Rf Scanner and Splitter Resume Example
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RF SCANNER AND SPLITTER
Summary
Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Results-driven [Job Title] offering [Number] years' expertise in developing multi-channel marketing strategies. Skilled in leveraging analytics to influence web, email marketing, and online marketing plans. Proficient in Google Analytics and AdWords.
Skills
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Experience
Danaher | Gary , INRf Scanner and Splitter11/2020 - Current
- Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
- Scanned [Number]+ products per day and put away at correct warehouse locations.
Milan Laser Hair Removal | Hendersonville , TNSocial Media Marketing Specialist08/2018 - 04/2020
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
- Collaborated with social media influencers such as top musicians, athletes, companies and press to drive brand optimization.
- Developed and implemented strategic, social media marketing plan.
- Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
- Analyzed market data to determine and target key audience or segments.
- Utilized platforms such as [Type] and [Type] platforms on regular basis.
- Analyzed and monitored engagement processes to determine site glitches.
- Collaborated with content contributors to build optimization strategies.
- Tracked website analytics and reported findings to clients.
- Served as main point of contact for clients, answering questions and responding to messages.
Robert Half International | Deer Park , ILCall Center Representative10/2016 - 08/2018
- Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Shared detailed information regarding [Product or Service] options to help customers make decisions.
- Assisted [Number]+ callers per week in fast-paced environment.
- Accurately documented calls and caller information in [Type] software and made updates to data as needed.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Maintained high-volume workload within fast-paced environment by assisting [Number] clients per [Timeframe] and consistently meeting performance benchmarks.
- Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
- Handled escalated customer service concerns from [Job title]s and [Job title]s to preserve revenue streams from key customers.
- Achieved or exceeded [Number]% satisfaction rating on consistent basis.
24 Hour Fitness USA Inc. | City , STATECustomer Service Representative09/2014 - 11/2016
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Translated services for [Number]-person team to serve [Language]-speaking customer needs.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered service and support to each customer, paving way for future business opportunities.
- Worked with [Job title] to develop customer service improvement initiatives.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunitiesand company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
JVHS | City, StateHigh School Diploma06/2008
Riverside City College | City, StateSome College (No Degree)
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Resume Strength
- Completeness
- Length
- Strong summary
Resume Overview
School Attended
- JVHS
- Riverside City College
Job Titles Held:
- Rf Scanner and Splitter
- Social Media Marketing Specialist
- Call Center Representative
- Customer Service Representative
Degrees
- High School Diploma
Some College (No Degree)
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