Retail Sales Supervisor Resume Example Omni Hotels & Resorts

RETAIL SALES SUPERVISOR

Skills

Goals and performance
Customer Service
Order Processing
Staff Management
Operations
Sales expertise

Organization
Team Management
Supervision
Team Building
Creativity

Professional Summary

Astute Retail Manager with commitment to customer service and assistance. Reliable, attentive professional . Enthusiastic Retail Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Work History

Retail Sales Supervisor, 10/2016 to 03/2020
Omni Hotels & Resorts - Hot Springs, VA

Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Increased sales by offering advice on purchases and promoting additional products.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Submitted reports to senior management to aid in business decision-making and planning.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Increased sales by offering advice on purchases and promoting additional products.
Issued receipts and processed refunds, credits, or exchanges.
Increased sales by offering advice on purchases and promoting additional products.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and Customer Service talents.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Recruited, managed and motivated 15+-member retail team to give every guest positive and memorable experiences.
Marked-down clearance items and relocated merchandise to proper store areas.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Answered questions about store policies and concerns to support positive customer experiences.
Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by .
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Trained newly hired Retail Sales Agents in up-selling techniques, Customer Satisfaction and bolstering job expertise within 90 days.
Trained team members in successful strategies to meet operational and sales targets.
Researched issues to obtain appropriate answers to customer inquiries.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Assisted customers with locating and choosing merchandise in any store department.
Boosted sales rates by checking for and locating requested items in inventory system.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
Mentored 15+-member sales team in applying effective sales techniques and delivering top-notch customer service.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Kept orderly and accurate accounting records by monitoring sales documentation.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Initiated task schedule to Retail Sales Agents based upon individual strengths and familiarity with Assigned work location.

Store Manager, 06/2010 to 07/2016
Stage Stores - Covington, VA

Oversaw, trained and encouraged 12+ sales associates, promoting culture of efficiency and performance
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
Rotated merchandise and displays to feature new products and promotions
Created work schedules according to sales volume and number of employees
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
Maintained proper product levels and inventory controls for department store merchandise and organized backroom to facilitate effective ordering and stock rotation
Minimized on-site cash with frequent deposits and high accuracy in predicting operations
Hired, trained and evaluated personnel in sales and marketing
Completed all point of sale opening and closing procedures, including counting contents of cash register
Reconciled daily sales transactions to balance and log day-to-day revenue
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s
Protected store from loss or theft by setting and enforcing clear security policies
Reported to district manager regarding all store and staff issues, financial goals and sales
Managed all aspects of store operations, including organization and maintenance
Completed weekly payroll for 12+ employees with Kronos
Generated repeat business by delivering exceptional customer service and positive engagement
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Rotated stock to achieve optimum appeal and minimize shrinkage

Activities Assistant, 11/2009 to 06/2010
Golden Living Centers - Clifton Forge, VA

Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence
Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
Provided respectful mobility assistance to individuals needing extra support
Scheduled movies, entertainment and other special events
Documented preferences and helped develop relevant activities
Engaged residents through events, small groups and personal attention
Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities
Kept athletic and games equipment and facilities organized and maintained
Transported and escorted program participants to and from activities and on field trips
Provided clear instruction to activity and program participants to deliver fun and safety

Assistant Restaurant General Manager, 05/1985 to 10/2009
Charter Foods - Lewisburg, WV

Boosted yearly profit of Restaurant operations through process optimization and improved training
Managed team members schedule with eye for coverage needs and individual strengths
Taught Crew Leaders strategies for completing and carrying out senior management directives
Maintained secure cash drawers, promptly resolving discrepancies for accuracy
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
Managed budget implementations, employee reviews, training, and schedules
Engaged team members, improved performance by delivering daily updates, conducting monthly meetings to obtain feedback and convey new policies
Mentored and motivated team members to efficiently achieve challenging business goals
Completed inventory purchases and oversaw restocking
Handled cash accurately and prepared deposits
Resolved problems promptly and effectively to elevate customer approval
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Motivated, trained and disciplined employees to maximize performance
Enforced quality assurance protocols to deliver ideal customer experiences
Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement
Supervised creation of exciting merchandise displays to catch attention of store customers
Promoted positive customer experience through day-to-day supervision and management of a Fast Food facility

Education

High School Diploma: : 06/1984Greenbrier East High School - Lewisburg, WV

Certifications

Certified Readiness Certificate

Resume Overview

Companies Worked For:

Omni Hotels & Resorts
Stage Stores
Golden Living Centers
Charter Foods

School Attended

Greenbrier East High School

Job Titles Held:

Retail Sales Supervisor
Store Manager
Activities Assistant
Assistant Restaurant General Manager

Degrees

High School Diploma : : 06/1984

Retail Sales Supervisor Resume Example

Resume Score: 80%

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