office phone calls and emails to direct customers and answer questions.
Recorded and updated customer personal accounts with accurate contact information.
Managed manual and automatically dialed outbound calls in call center environment.
Met demands of busy collections group by performing high volume of daily calls.
Located debtors by utilizing skip tracing and other strategies.
Completed skip traces on customers failing respond to collection efforts.

George Ballard Company - Senior Collection SpecialistConcord, CA04/2005 - 07/2011

Commercial collections with some consumer/retail collections & judgment recovery.
Administered delinquency cycle from start to finish, managing collections calling, skip tracing, and related litigation & charge off.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Managed all payments processing, invoicing and collections tasks.
Processed customer payments using checks, credit and debit cards.
Overcame objections by applying advanced training and persuasion techniques.
Resolved disputes and negotiated settlements between parties in order to reach win-win solutions.
Followed fair debt practices and regulatory guidelines when managing collections process.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Coached other employees in effective collection techniques & customer service.
Executed account updates and noted account information in company data systems.
Located debtors by utilizing skip tracking and other strategies.
Completed skip traces on customers failing respond to collection efforts.
Understanding of Workers Compensation insurance policy & Labor law as this was the bulk of our collection accounts.
Knowledge of General ledger, DE-6, 1099 -payroll records used in payroll audits by W.C.
Insurance carrier to determine actual premium owed.
Understanding of W.C.
Insurance billing process.
Assisted legal staff with collation and organization of case documentation and administrative tasks.
Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Direct communication with clients & attorneys.

Skills

Licensed Notary Public
Commercial & Legal Collections
Strong Oral and written communications
Document editing & management
Strong collaborative skills
Operational support
Coaching/training others
MS Office-Excel, Word, Outlook
Crystal Reports experience
Research & Reconciliation
Accounts receivable experience
Third party auditing
BSA/AML, CDD, EDD
Knowledge & understands Legal terminology
Administrative support
Strong Analytical & Problem-solving skills
Legal clerk experience
Risk Management
Equipment finance leasing
Records and Information management
Payment management
Supervising/management experience

Strong Cross-functional skills
Privacy and Information security
Business Continuity
Professional and mature
Accounts receivable, Customer service, Law, Problem-solving skills
Administrative, Debit, Legal, Processes
Administrative support, Decision making, Litigation, Real Estate
Agency, Direction, Managing, Reconciling
Auditing, Documentation, Excel, Research
Billing, Editing, MS Office, Retail
Business Mgmt, Senior management, Office, Risk Management
Finance, Outlook, Settlements
Call center, Functional, Win, Supervising
Coaching, General ledger, Word, Phone
Oral, Information security, Notary Public, UCC
Credit, Insurance, Payroll, Written communications
Crystal Reports, Invoicing, Persuasion
Clients, Leadership, Policies
Business Administration
Training
Negotiation

Education

Diablo Valley CollegePleasant Hill, CASome College (No Degree): Business Management

07/2015RMA Credit College @ Bank of The WestSan Ramon, CACertificate of Completion: Commercial Loans Underwriting

Humphreys CollegeStockton, CASome College (No Degree): Legal Studies

10/1989Valley Commercial CollegeModesto, CACertificate of Completion: Computer Operations

Resume Overview

Companies Worked For:

Bank of the West
Bay Alarm
George Ballard Company

School Attended

Diablo Valley College
RMA Credit College @ Bank of The West
Humphreys College
Valley Commercial College

Job Titles Held:

Risk Analyst, Assistant. Manager
Accounts Receivable Administrator
Senior Collection Specialist

Degrees

Some College (No Degree) : Business Management
Certificate of Completion : Commercial Loans Underwriting
Some College (No Degree) : Legal Studies
Certificate of Completion : Computer Operations

Risk Analyst, Assistant. Manager Resume Example

Resume Score: 80%

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