retail sales representative resume example with 18 years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Reliable and upbeat Retail Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Highly experienced Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Skills
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Work History
07/2015 to Current
Retail Sales Representative Bob's Discount Furniture – Remote, NV,
- Target net activation, customer renewals, accessories, handsets, and enhanced services.
- Demonstrate equipment functions and network capability.
- Perform rate package evaluations and propose solutions that best benefit our customer.
- Contact existing customers for contract renewals, and various data, accessory, and handset up-sell opportunities.
- Ensure customer satisfaction and resolve all customer issues and concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Generated brand awareness and positive product impressions to increase sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Recommended merchandise to customers based on needs and preferences.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
06/2013 to 06/2015
Operations Specialist Kord Technologies – Kihei, HI,
- Conducted statement analysis to improve daily operations, increase revenue and reduce costs.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Collected, arranged and input information into database system.
- Developed reporting and insights for leadership meetings.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Evaluated performance and policies against metrics
- Motivated and trained employees to maximize team productivity
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
- Coached staff on daily performance and conducted evaluations to constructively address concerns
- Motivated and trained employees to maximize team productivity.
- Evaluated performance and policies against metrics.
- Generated reports of findings to help management with making key decisions.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
09/2010 to 03/2013
Retail Sales Associate The Tjx Companies, Inc. – Bedford, NH,
- Helped customers complete purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Helped customers complete purchases, locate items and join reward programs
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Opened and closed store independently.
- Helped customers complete purchases, locate items.
- Supported efficient and timely replenishment of sales floor merchandise.
- Answered questions about store policies and addressed customer concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Greeted customers and helped with product questions, selections and purchases.
05/2010 to 08/2010
Financial Services Coordinator Capital Vacations – Knoxville, TN,
- Designed and executed all of company's plans.
- Evaluated employee performance.
- Educated and worked with clients on terms to find accurate solutions.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Evaluated employee performance.
- Supervised site investigations, reported issues and escalated those that required further assistance
- Evaluated employee performance.
- Coded data for input to financial systems according to company's procedures.
- Reduced customer service complaint by designing new methods of resolution.
- Recruited and developed employees for Financial Services department.
06/2008 to 07/2010
Financial Services Representative International Paper Company – Hillsboro, OR,
- Worked with customers over to help them find ways to pay their past due Verizon bills sooner rather than later maintaining their service.
- Worked towards positive outcome for our customers by making them feel valued and understood.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Educated and worked with clients to find accurate solutions.
- Fostered positive business relationships to promote continued interest in wireless products and services.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Educated and worked with clients to find accurate solutions.
- Presented financial plans to clients based on analysis of financial status and goals.
03/2008 to 07/2010
Dive Master Clearwater Marine Aquarium – City, STATE,
- Lead and coach to success and create engaging virtual environment where employees want to come to work.
- I troubleshoot, solve problems under pressure, and meet deadlines with frequent interruptions and changing priorities.
05/2003 to 11/2007
Customer Service, Merchandise Receiver Publix – City, STATE,
- Organization of merchandise, Inventories, Sales.
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Finalized receivers and completed reports.
- Described product highlights and benefits to help guide purchasing decisions.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Expected in 10/2022 to
No Degree: Cybersecurity
St Pete College - Clearwater, FL,
St Pete College - Clearwater, FL,
- Continuing education in Cybersecurity
Expected in 03/2014 to
Diploma: Digital design
The Art Institute of Pittsburgh - Pittsburgh, PA,
The Art Institute of Pittsburgh - Pittsburgh, PA,
Expected in 09/2011 to
Dive Master:
Halls Dive Institute - Marathon, FL,
Halls Dive Institute - Marathon, FL,
TechnologyDetails: Cybersecurity
Additional Information
- Career Interests: , TechnologyDetails: Cybersecurity.
- References:
- Dayron Diasgranados. Sr Account Manager Business Sales Verizon. 850-572-2001
- Tiffany Matoni. Account Manager VCG CHL MGT Verizon. 863-640-8329
- Marilyn Guardiano. SR Analyst Billing Verizon. 813-352-2148
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Resume Overview
School Attended
- St Pete College
- The Art Institute of Pittsburgh
- Halls Dive Institute
Job Titles Held:
- Retail Sales Representative
- Operations Specialist
- Retail Sales Associate
- Financial Services Coordinator
- Financial Services Representative
- Dive Master
- Customer Service, Merchandise Receiver
Degrees
- No Degree
- Diploma
- Dive Master
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