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retention transition nco senior career counselor resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Accomplished Career Soldier with 19 years' experience advising Soldiers on academic, mental health, and social issues. Additional expertise in counseling Soldiers on career paths and higher education opportunities. Focused on adhering to the established objectives of counseling programs and policies. More than 10+ years experience as a military mechanic specializing in wheeled vehicle both diesel and gas, over 500,000 accident free driving miles and over 19 years of driving experience with zero accidents.

Motivated to apply education and training abilities to enhance future operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in MS word and MS excel with advanced interpersonal abilities.

Skills
  • Crisis intervention strategies
  • Confidential services
  • Listening actively
  • Data analysis and reporting
  • Conflict resolution
  • Conflict mediation
  • Suicide prevention
  • Career advising
  • Policy and procedure improvements
  • Administrative support
  • MS Office
  • Team building
  • Strategic thinker
  • Sales leadership development
  • New employee training
  • Training methods
  • Team direction
  • Motivational speaking
  • Exceptional communicator
  • Verbal and writing communication
  • Team development strategies
  • Process evaluations
  • Self-Motivated
  • Client relations
  • Negotiation
  • Meeting new hires
  • Pre-interviewing
  • Candidate relations
  • Interviewing
  • Regulatory compliance
  • Employment listings
  • Team management
  • Background checking
  • Tracking spreadsheets
  • Producing leads
  • Team-building activities
  • Program performance assessment
  • Schedule coordination
  • Feedback gathering
  • Driver coordination
  • Training program development
  • Route management
  • Training and development
  • Organization
  • Supply tracking
  • Compliance standards
  • Routing
  • Coordination
  • Logical reasoning
  • Supervision
  • Managing safety
  • Updating records
  • Coordinating files
  • Observing performance
  • Helping with investigations
  • Assisting drivers
  • Vehicle safety
  • Problem resolution
  • Operations management
  • Communications
  • Shoveling snow from walkways
  • Applying fertilizer
  • Using hand tools
  • Work site cleaning and organization
  • Mulching gardens
  • Trimming and edging flower beds
  • Landscape equipment knowledge
  • Maintaining equipment
  • Weeding and edging
  • Landscape maintenance
  • Customer service
  • Planning and coordination
  • Invoice generation
  • Relationship development
  • Operational improvement
  • Inventory management
  • Contract negotiation
  • Business operations
  • Needs assessment
  • Landscape equipment knowledge
Education and Training
Columbia Southern University Orange Beach, AL Expected in 10/2013 Associate of Science : Business Management - GPA :
  • National Society of Leadership and Success Member
  • 3.89 GPA
Senior Leaders Course Fort Knox, KY, Expected in 07/2017 : - GPA :
Resillency Training Assistant Cleveland, OH, Expected in 05/2012 : - GPA :
Certifications
  • Combat Life Saver First Aid/CPR
  • Resiliency Trainer Assistant(RTA).
  • Secret Security Clearance.
  • Army Basic Training Course(ABIC).
  • Small Group Instructor Training Course(SGITC).
  • Train the Trainer ABIC & SGITC
Experience
First United Bank & Trust Co - Landscaper
Norman, OK, 08/2009 - Current
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Applied weed and pest control chemicals to protect customer lawns.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Prepared soil and gardens to plant with mulch and sod.
  • Removed and properly disposed of debris to maintain worksite safety.
  • Pruned trees and bushes to improve visibility and shapes.
  • Administered pesticides to mitigate and control pest damage.
  • Determined causes of lawn and garden issues and recommended effective solutions.
  • Hung lights, wreaths and garlands to prepare for winter holidays.
  • Planned and coordinated jobs for 5 workers.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Checked machinery and performed routine maintenance to prevent malfunction.
  • Leveraged hand-held tools to maintain green spaces.
  • Operated and maintained basic landscaping equipment and vehicles.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Removed poison ivy and other harmful plants while wearing protective gear.
  • Reviewed completed work to monitor and enforce quality standards and requirements.
  • Checked current landscape projects to monitor work progress.
  • Oversaw maintenance, fueling and cleaning of equipment and vehicles.
  • Directed crew members completing landscaping tasks such as mowing, trimming, edging, weeding and pruning.
  • Organized worker schedules and supervised loading of tools and equipment on work trailers to prepare for upcoming workday.
  • Communicated with managers to resolve issues needing attention on customer property.
  • Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.
  • Completed daily timesheets for team and submitted to managers.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Assisted in scheduling weekly landscaping projects and tasks to meet deadlines.
Military Army - Retention/ Transition NCO /Senior Career Counselor
City, STATE, 04/2015 - 08/2020
  • Advises and supports CDRs, CSMs, 1SGs and retention personnel concerning organization; implementation and sustainment of unit retention programs and unit climate; conducts staff assistance visits; provides objective assessments of the unit's retention mission; identifies personnel problems and ensures leadership triad is informed and takes corrective action; conducts initial and sustainment training with DARNs; monitors current strength status; supervises and reviews reenlistment activities; provides counseling and career guidance; explains benefits.
  • Fostered a professional unit climate that ensured all Soldiers can perform in the workplace with respect and dignity; always adhered to SHARP standards
    Worked collectively with College & Vocational education professionals to deliver Soldier's counsel, support, and educational guidance to Soldiers.
  • IRR SELRES Transition; Special Mission & Accession referrals; reenlistments of quality Soldiers; serves as the unit advisor of retention programs; recovery of non-participants; provides officer career management.
    Pioneered contact methods in a changing Social-Media market; ensuring the Army message continually reached the Soldiers.
  • Advocated and supported Army cultural shift to the Soldier for Life Program; spent countless hours with local Veterans with reintegration into civilian life.
  • Encouraged Soldiers to continue to serve additional years outside of their initial agreement through re-enlistment contracts or extensions to sustain the end strength of personnel.
  • Utilized Select Reserve Incentive Program(SRIP) to provide Soldier with Bonus's upwards of $20k, Student Loan Repayment Program(SLRP) upwards of $30k, to include medical and educational benefits.
  • Created and implemented the development of a unit continuity book and SOP; ensuring excellence in execution with zero timeline errors.
  • Assistant Area Leader(AAL) assisted in the processing of all re-enlistment and IRR transactions with a less than 1% error rate. Mentored and guided 11 Retention/Transition NCO/ Career Counselors.
  • Managed unit Duty Appointed Retention NCO (DARN) Program and members. Provided DARN training, mentorship, guidance, and counseling to improve unit sustainment in personnel.
  • Recruited Soldier's both enlisted and officers from the Individual Ready Reserve (IRR) to return to serve in a Army Reserve unit as a drilling reservist to assist in meeting end state requirement for the Army Reserve.
Military Army - HHD Detachment Sergeant
City, STATE, 01/2014 - 04/2015
  • Managed the health, welfare, moral, training, education, and professional development of 75+ Soldiers.
  • Advisor to the commander on enlisted matters.
  • Maintained and updated regulations and policies that impacted the discipline, personnel accountability, standards and compliance.
  • Achieved a Mission readiness rating of 96% for over 470 pieces of equipment.
  • Supervised and executed all logistical needs for unit and individual personnel
  • Managed unit records and training files for 75+ Soldiers.
  • Supervised Battalion Maintenance Program of 17 units, and 34 Soldiers.
  • Managed Individual Readiness, achieved a 93% readiness of personnel for deployments and assigned missions.
  • Provided excellent mentorship and training while rating 35+ Soldiers on their overall performance.
  • 30% of Soldiers I rated obtained position of greater responsibility.
  • Executed site evaluations on squad and teams to survey & audit assigned individual equipment and tasks.
  • Created reports documenting status of daily operations and personnel.
  • Provided oversight of health, morale and well-being of personnel.
  • Coordinated with commander to provide status updates on administrative actions and personnel.
  • Improved career progression in 62% of personnel through mentoring, counseling and advising.
  • Lead and trained 75+ service members.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Planned incentive programs to maximize employee performance.
  • Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Tracked driver behavior and tasks, including timekeeping and attendance.
  • Investigated collisions and passenger injuries, documenting all incidents in reports.
  • Identified root causes and feedback outcomes by communicating with team for service monitoring.
  • Conducted annual performance reviews to assist drivers with maintaining required standards.
  • Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
  • Reviewed shipping and receiving notices, production schedules and orders to determine work sequences and material shipping volumes, destinations, dates and types.
  • Communicated with team leaders to manage driver pay, bills, security and home time.
