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reverse logistics expert resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Leadership
  • Multitasking
  • Customer service
  • Quick decision making
  • Problem solving
  • Communication
  • Time management
  • Team player
  • Organization
  • Versatility
Experience
05/2022 to Current Reverse Logistics Expert Target | Hilliard, OH,
  • Process all inbound store transfers and deliveries using the receive application to ensure inventory accuracy.
  • Accurately handle all outbound freight shipments related paperwork; make shipping arrangements when necessary.
  • Execute donations, CRC, electronics recycling, transfer orders (store to store and sweeps), salvage and inventory removals (MIR’s) in compliance with all DOT regulations and best methods.
  • Identify and handle environmentally sensitive item management (ESIM) in the reverse logistics area in compliance with applicable laws and regulations.
  • Complete the ESIM weekly log.
  • Process credits and damaged/defective items accurately and in a timely manner to minimize shortage and compliance risk.
  • Handle merchandise returns according to company and vendor guidelines.
  • Responsible for maintaining all invoices and documentation per record retention guidelines pertaining to deliveries, ESIM waste pickups and all outbound.
11/2017 to Current Fulfillment Expert Target | Hillsboro, OR,
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
  • Select items for order pickup, drive up and ship to home for digital guest orders
  • Accurately put on hold all order pickup and drive up orders
  • Properly prepare, pack and sort guest orders for shipment using correct materials
  • Meet productivity metrics and other fulfillment goals
  • Meet guest order promise times to deliver on the guest demand
  • Own your workspace and supplies; keep equipment and designated areas organized and supplies in stock
  • Properly use equipment while following safety best practices
  • Follow all safety guidelines, operating procedures, product freshness and quality standards; follow food safety guidelines when handling, displaying and/or storing food items
  • Always demonstrate a culture of ethical conduct, safety and compliance
  • Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU)and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
11/2015 to Current Presentation Expert Target | Hiram, GA,

As a Presentation Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:

  • Greet and service guests as you complete workload with minimal guest disruption.
  • Deliver accurate and timely merchandise transitions for all areas of the store; adhere to street dates for new merchandise.
  • Ensure all signing, including promotional and planogrammed ISM, is set accurately when the transition is completed.
  • Ensure areas are guest ready and maintain presentation standards as you complete scheduled workload. This includes keeping the salesfloor fully stocked, backstocking excess product and fixtures, zoning, signing and labeling accurately.
  • Understand how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy.
  • Appropriately use and care for in-store and personal protective equipment; follow equipment control guidelines.
  • Ensure displays are in proper working condition and re-order, if necessary.
  • Have dedicated ownership of select GM areas to ensure sales floor is full, in stock and accurately signed for guests.
  • Conduct weekly price change workload for all GM categories.
  • Complete scans and system audit functions to ensure inventory accuracy.
  • Support guest services such as back up cashier, Order Pick Up (OPU) and Drive Up (DU).
  • Accurately execute all pulls (i.e. daily autofills, CAFs, planogram, out of stock, EXFs, manuals and guest requests) and backstock product from GM efficiently and timely.
  • Complete all backroom daily and weekly audits.
  • Operate power equipment only if certified.
  • Maintain backroom and fixture room organization, location accuracy and follow equipment guidelines.
  • Execute processes accurately with attention to detail, monitor own progress and accurately prioritize tasks.
  • Provide service and a shopping experience that meets the needs of the guest.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
09/2017 to 02/2018 Style Team Leader Target Corporation | City, STATE,
  • Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement; including: merchandising, pricing workload, transitions, revisions, sales plans, events and promotions
  • Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
  • Lead a team of consultants who are knowledgeable and passionate about A&A by staying current on brands, trends and promotions
  • Ensure your team is ready to engage with all guests by modeling active selling techniques and practicing active selling scenarios to help them grow confidence in their active selling capabilities
  • Encourage your team to use the fitting rooms as a way to welcome, inspire and influence guests and as an opportunity to provide personalized recommendations to complete their look
  • Encourage guests to shop with confidence by creating inspiring visual moments that are merchandised to support seasonal trends
  • Lead apparel backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests
  • Evaluate and recommend candidates for open positions and develop a guest-centric team
  • Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions
  • Establish clear goals and expectations and hold team members accountable to expectations
  • Provide service and a shopping experience that meets the needs of the guest
  • Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
  • If applicable, as a key carrier, follow all safe and secure training and processes
  • Address store needs (emergency, regulatory visits, etc.)
Education and Training
Expected in 05/2021 to to Associate of Arts | Elgin Community College, Elgin, IL GPA:

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Resume Overview

School Attended

  • Elgin Community College

Job Titles Held:

  • Reverse Logistics Expert
  • Fulfillment Expert
  • Presentation Expert
  • Style Team Leader

Degrees

  • Associate of Arts

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