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Retail Supervisor Resume Example

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RETAIL SUPERVISOR
Professional Summary

Adaptable and experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Skills
  • Meeting sales goals
  • Stress management
  • Client relationship building
  • Creative problem solver
  • Planning and organization
  • American Red Cross Adult CPR, AED, and First Aid Certified
  • Motivated team player
  • Active listening skills
  • Strong conflict resolution skills
  • MS Office Suite
  • Servsafe Certified
Work History
Retail Supervisor, 03/2019 to 03/2020
Company Name – City, State
  • Coordinated merchandising of new products, including displays, signage and sales enablement.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Followed safety guidelines for correctly receiving and distributing foods.
  • Assisted customers by answering questions and fulfilling requests.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Entered and priced inventory to assist with efficient restocking.
Lead Sales Associate, 05/2014 to 03/2019
Company Name – City, State
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Monitored sales team performance and provided constructive feedback.
  • Worked with the management team to implement the proper division of responsibilities.
  • Communicated clear expectations and goals to each team member.
  • Inventoried and restocked items throughout day.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Upheld standards of cleanliness, food handling and safety.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Reported accidents, injuries or unsafe work conditions to manager.
Kitchen Crew, 10/2018 to 11/2018
Company Name – City, State
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Sanitized dining ware and kitchen equipment according to health code standards.
Sales Associate, 04/2011 to 08/2011
Company Name – City, State
  • Welcomed customers into the store and helped them locate items.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Alerted customers to upcoming sales events and promotions.
  • Contacted other store locations to determine merchandise availability.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Built relationships with customers to increase likelihood of repeat business.
  • Identified potential shoplifters and alerted management.
Education
Human Ecology University Of Maryland - Eastern Shore - City, State
  • Majored in Fashion Merchandising
  • Member of Human Ecology Club
  • Dean's List spring 2013
High School Diploma: 2011
Digital Harbor High School - City, State
  • Focused in Media
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Resume Overview

School Attended

  • University Of Maryland - Eastern Shore
  • Digital Harbor High School

Job Titles Held:

  • Retail Supervisor
  • Lead Sales Associate
  • Kitchen Crew
  • Sales Associate

Degrees

  • Human Ecology
    High School Diploma : 2011

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