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Rewards Representative Resume Example

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REWARDS REPRESENTATIVE
Summary

Highly motivated diverse person accomplished instructor bringing 3 years of experience. Talented at identifying interventional methods and creating learning opportunities across differing cultural writing styles. Dedicated and dynamic with passion for driving student progress and learning innovation. I also have Hands-on, client-oriented banking experience able to implement creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis.

Skills
  • PROFILE OF SKILLS
  • Accurate and organize with strong problem solving skill
  • Excellent working knowledge of MS office , word and Excel Attention to detail and strong analytical skill
  • Excellent interpersonal and communication skill
  • Fast learner with proven adaptability with new technologies and application
  • Capable to work without supervision
  • Strong knowledge of accounting Procedure and concept .
  • CORE COMPENTENCIES
  • Simply Accounting
  • Quickbook
  • Jonas
  • Microsoft office Suite
  • Bank statement
  • Financial reconciliation
  • Account Receivable
  • Account payable
  • Collection processing
  • Accpac
  • Microsoft Office expertise
  • Report creation
  • Call center experience
  • Customer relation
  • Credit card payment processing
  • Tutoring and coaching
  • Interactive teaching/learning
  • Student engagement
  • Public speaking
Experience
Rewards Representative
Dearborn, MIPercepta/Jun 2020 to Nov 2020
  • Manoeuvre effortlessly through various digital and voice communication channels phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including:.
  • Utilizing available resources to accurately respond to customer inquiries through appropriate channels.
  • Corresponding with customers via mail channel as appropriate.
  • Responsible for reviewing customer concerns and inquiries, determining the appropriate actions based upon job aids and existing desktop solution tools, and taking the appropriate action.
  • Rewards Guides may be assigned to specialize, but will be cross-trained to support the functions of two automotive brands.
  • Provide inbound helpdesk support for member, dealer, and region employees on various issues.
  • User access, promotion information, site navigation, system errors and performance, billing, and dealer list uploads.
  • Website assistance to dealers and field personnel.
  • Dealer enrolment process.
  • Reviewing dealer parts statements.
  • Process program cancellation requests.
  • Determines the appropriate route for escalating complex issues based on the type of expertise required.
  • Document status of all interactions indicating appropriate outcome and follow up requirements.
  • Establish a rapport and build confidence in the automotive brand recognition by proactively promoting automotive products and services.
  • Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise – consistently courteous with customers.
  • Achieve ‘world-class' service with each member where ‘world-class' is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.
  • Utilize all resources, including the call specific applications, to obtain the correct answer for the customer.
  • Document all actions in the appropriate call tracking system.
  • Identify and relay to Team Leader areas for improvement within the inquiry and concern resolution processes.
  • Communicate customer service problem to Team Leader when necessary.
  • Support operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
  • Maintain exceptional product knowledge as it relates to technical support and continuously updates knowledge of product and service offerings, current industry products, and technologies.
  • Performs additional responsibilities or projects as assigned.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Trained 10 new employees each 3 month in procedures and policies in order to maximize team performance.
Instructor
Windsor, ONWindsor Career College/Nov 2017 to Apr 2020
  • Delivering instruction Microsoft office suite (MS Word, MS Excel, MS Power point, MS Access, Outlook and MS Publisher ).
  • Delivering instruction about Accounting software (QuickBooks, Simply accounting and Accpac).
  • Evaluating student performance fairly and consistently.
  • Contributing to the development of curriculum and instructional materials.
  • Supporting the administrative functions of the campus to enhance the student experience.
  • Acting in a manner that upholds the College standards.
  • Participating in College and Program Activities.
  • Evaluated student progress and adjusted learning plans to foster progress.
  • Maintained additional office hours each semester for students to discuss grades and ask questions.
  • Mitigated learning gaps and effectively delivered curriculum to over 30 students.
  • Delivered training program courses to meet validated agency requirements.
  • Observed other instructors to learn valuable techniques.
  • Assessed each student's grasp of class material presented in courses and workshops.
  • Attended faculty meetings to brainstorm ideas and discuss methods for solving issues.
  • Built positive relationships with students, parents, colleagues and administrators.
PAYROLL ADMINISTRATOR
Windsor , ONAmico Infrastructu/Jan 2016 to Jan 2017
  • Processing construction payroll for over 150 employees weekly.
  • Collecting and submitting timesheets from supervisors.
  • Entering hours into Excel document ensure proper ticket collection for equipment hours and sending invoices to accounting department.
  • Meeting tight deadline to ensure payroll accuracy and timely documentation Processing payroll in Jonas and run applicable.
  • Calculated and applied wage garnishments.
  • Worked with HR staff to accurately track and update paid time off.
  • Oversaw the conversation from MS Excell to Jonas.
CSR
Windsor , ONCanadian Imperial Bank of Commerce, CIBC/Jan 2012 to Jan 2016
  • Working in a multi-tasking environment where high attention to detail is required in order to balance cash , credits and other monetary transaction.
  • Maintained solid customer relationships and effectively handled customers' questions and concerns.
  • Answered or referred customers financial questions to appropriate supervisor.
  • Maintained and balanced cash drawer daily.
  • Responded to customer inquiries regarding accounts and balances.
  • Accompanied clients to personal and professional appointments to translate necessary information through Sign Language or transcription.
Education and Training
BBA: Business AdministrationUniversity Of Windsor 2012Windsor
Bachelor of ArtsShajalal University Of Science And TechnologyAug 2004Sylhet
Certifications
  • Diploma in computer science , ITSE - 2001
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Resume Overview

Companies Worked For:

  • Percepta
  • Windsor Career College
  • Amico Infrastructu
  • Canadian Imperial Bank of Commerce, CIBC

School Attended

  • University Of Windsor
  • Shajalal University Of Science And Technology

Job Titles Held:

  • Rewards Representative
  • Instructor
  • PAYROLL ADMINISTRATOR
  • CSR

Degrees

  • BBA : Business Administration
    Bachelor of Arts

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