Risk Analyst, Assistant. Manager Resume Example
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RISK ANALYST, ASSISTANT. MANAGER
Professional Summary
Knowledgeable Risk Management Analyst seeks new opportunities. Leveraging 25 + years of related experience as well as top strengths in customer service, collections, analytics, problem-solving, leadership, and the willingness desire to learn for continued growth.
Work History
Adaptive Biotechnologies - Risk Analyst, Assistant. ManagerRemote , OR02/2012 - 06/2019
- Back up for department manager when unavailable or out of office.
- Participated in job interviews.
- Implemented training processes for newly hired employees.
- Trained new team members of 3 to deliver outstanding collection & customer service.
- Coached and mentored 5 employees by delivering training, guidance and performance monitoring.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Maintained positive work ethic and enforced company policies and procedures to strengthen operational standards across department.
- Compiled and submitted regular monthly & quarterly reports to update senior management on operations.
- Reviewed portfolios, identifying risk factors and determined methods to alleviate delinquencies.
- Supervised distribution of weekly & daily collections reports to Collectors to support effective decision making.
- Compiled analytical results and data into reports.
- Collaborate with lending units & upper management (VP, SVP, Regional Managers).
- Coordinate the Term Out of commercial lines of credit.
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
- Compliance testing knowledge.
- Commercial & legal collections.
- Routinely contacted account holders with balances over 15 days past due to resolve delinquencies.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation and charged off accounts.
- Completed administrative tasks such as recordkeeping, writing correspondence and gathering documents.
- Addressed and resolved non-routine, complex and unexpected variances.
- Partnered with Commercial Loan servicing on reconciling accounts and accurately posting payments, check request, ACH request.
- Processed incoming payments.
- Proofread, Notarized & executed affidavits, modifications and settlement agreements for official court proceedings.
- Processed collateral (UCC, Vehicle and Real Estate) releases.
- Monitored and approved status of legal invoices for litigation by attorneys.
Siemens Corporation - Accounts Receivable AdministratorShreveport , LA07/2011 - 02/2012
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Investigated and resolved collections and billing disputes with tact and efficiency.
- Created and issued invoices for installation of alarm equipment, alarm services, termination of services, late fees, etc.
- Conveyed current account information and obtained payments.
- Processed incoming payments and confirming information to maintain 100% accuracy.
- Received payment and ensured proper posting to appropriate customers' accounts.
- Oversaw settlement, discharge and repossession of alarm systems.
- Answered office phone calls and emails to direct customers and answer questions.
- Recorded and updated customer personal accounts with accurate contact information.
- Managed manual and automatically dialed outbound calls in call center environment.
- Met demands of busy collections group by performing high volume of daily calls.
- Located debtors by utilizing skip tracing and other strategies.
- Completed skip traces on customers failing respond to collection efforts.
George Ballard Company - Senior Collection SpecialistCity , STATE04/2005 - 07/2011
- Commercial collections with some consumer/retail collections & judgment recovery.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, and related litigation & charge off.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Managed all payments processing, invoicing and collections tasks.
- Processed customer payments using checks, credit and debit cards.
- Overcame objections by applying advanced training and persuasion techniques.
- Resolved disputes and negotiated settlements between parties in order to reach win-win solutions.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Coached other employees in effective collection techniques & customer service.
- Executed account updates and noted account information in company data systems.
- Located debtors by utilizing skip tracking and other strategies.
- Completed skip traces on customers failing respond to collection efforts.
- Understanding of Workers Compensation insurance policy & Labor law as this was the bulk of our collection accounts.
- Knowledge of General ledger, DE-6, 1099 -payroll records used in payroll audits by W.C.
- Insurance carrier to determine actual premium owed.
- Understanding of W.C.
- Insurance billing process.
- Assisted legal staff with collation and organization of case documentation and administrative tasks.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Direct communication with clients & attorneys.
Skills
- Licensed Notary Public
- Commercial & Legal Collections
- Strong Oral and written communications
- Document editing & management
- Strong collaborative skills
- Operational support
- Coaching/training others
- MS Office-Excel, Word, Outlook
- Crystal Reports experience
- Research & Reconciliation
- Accounts receivable experience
- Third party auditing
- BSA/AML, CDD, EDD
- Knowledge & understands Legal terminology
- Administrative support
- Strong Analytical & Problem-solving skills
- Legal clerk experience
- Risk Management
- Equipment finance leasing
- Records and Information management
- Payment management
- Supervising/management experience
- Strong Cross-functional skills
- Privacy and Information security
- Business Continuity
- Professional and mature
- Accounts receivable, Customer service, Law, Problem-solving skills
- Administrative, Debit, Legal, Processes
- Administrative support, Decision making, Litigation, Real Estate
- Agency, Direction, Managing, Reconciling
- Auditing, Documentation, Excel, Research
- Billing, Editing, MS Office, Retail
- Business Mgmt, Senior management, Office, Risk Management
- Finance, Outlook, Settlements
- Call center, Functional, Win, Supervising
- Coaching, General ledger, Word, Phone
- Oral, Information security, Notary Public, UCC
- Credit, Insurance, Payroll, Written communications
- Crystal Reports, Invoicing, Persuasion
- Clients, Leadership, Policies
- Business Administration
- Training
- Negotiation
Education
Diablo Valley CollegeCitySome College (No Degree): Business Management
07/2015RMA Credit College @ Bank of The WestCityCertificate of Completion: Commercial Loans Underwriting
Humphreys CollegeCity, StateSome College (No Degree): Legal Studies
10/1989Valley Commercial CollegeCityCertificate of Completion: Computer Operations
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Resume Overview
School Attended
- Diablo Valley College
- RMA Credit College @ Bank of The West
- Humphreys College
- Valley Commercial College
Job Titles Held:
- Risk Analyst, Assistant. Manager
- Accounts Receivable Administrator
- Senior Collection Specialist
Degrees
- Some College (No Degree) : Business Management
Certificate of Completion : Commercial Loans Underwriting
Some College (No Degree) : Legal Studies
Certificate of Completion : Computer Operations
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