Retail Supervisor Resume Example
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RETAIL SUPERVISOR
Summary
Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.
Skills
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Experience
10/2015 to Current
Retail SupervisorCrossmark － Salisbury , MD
- Reduced process lags by effectively managing staff to ensure optimal productivity.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Achieved sales goals and business objectives by motivating staff and promoting product knowledge.
- Cultivated lucrative relationships with clients through active engagement, issue resolution and customer interaction
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Enhanced sales by implementing merchandising and promotional improvements.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Hired, trained, supervised and motivated team of 55 retail professionals to provide knowledgeable and fast service to every guest.
- Guided and supported 55 staff members to consistently achieve team and personal goals.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
05/2012 to 10/2015
Team LeaderPetco － Palm Beach Gardens , FL
- Analyzed employee workloads to meet seasonal fluctuation needs.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Interviewed, hired and trained new quality customer service representatives.
- Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Delegated daily tasks to team members to optimize team productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Counted, sorted and stacked finished pieces for easy access.
- Communicated and coordinated with multiple departments to achieve top results.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Fostered positive employee relationships through effective communication, training and development coaching.
- Integrated process improvements to increase overall workflow.
09/2007 to 01/2011
Assistant Store ManagerThe Buckle, Inc. － Avoca , NE
- Partnered with district manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Improved efficiency through supervising daily staff assignments and tasks, including training and coaching .
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Trained employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Achieved yearly,monthly,and weekly sales, budget and other targeted goals.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Coached and developed store associates through formal and informal interactions.
- Mentored team on effective upselling and cross-selling techniques.
- Led teams in planning, implementation and execution of merchandising and operating initiatives, and developed training manual for new store associates.
- Minimized waste through expense tracking and effective cost control strategies.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Conducted yearly performance reviews to organize training and development for staff.
Education and Training
06/1996
High School DiplomaYorkville High School － City
Some College (No Degree): Computer Repair College of DuPage － City, State
Certifications
Forklift certified
Certified training coach
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Resume Overview
School Attended
- Yorkville High School
- College of DuPage
Job Titles Held:
- Retail Supervisor
- Team Leader
- Assistant Store Manager
Degrees
- High School Diploma
Some College (No Degree) : Computer Repair
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