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Experienced Sales/ Sales Management with over 20 years of experience in B2B/ B2C Sales. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Retail Sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Reliable and upbeat Sales Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Dependable Store Manager with 16 years of experience in Retail environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
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- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Generated brand awareness and positive product impressions to increase sales.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted customers by answering questions and fulfilling requests.
- Inspected merchandise for quality and arranged proper display location on floor.
- Assisted customers with locating and choosing merchandise in any store department.
- Answered customer questions regarding merchandise and pricing.
- Stocked merchandise each week, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Educated customers on promotions to enhance sales.
- Recommended merchandise to customers based on needs and preferences.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Established and maintained 340 accounts over 4 years, expanding territory by $220,000.
- Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.
- Prospected at least 400 leads each month and leveraged sales skills to achieve consistent 40% conversion rate.
- Capitalized on solutions presented by Hub Spot CRM software to enhance lead prospecting and sales management.
- Tackled customer concerns and responded to inquiries within 24 hours to provide immediate issue resolution.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Assisted customers by answering questions and fulfilling requests.
- Issued receipts and processed refunds, credits, or exchanges.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
Conneaut Area Senior High School - Conneaut Lake, PA,
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Resume Overview
School Attended
- Conneaut Area Senior High School
Job Titles Held:
- Retail Sales Representative
- Independent Business Owner
- Retail General Manager
Degrees
- HS Diploma
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