Revenue/Reservation Supervisor Resume Example
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REVENUE/RESERVATION SUPERVISOR
Summary
Ambitious, highly motivated, detailed oriented, hard working with excellent leadership skills who can effectively multi-task in challenging situations and meet critical deadlines.
Skills
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Accomplishments
HIS, Opera/Fidelio, Travel Click, Various Extranets, GDS, Ihotelier, Excel, Word, Powerpoint, Delphi, Kronos, ADP, Passkey, MyRPMS, Ideas
Experience
Accor HotelsRevenue/Reservation Supervisor08/2006 to Current
- Oversee the Reservation Department by establishing the administrative rules and regulations, policies and procedures Coordinated with Front Office Manager in the management of hotel room inventory and occupancy, set up tracking in the PMS system for Consortia, Negotiated accounts LRA and NLRA to show production.
- Ensure that all associates maintained the highest standards of guest services to all customers and expertise in brand selling to maximize revenue.
- Conduct Interviews and train all new associates in the Reservations Department.
- Construct and review associates schedule Conduct and provide employee performance evaluations.
- Assist the Director of Revenue Manager with the day-to-day operations.
- Review group contracts to ensure Reservations Department exceeds the customer's expectations and comply with the terms of agreements.
- Prepare daily reports and data for the DORM and Corporate office Responsible as sole POC for all hotel groups room block allocation and reservations.
- Responsible for interacting and managing with Passkey to set up both call in and rooming list groups.
- Responsible for interacting and managing with Conference Services team and/or group contact to ensure accuracy of rooming lists and billing instructions.
- Responsible for maintaining and ensured accurate record keeping of the Reservation Department files.
- Communicated and supported all marketing efforts to ensure hotel maximize revenues while achieving guests' satisfaction.
- Provide our Corporate Central Reservation Office with information and/or any special instructions needed to ensure all inquiries and reservations are handled efficiently and accurately.
- Perform daily office duties such as respond to all email inquiries, answer multiple phone lines, and process deposits, no-show fees and late cancellation fees.
- Responsible for resolving all guest issues/complaints with complete satisfaction.
Highgate HotelsReservation Supervisor08/2004 to 08/2006
- Oversee the reservation department, managing inventory, set up tracking in the PMS system for Consortia, Negotiated accounts LRA and NLRA to show production.
- Managed and entered hotel packages information in the PMS system.
- Assist the Revenue Manager with managing the room rates and inventory available on the hotel website, the GDS and other extranet sites.
- Ensure all rate discrepancy and hotel inventory disparity, if any, are resolved Review all hotel contracts and coordinated VIP and hotel daily arrivals with Front Office to ensure smooth guest arrival.
- Review all hotel contracts and coordinated VIP and hotel daily arrivals with Front Office to ensure smooth guest arrival.
Omni HotelsFront Desk Manager03/2002 to 08/2004
- Ensured all aspects of Front Desk Department from employees and guest services meet 4-diamond expectations.
- Trained, motivated, encouraged productivity and promoted team spirit amongst associates to ensure that the hotel meet the company's standard for quality services to guests.
- Responsible for resolving all guest issues and following with them on individual basis maintaining satisfied results.
- Managed all guest comment cards responses and feedbacks; followed up with any issues found to ensure guest satisfaction.
- Acquired knowledge of the hotel computer system by becoming an expert on training, maintenance, and trouble shooting.
- Managed Front office daily operations by ensuring daily reports are run timely, maintaining and ordering weekly supply inventories required for the department, attended meetings as assigned by Front Office Manager and Director of Rooms, create weekly schedules of all employees under the Front office Department, oversee Front Office payroll costs and properly controlled expenses expenses in accordance with budgets and monthly updates.
Club Quarters HotelGuest Service Manager08/2000 to 10/2003
- Responsible for all the regular aspects of the front desk with handling guest complaints to resolution.
- Oversee the operations of the hotel during the evening shift.
- Report directly to the General Manager on a daily basis to pass on all information regarding operation of the hotel.
- Working closely with accounting to ensure policies and procedures are adhered to.
Education and Training
Certificate:Revenue ManagementCornell University
CXC CertificateOpen Bible High School
CXC CertificateSiparia Senior Comprehensive
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Resume Overview
School Attended
- Cornell University
- Open Bible High School
- Siparia Senior Comprehensive
Job Titles Held:
- Revenue/Reservation Supervisor
- Reservation Supervisor
- Front Desk Manager
- Guest Service Manager
Degrees
- Certificate : Revenue Management
CXC Certificate
CXC Certificate
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