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Retail Sales Supervisor Resume Example

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JK

RETAIL SALES SUPERVISOR
Summary

Multi-talented retail professional with 20+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • Store growth planning
  • Creating marketing plans
  • Building brand awareness
  • Leadership development
  • Managing retail build outs
  • Customer outreach
  • Driving business growth
  • Creating store processes
  • Problem Resolution
  • Inventory Management
  • Customer Service
  • Acccounts Receivable
  • Team Management
  • MS Office
Education and Training
Harvard Business School Certificate CourseHarvard Business SchoolPortland, Maine2015

240 hours completed

Through more than 20 modules I was able to successfully complete a various array of business aptitude classes to enhance my abilities to coach, train and motivate my team. I scored in the top 10% of participants while learning new skills to promote best in class customer service, financial analysis, and the most effective ways to manager our P&L.

Experience
Best Buy Co Inc.Retail Sales Supervisor | Jacksonville, FL08/2018 to Current
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Raised profits 63% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Increased YOY sales by 23% and grew margins by effectively introducing new products within 6 months.
  • Hired, trained, supervised and motivated team of 21 retail professionals to provide knowledgeable and fast service to every guest.
ABC SpiritsAssistant Store Manager | Jacksonville, FL12/2016 to 07/2018
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Minimized waste through expense tracking and effective cost control strategies.
Time Warner CableCall Center Supervisor | Portland, Maine01/2011 to 09/2016
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
  • Managed 13 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
  • Interfaced with cross-functional support groups to manage daily operations.
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Resume Overview

Companies Worked For:

  • Best Buy Co Inc.
  • ABC Spirits
  • Time Warner Cable

School Attended

  • Harvard Business School

Job Titles Held:

  • Retail Sales Supervisor
  • Assistant Store Manager
  • Call Center Supervisor

Degrees

  • Harvard Business School Certificate Course

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