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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Knowledgeable Risk Manager equipped with strategic planning and program leadership abilities honed in both finance and healthcare industry environments. Proficient in setting in place strong and successful policies to mitigate risk at each level and establish clear procedures for assessments, prevention and containment. Familiar with regulatory requirements and able to maintain strict controls.

Skills
  • Conducting investigations
  • Team management
  • MS Office
  • Loss protection
  • Policy Development
  • Risk management
  • Data Analysis
  • Problem resolution
  • Procedure review
  • Detection models
  • Fraud detection
  • Proficient in Lexus Nexus
Education
Plant City Senior High School Plant City, FL, Expected in High School Diploma : - GPA :

GPA: 3.56

Work History
Aon Corporation - Risk Analyst
Virtual, NC, 01/2018 - Current
  • Responsible for managing risk in order to ensure that the company, associates and shareholders are protected against client fraud, client impoverishment and lending default by ensuring fraud investigations, client underwriting, and chargeback processes are optimized relative to loss avoidance, recover and operational cost.
  • Created integration process with Apeira including file creation and uploading to their server for PCI processing for healthcare payments.
  • Managed Risk and Underwriting team for ClearGage portfolio direct to Wordplay servicing a portfolio of over 500 clients for healthcare payments.
  • Review medical records and claim data and plan case management.
  • Perform PCI audits for various health care providers.
  • Monitor merchant accounts for potential fraudulent transactions and take appropriate action.
  • Generated reports as needed from Analyzer.
  • Conducted investigative research via the Internet and public record databases.
  • Manage incoming chargebacks and work according to association rules and regulations.
  • Provided additional analyses where needed to determine inefficiencies within the department and implemented the fixes to these problems.
  • Created ad-hoc Access queries to provide quick and precise answers to various customer and vendor requests.
  • Provide feedback to Management concerning any potential losses that may be sustained by the Company.
  • Independently resolves problems that require in depth investigation and/or research.
  • Manage incoming chargebacks and work according to association rules and regulations.
  • Designed and monitored underwriting scorecards and related predictability.
  • Organized and finalized loan applications for underwriter review.
  • Adhered to banking standards and government lending guidelines for loan services.
  • Optimized credit approval and collection processes, improving operational efficiencies by over 75%.
Unify Financial Credit Union - Senior Fraud Investigator
Glendale, CA, 01/2015 - 11/2017
  • Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized fraud exposure.
  • Recommended process and procedure changes and assisted in various projects designed to enhance the bank's overall deposit risk program.
  • Handled confidential information in accordance with privacy policies.
  • Completed complex timely reports as related to fraud, including but not limited to Currency Transaction Reports and Suspicious Activity Reports.
  • Assisted management in compiling metrics related to fraud losses and other reports.
  • Investigated delinquent collection accounts for Fraud concerns.
  • Responsible for case management within personal case queue.
  • Quickly and efficiently resolved customer challenges and inquiries.
  • Partnered with other lines of business and Legal Loss Mitigation groups while investigating cases.
  • Saved Capital One over $1.5 Million dollars in fraud loss in 2016.
  • Was appointed legal liaison from upper management for both Tampa and Richmond sites.
  • Given additional responsibility to conduct a portion of the monthly audit which entails reviewing opening / closing procedures ensuring regulatory & policy compliance by team members.
  • Investigated cases of insurance and credit card fraud, which involved upwards of $100,000 per case.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Capital One Bank - Fraud Transaction Coordinator
City, STATE, 01/2013 - 01/2015
  • Performed daily review of fraud cases to determine financial responsibility of a credit card transaction claimed as fraud.
  • Reviewed cases for patterns of fraud.
  • Recognized processing errors to mitigate financial losses.
  • Contacted merchants to get further information about transactions in question.
  • Corresponded with customers and merchants.
  • Maintained corporate standards for correspondence measurements.
  • Performed chargebacks within Visa and MasterCard regulations.
  • Appointed team lead after 90 days of tenure in department.
  • Recognized by manager for having multiple customer compliment calls.
  • Ranked in the Top 5% for four quarter performance metrics.
  • Selected by manager to conduct peer coaching to share knowledge and best practices.
  • Given a much-expanded role within the department including as an analyst of customer credit-risk.
  • Executed and performed client services which included; client calls, transaction processing, inquiry response/ research, account maintenance and analyzing customer questions, requests and problems.
  • Executed and performed the day-to-day resolutions of complex problems and escalated client complaints.
  • Assisted customers with filing police identity theft reporting.
  • Responsible for training and assisting all team members with claims and handling difficult calls.

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Resume Overview

School Attended

  • Plant City Senior High School

Job Titles Held:

  • Risk Analyst
  • Senior Fraud Investigator
  • Fraud Transaction Coordinator

Degrees

  • High School Diploma

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