LiveCareer-Resume

revenue reservations coordinator resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Results-driven, dedicated customer service leader with expertise in real estate, property management, and facilities. Eleven years developing leadership and communication skills throughout the sales industry. Exceptional communicator with a positive attitude, problem resolution, and client needs assessment aptitude. Demonstrates self-motivating initiative, attention to detail, establishing priorities and meeting deadlines, administrative expertise, program enhancement creativity, and consistent performance success.

Skills

MS Office (Word, Excel, PowerPoint), SharePoint JD Edwards, MRI, Yardi, People-Soft, Quick Books, Work Speed, Angus Anywhere, OPERA, Reserve, Leadership, Team Player

Education and Training
Stratford University Alexandria, VA, Expected in : Special Events Planning & Management - GPA :
Graham Webb International Hair Academy Arlington, VA, Expected in 05/2001 Cosmetology License : Cosmetology Education - GPA :
Yorktowne Business Institute Landover, MD, Expected in : Office Automation - GPA :
Experience
Goodwill Of Greater Washington - Revenue Reservations Coordinator
Fairfax, VA, 11/2019 - 09/2020

Reservation duties to include handling guest reservation requests to include putting specific guest information on the reservation Managing reservation system interfaces Provide hotel information to callers, (rates, availability, reserve reservations, or cancellations). Coordinate guests’ requests, balancing room inventory, entering group rooming list and creating room block building. Set up billing and routing requests/check-in alerts, assisted in marketing efforts while building rapport with customers.

Customer Service Management
*Created direct billing accounts for company events to ensure billing for incoming guests. Manage OTA extranets, respond to online Expedia/Booking.com guest requests and respond to online rating reviews Review nightly reports to ensure cancellation charges are correctly charged.


*Reviewed reports ensuring employee benefits are in line with employee room booking policy Support the front office upsell program and Transient Sales Team requests.


*Built customer loyalty through customer relationship marketing. Maintained product knowledge of all categories of products. Executed cross-collaboration efforts that achieved departmental and company goals.


Business Management
*Led the team by providing crucial business training in self-reliance, spirit to succeed, and vital ability to communicate with people from all socio-economic backgrounds successfully.

*Successfully built relationships with customers and managing customer accounts, which helped ensure repeat and renewed business within the organization.
*Implemented process improvement plans that contributed to improvements within the internal databases.

Charlotte County, Fl - Assistant Property Manager
Port Charlotte, FL, 03/2019 - 06/2019

Assisted property manager with monthly reports (reviewed general ledger for re classes, and assisted with closing reports preparation). Collected due diligence for new vendors ( W-9, COI), etc. Kept accurate records of all tenant correspondence. Entered accounts payable invoices using the Yardi accounting system. Sent out monthly rental statements/prepared tenant bill backs. Applied tenant rental payments to tenant accounts.

Administrative/Customer/Vendor Management
*Prepared delinquency letters for past due rental collections Oversaw monthly collections for tenant rents, maintaining building positive relationships with tenants Prepared vendor service agreements.


*Ensured common areas were kept clean, neat, and free of debris—resolved conflicts between tenants in the most effective manner. Ensured certificate of insurance certificates complied with ownership criteria. Point of contact for the security team to ensure daily procedures are in line with ownership expectations.


*Performed building inspections for building cleanliness, program tenant/vendor access cards. Maintained fitness room access waivers. Established strong, professional relationships with tenants by promoting team collaboration and delivering exemplary service. Maintained operational facilities to potential tenants by organizing maintenance. Attended weekly construction meetings. Resolved tenant conflicts in the most effective manner.

Goodwill Of Greater Washington - Coordinator, Real Estate Services
Herndon, VA, 12/2011 - 10/2018

Oversaw day to day building operations for 262,019 Sq. Foot class, A office building, Fostered/maintained tenant/vendor relationships. Maintained communication with tenants /vendors. Scheduled door programming for conference center events, coordinate staffing for conference center events. Worked with building engineering staff to ensure productive operations. Coordinated tenant moves/loading dock reservations. Prepared monthly/Quarterly reporting project memos for review to Vice President, Workplace Services.
Facilities & Project Management
Coordinated & conducted property building inspections with the janitorial team Coordinated building service maintenance with vendors to ensure building upkeep. Daily check-in meetings with the cleaning supervisor Point of contact for the janitorial staff and security teams.


