retail sales representative resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

  • Schedule Management
  • Microsoft Office
  • Database and Client Management Systems
  • Multitasking and Time Management
  • Judgment and Decision Making
  • Verbal and Written Communication
  • Professional and Courteous
  • Appointment Coordination
  • Strong Organizational Skills
  • Document and File Management
  • Computers and Technology
  • Task Prioritization
  • Ease with Computers and Technology
05/2019 to 07/2022 Retail Sales Representative Kehe Food Distributors | Newark, NJ,
  • Consistently met or exceeded sales quotas by assessing and meeting customer needs.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Drove sales through development of successful promotional strategies and product placement.
  • Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
11/2018 to 11/2019 Spa Coordinator Caesars Entertainment Corporation | Robinsonville, MS,
  • Maintained calm, professional and fully functional facility at all times.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Input client information into booking system accurately and completely to chart sales metrics.
  • Handled staff development, budgeting and supply ordering.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Consistently recognized by management for providing superior customer service.
  • Managed communication flow by answering phones, routing and screening calls and coordinating incoming and outgoing mail.
07/2014 to 10/2018 Office Manager Hanger, Inc. | Sedalia, MO,
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
05/2011 to 07/2014 Administrative Coordinator Boston Medical Center | Boston, MA,
  • Computed balances, totals or commissions to support accounting team.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
  • Interpreted and explained work procedures and policies to brief staff.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
09/2012 to 09/2013 Administrative Secretary Central Michigan University | Mount Pleasant, MI,
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
Education and Training
Expected in 08/2012 to to Health And Wellness Associate | Massage Therapist Instituto De Banca Y Comercio, Caguas, PR, GPA:
Expected in 05/2011 to to | Business Administration And Management Voc. Antonio Fernos Isern, San Lorenzo, PR , GPA:
Expected in to to Bachelor of Science | Bachelor Science Universidad InterAmericana, Cupey, PR, GPA:
Expected in to to | Health and Wellness Global Institute , Caguas, PR, GPA:
Expected in 05/2021 to to Associate of Science | Medical Assistant MedCerts, , GPA:
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • Instituto De Banca Y Comercio
  • Voc. Antonio Fernos Isern
  • Universidad InterAmericana
  • Global Institute
  • MedCerts

Job Titles Held:

  • Retail Sales Representative
  • Spa Coordinator
  • Office Manager
  • Administrative Coordinator
  • Administrative Secretary


  • Health And Wellness Associate
  • Bachelor of Science
  • Some College (No Degree)
  • Associate of Science

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