Revenue Manager Director Of Reservations resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of hotel operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Skills
Knowledge in Microsoft Office Products with a prerequisite in Excel formulating and reporting.
Knowledge in Industry specific reports including Travelclick, STR
Strong organizational management and ability of handling multiple responsibilities at any given time.
Understanding of the philosophy of hospitality yield management, solid understanding of Hotel operations. Proficiency in Excel, Microsoft Word,Power Point, Fidelio, IdeaS RMS, Synxis, Sabre, Opera CRS, Opera PMS.
Work History
Revenue Manager /Director of Reservations, 05/2017 to Current Four Seasons Hotels Inc – New Orleans, LA,
Develop, implement and measure revenue strategies with DORM. Review price position on a daily basis and make adjustments based on market trends.
Conduct weekly Revenue Strategy Meetings to ensure the proper mix of Group/Transient and Catering to maximize revenues in both rooms and catering as well as identify sources of incremental revenue throughout the hotel.
Assist in developing, implementing, monitoring annual budget and marketing plans to assist in meeting/exceeding the overall hotel goals.
Monitor, control, and communicate inventory levels, room rate restrictions. Work together with Reservations and Front Office to ensure team is trained.
Conduct weekly review of Group Rooms Committed (GRC) report to identify need dates and/or dates where the hotel has exceeded preferred mix of sales. Work together with Sales Team to target need dates to achieve revenue goals. Monitor cutoff dates to ensure additional room supply is returned to transient availability.
Establish and evaluate processes, policies and procedures to ensure hotel is protecting and maximizing revenue in all areas. Present ideas, expectations and information in a concise, well-organized way.
Provide supervision and coaching to Reservation Sales Team. Participate in employee life cycle from interviewing, training, development, coaching and counseling, and reviews.
Approved regular payroll submissions for Reservation employees.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Onboarded new employees, including training, mentoring and new hire documentation.
Senior Reservations Manager, 10/2013 to 05/2015 Omni Hotels – Montreal, CA,
Created rate plans and worked with Revenue Director to boost occupancy and average achieved room rate.
Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Consulted with central reservations to discuss new rate plans and promotions.
Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Travel Agency Manager, 10/2012 to 08/2013 Atlantic Travel – City, STATE,
Managing budgets, meeting sales targets and maximising profits.
Worked closely with CEO and assistants to meet compliance with strict business schedules.
Holding meetings to motivate the team to meet their sales targets.
Selling package holidays and individual travel elements, including flights
Managed business accounts with strong focus on achieving high levels of client praises and loyalty.
Directed training and retraining of employees to boost performance and enhance business results.
Director of Front Office, 03/2007 to 09/2011 Hotel Belleclaire – City, STATE,
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
Education
Bachelor of Economics And Business: Business Economics, Expected in 05/2001 Lehman College of The City University of New York - The Bronx, NY GPA:
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