Dispatched tenant service calls with engineering team/janitorial staff Maintained tenant fitness center waiver forms/program security access cards. Prepared paperwork for new contracts/renewals Maintained tenant/vendor contact lists and distributed them accordingly Properly maintained certificate of Insurance for tenants/vendors Assisted with building life safety procedures processes.
Notified finance department of tenant rental payments OFAC tenant rental payments to include making copies of checks, filing documentation accordingly, and obtaining tenant rental log. Monitored/advised the finance department of delinquent rental payments. Sent documentation of rental payments to the finance department of receivables, deposits, and rental log. Assisted with budget preparation/monitor spending reports to ensure within budget. Assisted with budget re-forecasting. Prepared monthly variance reporting and capital building project variances.
Budget & Administrative Management
Maintained constant contact with finance liaison, prepared invoice check request forms for vendor payments, prepared tenant bill back submissions. Researched invoice statements to ensure the invoice are processed accordingly. Logged invoices on log sheet/prepare, submitted invoices to payments services for processing. Reviewed maintenance reports providing proper tenant billings. Prepared monthly tenant rental statements and distribute them. Collected vendor due diligence forms for proper vendor system set up. Assisted with security desk coverage and provided training on a day to day procedures/expectations. Reviewed accurate general ledger coding of invoices.
Oversaw execution of contracts/renewals and ensured the detailed scope of work Attended bi-weekly meetings with the vice president for one-on-one meetings on departmental projects.
Trained interim coordinator on day to day office procedures and provided mentoring and guidance. Met regularly with the security company account manager. Updated post orders accordingly to reflect an implemented updates or changes. Assisted with lost and found pickup coordination. Assisted manager as needed as it relates to emergency evacuation preparations Assisted with coordinating vacant office space tours.
Assisted with board meeting logistic preparations for board member visits Assisted with Energy Star submission data collection. Coordinated & conducted garage inspections with garage management staff. Point of contact for onsite garage attendants and account manager.

J Street Companies - Assistant Property Manager
City, STATE, 09/2008 - 12/2011

Led the day to day operations of commercial office buildings (Class A, B, C) office buildings totaling an average of 630,389 sq. ft. (Including managing agent for The Pew Charitable Trusts). Managed, trained, mentored motivated back and front-of-house employees to always be improving knowledge and abilities in the field. Assisted with building startups to ensure all due diligence handled in a timely fashion Point of contact for engineering and janitorial staff. Fostered and maintained tenant/vendor relationships. Trained new office employees. Coordinated building tenant events and prepared monthly tenant services invoices.
Leadership
Guided policy initiatives, leading and mentoring staff, and executing management deliverables worldwide—implemented quality control programs to transform business operations and stabilize organizational processes.
Managed the training, developing, mentoring, and motivating team members to meet and exceed all goals.
Developed uniquely strong customer loyalty to foster relationships with customers to retain repeat business.
Property Management & Tenant Management
Prepared monthly accrual submissions entered accounting information in the Yardi accounting system, and prepared monthly variance reports. Prepared tenant statements to include bill back preparation for bill backs. Applied tenant rents to account and made bank deposits. Prepared security deposit paperwork. Gathered tenant vendor information ( W-9, Certificate of Insurance). Assisted with budget preparation.
Verified building vacancy reports for proper janitorial billing Performed building inspections. Assisted in ensuring capital improvement projects are in proper scope with contracts and follow up on progress/completion Assigned security access cards to tenants/staff and onsite vendors as needed. Ensured policies and procedures were followed by tenants/vendors.
Ensured common areas were kept clean, neat and free of debris Worked with support teams to resolve issues with services or accounting.

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Resume Overview

School Attended

  • Stratford University
  • Graham Webb International Hair Academy
  • Yorktowne Business Institute

Job Titles Held:

  • Revenue Reservations Coordinator
  • Assistant Property Manager
  • Coordinator, Real Estate Services
  • Assistant Property Manager

Degrees

  • Some College (No Degree)
  • Cosmetology License
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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