Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Extensive customer service experience with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Highly skilled and enthusiastic about ensuring optimal customer service. Energetic team player with top-notch organizational skills.
Claim CPT codes, ICD9 codes processing knowledge, Caremark Pharmacy system Knowledge of Facets and Sieble systems Microsoft XP, Microsoft Word, Outlook, Windows 98, Internet, Salesforce, People soft, Remedy, ADP system. Tracs, Outlook, Lotus, 40-45 wpm. Ability to navigate effectively through mainframe systems, database, and Lucent telephone technology.
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