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Return Agent Resume Example

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RETURN AGENT
Summary

Energetic Automotive professional capable of learning quickly, handling customer queries and providing quality customer service. Excellent marketing, negotiating, advertisement and sales skills. Skilled Parts Consultant with 7-year track record of success and desire to make positive impact on dealer with diligent and skilled attention to customer needs. Certified Master Volkswagen Parts Specialists with experience with other makes and brands through the used car department.

Skills
  • Supply management
  • Vehicle battery replacement
  • Parts department support
  • Service ticket management
  • Service writer assistance
  • Customer service-oriented
  • Superior negotiation skills
  • Motivated self-starter
  • Inventory control procedures
  • Hazardous Materials Endorsement
  • Manufacturing and warehouse procedures
  • Results-driven
  • Automotive logistics and procedures
  • Inventory tracking
  • Materials accountability
  • Inventory management
  • Product delivery
  • DOT regulations compliance
  • HAZMAT endorsement
  • Inventory auditing
  • Personable
  • Clean driving record
  • Professional demeanor
  • Vendor relations
  • Computer-savvy
  • Invoice processing
  • Organizational skills
  • Ordering parts
  • Accurate money handling
  • Reviewing deliveries
  • Delivery order fulfillment
  • Complaint handling
  • Reference catalog maintenance
  • Product line expansion
  • Team collaboration
  • Cash register operations
  • Microsoft word/excel/powerpoint proficiency
  • Dealertrak/Dealerbuilt proficiency
  • Customer service skills
Experience
Company NameCity, StateReturn Agent08/2019 to Current
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Negotiated and closed deals with minimal oversight.
  • Oversaw condition of Vehicles entering and leaving Facility.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Company NameCity, StateParts Salesman02/2018 to 03/2019
  • Increased team productivity by implementing multiple strategic process improvements.
  • Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
  • Received, examined and reshelved returned parts.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
Company NameCity, StateParts Counter01/2012 to 01/2018
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Assisted customers weekly in finding parts for individual needs.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Administrator of Ebay dealer store.
  • Monitored multiple databases to keep track of all company inventory.
  • Delivered Parts to local repair facilities
  • Responsible for Warranty core and buyback inventory
Company NameCity, StateService Porter05/2011 to 01/2012
  • Collected and disposed of garbage and debris from ashtrays and trash cans and placed trash receptacles outside for weekly pickup.
  • Maintained inventory of all cleaning supplies.
  • Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
  • Supported parts department with deliveries and pickups as needed.
  • Maintained grounds, buildings and organized vehicle lot and storage areas.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Ensured complete cleanliness in the Parts and Service department.
  • Contributed to service ticket writing and tagging of customer vehicles.
  • Provided transport for customers and dealership personnel
  • Listened to customer feedback and responded to maintain or improve processes.
  • Assisted in Oil changes and Tire rotations
  • Assisted with Tire replacement with mount and balance procedures followed.
Education and Training
High School Diploma06/2009Cathedral City High School, City, State
Some College (No Degree):Political Science College of The Desert, City, State
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/alex-lowder
  • alexander.lowder@gmail.com
Certifications

Certified Master Volkswagen Parts Consultant

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Resume Overview

School Attended

  • Cathedral City High School
  • College of The Desert

Job Titles Held:

  • Return Agent
  • Parts Salesman
  • Parts Counter
  • Service Porter

Degrees

  • High School Diploma 06/2009
    Some College (No Degree) : Political Science

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