Retail Sales Supervisor Resume Example
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RETAIL SALES SUPERVISOR
Summary
Multi-talented retail professional with 20+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Skills
- Store growth planning
- Creating marketing plans
- Building brand awareness
- Leadership development
- Managing retail build outs
- Customer outreach
- Driving business growth
- Creating store processes
- Problem Resolution
- Inventory Management
- Customer Service
- Acccounts Receivable
- Team Management
- MS Office
Education and Training
Harvard Business School Certificate CourseHarvard Business SchoolCity2015
240 hours completed
Through more than 20 modules I was able to successfully complete a various array of business aptitude classes to enhance my abilities to coach, train and motivate my team. I scored in the top 10% of participants while learning new skills to promote best in class customer service, financial analysis, and the most effective ways to manager our P&L.
Experience
Nestle InternationalRetail Sales Supervisor | Trenton , MO08/2018 to Current
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Continuously audited store operations, slashinginventory shrinkage and reducing cash discrepancies.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Raised profits 63% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Taught staff how to handle difficult situations with calm and professionalism.
- Increased YOY sales by 23% and grew margins by effectively introducing new products within 6 months.
- Hired, trained, supervised and motivated team of 21 retail professionals to provide knowledgeable and fast service to every guest.
Columbia Sportswear CompanyAssistant Store Manager | Castle Rock , CO12/2016 to 07/2018
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Minimized waste through expense tracking and effective cost control strategies.
Colorado Springs UtilitiesCall Center Supervisor | Colorado Springs , CO01/2011 to 09/2016
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
- Managed 13 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
- Interfaced with cross-functional support groups to manage daily operations.
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Resume Overview
School Attended
- Harvard Business School
Job Titles Held:
- Retail Sales Supervisor
- Assistant Store Manager
- Call Center Supervisor
Degrees
- Harvard Business School Certificate Course
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