  • Coordinated load planning for drivers to minimize dispatch delays.
  • Arranged for onsite periodical inspections of vehicles in use.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Transported clients to specified destinations safely and on-time.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
  • Delivered goods and services to customers on time and in excellent condition.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Drove trucks to and from job sites to deliver workers and supplies.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Military Army - Training/Operations NCOIC & Maintenance NCOIC
City, STATE, 02/2011 - 01/2014
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Analyzed each department's training needs and developed new training programs based data collected.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Monitored training costs to maintain training budget.
  • Presented training information via role playing, lanes simulations and team exercises.
  • Directed 4 yearly training rotations for 1500+ participants and 20+ Army units.
  • Developed first training manual for company to use when Soldier request schools for training.
  • Led training classes and recorded instruction for later use.
  • Conducted evaluations of training courses to uncover areas in need of improvement. While advising the Commander of any short comings.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
  • Created effective training course objectives, course content and all materials.
  • Delivered training material to diverse audiences of both officer and enlisted professionals.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Effectively trained instructors and supervisors on techniques for managing Soldiers and time.
  • Streamlined processes for electrical, hydraulic and pneumatic systems to maintain high standards of efficiency and safety.
  • Implemented improved training procedures to better develop new personnel.
  • Developed process improvements to increase reliability and equipment performance.
  • Managed and delegated duties to 25 employees.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Safely and efficiently finished repairs while supporting team members with tasks.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Double checked supply inventories to ensure project specific correctness and optimize work readiness.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Transported clients to specified destinations safely and on-time.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
  • Delivered goods and services to customers on time and in excellent condition.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
Military Army - Course Manager & Small Group Instructor
City, STATE, 07/2007 - 02/2011
  • Aligned training tools, resources, and systems with complex specifications for Situational Training Exercises, classroom instruction, and Joint Field Training Exercises.
  • Served as a Small Group Leader for Warrior Leader Course
  • Course Manager for Army Basic Instructor Course(ABIC)
  • Course Manager for Small group Instructor Training Course(SGITC).
  • Trained and provided professional development for over 4,000 Soldiers over a period of 44 months with a Graduation rate of 98%.
  • Supervised and trained tactical & garrison leadership, communications(verbal & written), individual & team training, management, preparation for combat operations, Soldier team development, professional ethics, decision making, battlefield focused training, drill & ceremonies, written & verbal evaluation.
  • Subject matter expertise on curriculum design, selection, training and purchasing.
  • Completed wide-ranging studies of learning topics and implemented into formal curriculum for ABIC, & SGITC.
  • Maintained updated land navigation knowledge through the use of GPS and topographical map techniques ensuring 100% accuracy of designated course for students and staff.
  • Achieved cost-savings by developing functional solutions to STX problems.
  • Recognized by leadership for providing exceptional training by providing an interactive training environment that promoted individual teaching and experienced based learning.
  • Handled all delegated tasks, including writing new and up to date course materials to evaluate and teach students.
Activities and Honors
  • Awarded Good Conduct Medal(5), Army Achievement Medal(4), Army Commendation Medal(4),Army Reserve Accommodation Medal(2), Armed forces Reserve Medal
  • SLC Honor Graduate
  • Member, Alumni Association Omega Nu Lambda

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Resume Overview

School Attended

  • Columbia Southern University
  • Senior Leaders Course
  • Resillency Training Assistant

Job Titles Held:

  • Landscaper
  • Retention/ Transition NCO /Senior Career Counselor
  • HHD Detachment Sergeant
  • Training/Operations NCOIC & Maintenance NCOIC
  • Course Manager & Small Group Instructor

Degrees

  • Associate of Science

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