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Risk Analyst, Assistant. Manager Resume Example

Resume Score: 80%

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DJ
RISK ANALYST, ASSISTANT. MANAGER
Professional Summary
Knowledgeable Risk Management Analyst seeks new opportunities. Leveraging 25 + years of related experience as well as top strengths in customer service, collections, analytics, problem-solving, leadership, and the willingness desire to learn for continued growth.
Work History
Bank of the West - Risk Analyst, Assistant. ManagerSan Ramon, CA02/2012 - 06/2019
  • Back up for department manager when unavailable or out of office.
  • Participated in job interviews.
  • Implemented training processes for newly hired employees.
  • Trained new team members of 3 to deliver outstanding collection & customer service.
  • Coached and mentored 5 employees by delivering training, guidance and performance monitoring.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Maintained positive work ethic and enforced company policies and procedures to strengthen operational standards across department.
  • Compiled and submitted regular monthly & quarterly reports to update senior management on operations.
  • Reviewed portfolios, identifying risk factors and determined methods to alleviate delinquencies.
  • Supervised distribution of weekly & daily collections reports to Collectors to support effective decision making.
  • Compiled analytical results and data into reports.
  • Collaborate with lending units & upper management (VP, SVP, Regional Managers).
  • Coordinate the Term Out of commercial lines of credit.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
  • Compliance testing knowledge.
  • Commercial & legal collections.
  • Routinely contacted account holders with balances over 15 days past due to resolve delinquencies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation and charged off accounts.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering documents.
  • Addressed and resolved non-routine, complex and unexpected variances.
  • Partnered with Commercial Loan servicing on reconciling accounts and accurately posting payments, check request, ACH request.
  • Processed incoming payments.
  • Proofread, Notarized & executed affidavits, modifications and settlement agreements for official court proceedings.
  • Processed collateral (UCC, Vehicle and Real Estate) releases.
  • Monitored and approved status of legal invoices for litigation by attorneys.
Bay Alarm - Accounts Receivable AdministratorSan Ramon, CA07/2011 - 02/2012
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Investigated and resolved collections and billing disputes with tact and efficiency.
  • Created and issued invoices for installation of alarm equipment, alarm services, termination of services, late fees, etc.
  • Conveyed current account information and obtained payments.
  • Processed incoming payments and confirming information to maintain 100% accuracy.
  • Received payment and ensured proper posting to appropriate customers' accounts.
  • Oversaw settlement, discharge and repossession of alarm systems.
  • Answered office phone calls and emails to direct customers and answer questions.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Managed manual and automatically dialed outbound calls in call center environment.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Located debtors by utilizing skip tracing and other strategies.
  • Completed skip traces on customers failing respond to collection efforts.
George Ballard Company - Senior Collection SpecialistConcord, CA04/2005 - 07/2011
  • Commercial collections with some consumer/retail collections & judgment recovery.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, and related litigation & charge off.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Managed all payments processing, invoicing and collections tasks.
  • Processed customer payments using checks, credit and debit cards.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Resolved disputes and negotiated settlements between parties in order to reach win-win solutions.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Coached other employees in effective collection techniques & customer service.
  • Executed account updates and noted account information in company data systems.
  • Located debtors by utilizing skip tracking and other strategies.
  • Completed skip traces on customers failing respond to collection efforts.
  • Understanding of Workers Compensation insurance policy & Labor law as this was the bulk of our collection accounts.
  • Knowledge of General ledger, DE-6, 1099 -payroll records used in payroll audits by W.C.
  • Insurance carrier to determine actual premium owed.
  • Understanding of W.C.
  • Insurance billing process.
  • Assisted legal staff with collation and organization of case documentation and administrative tasks.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Direct communication with clients & attorneys.
Skills
  • Licensed Notary Public
  • Commercial & Legal Collections
  • Strong Oral and written communications
  • Document editing & management
  • Strong collaborative skills
  • Operational support
  • Coaching/training others
  • MS Office-Excel, Word, Outlook
  • Crystal Reports experience
  • Research & Reconciliation
  • Accounts receivable experience
  • Third party auditing
  • BSA/AML, CDD, EDD
  • Knowledge & understands Legal terminology
  • Administrative support
  • Strong Analytical & Problem-solving skills
  • Legal clerk experience
  • Risk Management
  • Equipment finance leasing
  • Records and Information management
  • Payment management
  • Supervising/management experience
  • Strong Cross-functional skills
  • Privacy and Information security
  • Business Continuity
  • Professional and mature
  • Accounts receivable, Customer service, Law, Problem-solving skills
  • Administrative, Debit, Legal, Processes
  • Administrative support, Decision making, Litigation, Real Estate
  • Agency, Direction, Managing, Reconciling
  • Auditing, Documentation, Excel, Research
  • Billing, Editing, MS Office, Retail
  • Business Mgmt, Senior management, Office, Risk Management
  • Finance, Outlook, Settlements
  • Call center, Functional, Win, Supervising
  • Coaching, General ledger, Word, Phone
  • Oral, Information security, Notary Public, UCC
  • Credit, Insurance, Payroll, Written communications
  • Crystal Reports, Invoicing, Persuasion
  • Clients, Leadership, Policies
  • Business Administration
  • Training
  • Negotiation
Education
Diablo Valley CollegePleasant Hill, CASome College (No Degree): Business Management
07/2015RMA Credit College @ Bank of The WestSan Ramon, CACertificate of Completion: Commercial Loans Underwriting
Humphreys CollegeStockton, CASome College (No Degree): Legal Studies
10/1989Valley Commercial CollegeModesto, CACertificate of Completion: Computer Operations
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Bank of the West
  • Bay Alarm
  • George Ballard Company

School Attended

  • Diablo Valley College
  • RMA Credit College @ Bank of The West
  • Humphreys College
  • Valley Commercial College

Job Titles Held:

  • Risk Analyst, Assistant. Manager
  • Accounts Receivable Administrator
  • Senior Collection Specialist

Degrees

  • Some College (No Degree) : Business Management
    Certificate of Completion : Commercial Loans Underwriting
    Some College (No Degree) : Legal Studies
    Certificate of Completion : Computer Operations

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