retail supervisor resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Effervescent Retail Supervisor with a motivational style and strong history of leading high-performance teams to meet and exceed sales, service, and operational objectives. Diligent in monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Goal-oriented and dedicated to continuously improving team functions. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and tactics.

  • Financial Recordkeeping
  • Reporting and Performance Analysis
  • Scheduling and Time-Tracking
  • Microsoft Office
  • Staff Coaching and Training
  • Team Building and Motivation
  • Inventory Management
  • Adaptable to Changing Demands
  • Positive and Upbeat
  • Multitasking and Prioritizing
  • Marketing and Advertising
  • Business Development
  • POS Terminal Operation
  • Willingness to Learn
  • Superior Work Ethic
09/2020 to Current
Retail Supervisor The Tjx Companies, Inc. Rochester, MN,
  • Provides direct support to the Store Manager and works closely with other store leadership to train team members and develop the skills of existing staff members
  • Provides ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and the highest standards of customer service
  • Manages employee performance by providing feedback, coaching, and counseling when necessary and conducts employee performance appraisals to ensure that they meet company standards
  • Oversees all aspects of store operations, including staffing, customer service, inventory management, and sales goals. This includes supporting business results by achieving margin, revenue, and operational targets
  • Coordinates with store leaders to carry out business processes within the store, including employee interviews, scheduling, store maintenance, and performance management
  • Resolves customer service escalations and rectified product and service issues in person and on the phone
  • Ensures the store is prepared for truck arrivals, accurately records, and safely handles merchandise, and processes all product paperwork
  • Monitor the status of work and makes adjustments in accordance with established priorities and recommend changes in work methods to improve timeliness and quality of work.
08/2020 to Current
Administrative Specialist Compliance Management International Beloit, WI,
  • Provides exceptional customer service while solving complex sales escalation issues and utilizes analytical methods to identify, evaluate, and recommend alternatives to find appropriate solutions
  • Provides written and oral communication techniques sufficient to manage cash/checking deposits and store expenses and monitor general store supplies, budgets, and inventory
  • Responds to complex questions and provide information necessary to help customers obtain maximum gains from available benefits
  • Checks information for accuracy authenticates and then submits documents in an automated system within specified timeframes while documenting functionality issues throughout the store
  • Developed a successful filing system to increase the ability to retain and recover documents, reports, and records.
  • Works in cooperation with peers to ensure fast, friendly, and accurate processing for all customer transactions and assists supervisors and management with keying and publishing store schedules
  • Scheduled and coordinated meetings, appointments, and travel arrangements for managers or supervisors.
06/2018 to 08/2020
Sales Specialist Flsmidth Pekin, IL,
  • Provided engaging and helpful customer service by establishing customer rapport, making suggestive sales, and sharing product knowledge
  • Greeted and received customers in a gracious and welcoming manner, responded to customer questions, provided product information, offered assistance, and provided opinions on merchandise selections
  • Conducted sales operations with patrons and ensured incoming funds were accurate for cash, debit/credit card, and check management transactions
  • Provided prompt resolutions to customer complaints and ensured maximum client satisfaction by staying up to date on product features
  • Retrieves merchandise from sales floor, stock room, or other inventory locations and assisted with resolving minor issues or needs
  • Executed daily operational, day-to-day goals and priorities assigned by store management and participated in the stocking of new shipments
  • Guided new team members on systematic operations to ensure execution and provided leadership to teammates to overachieve in required daily sales goals.
Education and Training
Expected in 06/2020 to to
Dutchtown High School - ,
Expected in to to
: Business Admin/Management
Strayer University - ,
  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Created a highly effective new program that significantly impacted efficiency and improved operations.
  • Promoted from Sales advisor to Back office administrative specialist to Retail Supervisor, in less than 12 months.

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Resume Overview

School Attended

  • Dutchtown High School
  • Strayer University

Job Titles Held:

  • Retail Supervisor
  • Administrative Specialist
  • Sales Specialist


  • Diploma

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