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Retail Sales Supervisor Resume Example

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RETAIL SALES SUPERVISOR
Skills
  • Goals and performance
  • Customer Service
  • Order Processing
  • Staff Management
  • Operations
  • Sales expertise
  • Organization
  • Team Management
  • Supervision
  • Team Building
  • Creativity
Professional Summary

Astute Retail Manager with commitment to customer service and assistance. Reliable, attentive professional . Enthusiastic Retail Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Work History
Retail Sales Supervisor, 10/2016 to 03/2020
Nestle International - Peoria , IL
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and Customer Service talents.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Recruited, managed and motivated 15+-member retail team to give every guest positive and memorable experiences.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by .
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Trained newly hired Retail Sales Agents in up-selling techniques, Customer Satisfaction and bolstering job expertise within 90 days.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Boosted sales rates by checking for and locating requested items in inventory system.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
  • Mentored 15+-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Initiated task schedule to Retail Sales Agents based upon individual strengths and familiarity with Assigned work location.
Store Manager, 06/2010 to 07/2016
Carlie C's Iga - Laurinburg , NC
  • Oversaw, trained and encouraged 12+ sales associates, promoting culture of efficiency and performance
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Rotated merchandise and displays to feature new products and promotions
  • Created work schedules according to sales volume and number of employees
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
  • Maintained proper product levels and inventory controls for department store merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations
  • Hired, trained and evaluated personnel in sales and marketing
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Managed all aspects of store operations, including organization and maintenance
  • Completed weekly payroll for 12+ employees with Kronos
  • Generated repeat business by delivering exceptional customer service and positive engagement
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Rotated stock to achieve optimum appeal and minimize shrinkage
Activities Assistant, 11/2009 to 06/2010
Carlton Senior Living - San Leandro , CA
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
  • Provided respectful mobility assistance to individuals needing extra support
  • Scheduled movies, entertainment and other special events
  • Documented preferences and helped develop relevant activities
  • Engaged residents through events, small groups and personal attention
  • Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities
  • Kept athletic and games equipment and facilities organized and maintained
  • Transported and escorted program participants to and from activities and on field trips
  • Provided clear instruction to activity and program participants to deliver fun and safety
Assistant Restaurant General Manager, 05/1985 to 10/2009
Sage Hospitality Resources, Llp - Boulder , CO
  • Boosted yearly profit of Restaurant operations through process optimization and improved training
  • Managed team members schedule with eye for coverage needs and individual strengths
  • Taught Crew Leaders strategies for completing and carrying out senior management directives
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
  • Managed budget implementations, employee reviews, training, and schedules
  • Engaged team members, improved performance by delivering daily updates, conducting monthly meetings to obtain feedback and convey new policies
  • Mentored and motivated team members to efficiently achieve challenging business goals
  • Completed inventory purchases and oversaw restocking
  • Handled cash accurately and prepared deposits
  • Resolved problems promptly and effectively to elevate customer approval
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
  • Motivated, trained and disciplined employees to maximize performance
  • Enforced quality assurance protocols to deliver ideal customer experiences
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Promoted positive customer experience through day-to-day supervision and management of a Fast Food facility
Education
High School Diploma: : 06/1984Greenbrier East High School - City
Certifications
  • Certified Readiness Certificate
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

95Excellent
Resume Strength
  • Completeness
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Greenbrier East High School

Job Titles Held:

  • Retail Sales Supervisor
  • Store Manager
  • Activities Assistant
  • Assistant Restaurant General Manager

Degrees

  • High School Diploma : : 06/1984

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