LiveCareer-Resume

Retail Technology Consultant resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly effective human relations professional with strong ability to build and foster relationships, brainstorm ideas and new solutions to effectively and efficiently support a changing and evolving organization. A strong retail background with a history of results, and a passionate belief that strategic organizational leadership and effective training fosters accomplishment.
Highlights
  • Training and development
  • Employee relations
  • Exceptional interpersonal skills
  • Innovative
  • MS Office
Education
Forbes School of Business, Ashford University Clinton, IA Expected in October 2013 Bachelor of Arts : - GPA : GPA: 3.96 GPA: 3.96
Accomplishments
Implemented a new [Training type] training program for operations floor specialists.
Developed [number] training manuals for [number] training seminars within [number] years.
Created training processes for [number] separate departments.
Experience
Twin Peaks Restaurant - Retail Technology Consultant
Lewisville, TX, 11/2013 - Current
  • Experienced Business Operations and Relationship Manager 30+ years in retail operations with increasing levels of responsibility Relationship Building Training & Development Strong Communication Skills Communication Effectiveness Care-based Customer Satisfaction Achieved over $5MM in cost saving initiatives Process Improvement Installed, trained and supported retail technology products to effectively and efficiently assist customers in improving sales and reducing costs Consistently achieved or exceeded assigned retail technology sales and implementation goals Delivered superior level of customer service and support to SUPERVALU independent retail customers Established self-training and education process to ensure accurate and detailed delivery of customer retail technology solutions Created Implementation Guides to assist Retail Technology specialists in installation and support of retail technology solutions Refined and redesigned department SharePoint site to more effectively manage information.
Twin Peaks Restaurant - Manager
Lubbock, TX, 02/2011 - 05/2013
  • Communications and Customer Satisfaction Developed content, facilitated and implemented a Customer Experience Coaching program for underperforming stores producing, on average, a 5% increase in Customer Satisfaction scores Partnered with organizational leaders to design, develop, and implement best practices related to Customer Satisfaction and mass communication creating a 10% increase in associates greeting customers Designed a company SharePoint site to reduce email volume and provide a central repository for communication and information, decreasing email volume by 25% Provided and coached support staff and 56 retail locations regarding proper utilization of communication tools Aligned execution communication with corporate messaging, brand strategy and business transformation initiatives Managed and prepared periodic customer satisfaction reporting and metrics Prepared, edited, and monitored operations communications methods to support company initiatives and objectives Advised business leaders regarding operation execution to improve customer satisfaction Created and supported ongoing Customer Satisfaction initiatives and training programs Create content and facilitate SharePoint classroom training for users within the organization Developed a weekly store communication guide to provide timely, consistent messaging about relevant company programs and initiatives Designed and implemented a template and materials for quarterly leadership meetings.
Supervalu, Inc - Manager
City, STATE, 07/2007 - 02/2011
  • Front End Operations Built strong relationships with field management to assess operational standards, coach behaviors, drive customer and employee experience, and provide ongoing training Created and deployed the vision and strategy of Front End Operations and Cash Management for a Fortune 100 grocery chain comprised of 13 retail brands.
  • Included significant training and process management oversight Built and implemented a national check-cashing, check-acceptance and returns strategy, resulting in $3MM annual cost savings and reducing customers' time in line by two seconds per transaction Directly supervised a team of three individuals and provided coaching and guidance to 1,200 retail stores and 18 field offices Managed centralized communication for execution of retail promotions and process initiatives Vendor management for Financial Services partners: MoneyGram, Western Union, Certegy, TeleCheck and Solutran.
  • Served as leader of Employee Engagement council to facilitate events building team member relationships Standardized bookkeeping/cash management processes at 1,200 retail locations resulting in annual savings of $2.2MM.
  • Collaborated with Finance, Loss Prevention, IT, and Legal Departments to develop, train, and implement the solution.
- IT Senior Product Specialist
, , 03/2001 - 07/2007
  • Served as liaison, operational support and deployment manager to independent, franchise, and company-owned locations including check approval, check-cashing and collection systems.
  • Deployed check approval, check-cashing and collections systems and providing operational training and support.
  • Implemented biometric payment technology across Supervalu, developing operational procedures, conducting training, and working closely with vendor partner to enable reduced payment processing fees nationwide.
  • Collaborated with Cash & Sales Control, Treasury and Network Security to ensure company policies, procedures and guidelines are followed.
Affiliations
Interests
NACHA Electronic Check Council Confederation of financial institutions and retail organizations Crafting a national framework for electronic check acceptance processes and standards Greater Washington Heartwalk Served as co-chair for Shoppers team Facilitated fundraising events contributing to an overall $70,000 contribution Susan G. Komen Breast Cancer Foundation Participated in the annual three-day walk supporting the largest breast cancer research organization in the United States
Skills
bookkeeping, brand strategy, Business Operations, Cash Management, coach, Coaching, Strong Communication Skills, content, council, Customer Satisfaction, customer service, delivery, email, Finance, Financial, leadership, Legal, Loss Prevention, materials, meetings, messaging, SharePoint, Network Security, organizational, payment processing, policies, processes, Process Improvement, process management, producing, Relationship Building, reporting, Retail, Sales, strategy, training programs, Treasury, Vendor management, vision
Additional Information
  • NACHA Electronic Check Council Confederation of financial institutions and retail organizations Crafting a national framework for electronic check acceptance processes and standards Greater Washington Heartwalk Served as co-chair for Shoppers team Facilitated fundraising events contributing to an overall $70,000 contribution Susan G. Komen Breast Cancer Foundation Participated in the annual three-day walk supporting the largest breast cancer research organization in the United States Raised over $6,000 during three years of involvement StrengthsFinder Top 5 Themes: Empathy-Developer-Maximizer-Connectedness-Relator StrengthsFinder Top 5 Themes: Empathy-Developer-Maximizer-Connectedness-Relator

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Resume Overview

School Attended

  • Forbes School of Business, Ashford University

Job Titles Held:

  • Retail Technology Consultant
  • Manager
  • Manager
  • IT Senior Product Specialist

Degrees

  • Bachelor of Arts

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