Highly creative and resourceful in finding ways to improve efficiency and profitability.
*Extremely adept at finding the true potential within our employees determining their needs and developing a plan that ultimately make them reach their full potential
*Superior communicator who excels at developing a positive and productive work environment
*Highly motivated to succeed at any task no matter the level of difficulty or learning curve.
*Friendly, and outgoing people-oriented administrative professional who works well both independently and with others in tea efforts.
Leads staff efforts resulting in the achievement of performance standards
Work effectively with peers, staff, and management to execute the strategic and operational goals of the organization
Work effectively with staff, peers, and management to execute a quality and productive workforce that positively impacts the achievement of skills and employment.
03/2000 to Current
Revenue Management Training FacilitatorAT&T － Kansas City, Missouri
Received the "Circle of Excellence" award for placing in the top 5% of Revenue Management Peers.
Distinguished as the only Revenue Management Professional to receive this honor three consecutive years.
Consistently receive the "Platinum Circle" Award for excelling in the top 20% of Peers.
Received special recognition for perfect attendance multiple years.
Promoted to Trainer for the ability to coach and mentor team members to higher levels of performance.
Promoted to Resolution Manager based on superior performance in deescalating customer conflict.
Prioritizes workload to accomplish tasks within required timeframes.
Maintains 100% confidentiality with regard to corporate and client information.
Solves problems independently.
Keeps all documentation accurate and up to date.
Actively seeks to increase knowledge about employment/training system
Critical Leadership Traits.
Objectively balances needs of employees with those of the organization.
Influences others positively through persuasion and personal regard.
Establishes personal credibility with others and honors commitments.
Makes effective decisions for self and others within the scope of previously identified authority.
Promotes a shared vision with peers and subordinates.
Contributes to problem-solving discussions by listening and presenting alternative solutions.
Accepts and incorporates change by altering activities accordingly.
Communicates effectively with all clients, co-workers, staff and management.
Is clear, concise, and informative.
Effectively communicates reasons for actions and decisions.
Projects a positive, can-do demeanor.
Sets priorities and thinks ahead.
Manages numerous assignments simultaneously.
Accounts for future consequences and conditions through present activities
Viewed by others to be appropriately responding in a timely fashion to implicit and explicit organizational needs and priorities.
Mitchell Two Highly proficient at recovering outstanding customer debt by quickly establishing a friendly rapport with customers, working out solutions for payment and deescalating agitated clients.
Major responsibilities are:.
Manages up to 100 consumer calls daily.
Recover outstanding debt at an above average rate.
Provide training on new processes and to improve Representative performance.
Retain customers at an above average rate than other Representatives.
Maintain strict organizational and customer confidentiality.
Major achievements include:.
Promotion to Resolution Manager based on exceptional skill at resolving customer issues.
Elevation to Trainer providing professional development that engages the employee and supplies ideas and techniques that can be easily applied on the job.
Selection to provide additional support to the Revenue Management Group.
Pulled into a project team to research and analyze Representative call times that resulted in lowering the average handling time in a Call Center with 150 Representatives.
Recipient of many awards and accolades.
Consistently receiving "Exceeds Expectations" fort annual performance reviews.
01/1998 to 01/2000
Administrative AssistantBrunson Instrument Co － Kansas City, Missouri
Provided superior customer relations in greeting and making clients feel comfortable.
Supported the administrative aide of sales teams using Excel to manage data and produce reports.
Copied and maintained project documentation.
Managed appointments with clients and vendors.
Supported the Office Manager in providing clerical assistance and document management processing.
Education and Training
Multiple AT&T Professional Development Courses
GraduateTruman High School － Independence, Missouri