SEARCH

Retail Sales Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
RETAIL SALES REPRESENTATIVE
Professional Summary

Persuasive negotiator and talented representative bringing top-notch team leadership, verbal communication and tactical planning skills gained during 4-year career. Demonstrated record of accomplishment in generating sales and building loyal customer base. Proven history of success in maintaining solid sales funnels.

Skills
  • Customer relations
  • Conflict Resolution
  • Documentation and reporting
  • Service-oriented self-starter
  • Outstanding communication skills
  • Exemplary work ethic
  • Empathetic and genuine
  • Microsoft Office Suite proficiency
  • Order fulfillment
  • Multi-line phone talent
  • POS systems expert
  • Complaint resolution
  • Recordkeeping strengths
  • MS Office proficiency
  • Customer Services
  • POS systems
  • Product promotions
  • Retail transactions processing
  • Organization
  • Sales techniques
  • Strategy implementation
  • Troubleshooting
  • Sales closing
  • Communications
  • Detail oriented
  • Promotional sales events
  • Upselling strategies
  • Customer satisfaction
  • Collecting payments
  • Approaching buyers
  • Product recommendations
  • Accurate money handling
  • Customer-oriented
  • Friendly demeanor
  • Skilled problem solver
  • Outstanding interpersonal skills
  • Personable
  • Customer service-oriented
  • Motivated team player
  • Goal-oriented
  • Retail sales
  • Excellent communication skills
  • Consistently exceeds sales goals
  • Natural leader
  • Hospitality services
  • Rapport and relationship building
  • Problem resolution
  • Client needs assessments
  • Payment collection and processing
  • Team leadership
Work History
Retail Sales Representative | 10/2018 to Current
AT&T Wireless - Springfield, PA
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Maintained customer accounts and relationships.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
  • Contacted potential customers to capitalize on sales opportunities.
  • Verified delivery schedules and processes.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Used consultative sales approach to understand and meet customer needs.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Protected purchase items with proper bagging and wrapping to prevent damage.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Generated brand awareness and positive product impressions to increase sales.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Front Desk Agent | 08/2017 to Current
Best Western - Chester, PA
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
  • Arranged accommodations and travel plans for visitors and presented updated itineraries
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and various activities
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
  • Coordinated with internal departments to handle wide range of guest needs
  • Posted charges, updated accounts and issued bills to departing guests
  • Balanced accounts and conducted nightly audits to keep bookkeeping current
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
  • Stayed current on local attractions and special events to help guests with entertainment options
  • Monitored reservations to track incoming parties and special events
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs
  • Managed customer complaints and rectified issues to complete satisfaction
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
  • Handled payment processing duties and provided customers with receipts and proper bills and change
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants
  • Managed all front desk operations for busy high-volume hotel
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
  • Set guest and group reservations and processed check-ins and check-outs
  • Provided property details to patrons, including dining areas, pool, spa and fitness center
  • Issued room keys to guests upon check-in and answered questions regarding proper use
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures
  • Confirmed transaction data by verifying name and payment information and clearly communicating costs and fees to patrons
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
  • Secured guest valuables in main safe or individual boxes
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms
  • Responded to inquiries and room requests made online, by phone or email
  • Computed guest billings and posted charges to room accounts
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated
  • Pleasantly answered phone calls and routed to proper guest or department
  • Personally addressed and welcomed approximately 100 guests to business per day, improving overall customer service and engagement
Barista | 07/2015 to 12/2017
Harrah's Philadelphia Racetrack And Casino - Chester, PA
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Cultivated ability to recall customers' names and address each by name
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
  • Developed and demonstrated skillful and creative latte art to engage customers
  • Restocked counter and customer areas to maintain adequate items levels for expected needs
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue
  • Memorized official and off-menu preparations to serve all customer beverage desires
  • Listened to customer desires and needs to recommend optimal products
  • Protected store assets and facilities by ensuring compliance with company policies and procedures
  • Described menu items to customers and suggested products based on stated preferences
  • Maintained highest standards of conduct and service to support company reputation
  • Greeted over 250 customers daily, answered questions and recommended drinks and pastries
  • Maintained calm demeanor during high-volume periods and special events
  • Developed creative and appealing latte art techniques and instructed coworkers in method
  • Received and accurately processed customer payments
  • Greeted guests with pleasant smile and superior customer service
  • Educated customers on beverage menu items and provided samples of daily brews
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties
  • Cleaned and sanitized work areas, utensils and equipment
  • Designed and printed menus, recipes and promotions and offers
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
  • Resolved customer disputes with tact and professionalism
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product
  • Enthusiastically engaged customers during busy periods to keep mood light and fun
  • Provided customers with product details such as coffee blends and preparation descriptions
  • Protected customers by regularly cleaning and sanitizing work areas and equipment
Manager | 04/2008 to 06/2017
Karribean Link - Smyrna, DE
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Performed monthly reviews assessing each employee's performance and developed improvement plans
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Planned marketing initiatives and leveraged referral network to promote business development
  • Trained new employees in specific job requirements
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
  • Executed new training initiative to improve skills and develop leaders from within
  • Reviewed performance reports and used data to develop continuous improvement initiatives
  • Led employee performance reviews and discussed improvement strategies with each team member
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Trained and mentor new employees to maximize team performance and achieve daily performance objectives
  • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management
  • Maintained high level of morale and team-work on production floor through frequent communication with 25 employees
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions
  • Coordinated day-to-day and long-term activities within various business platforms
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy
  • Coached new team members on job tasks and performance strategies
  • Coordinated and launched grand openings for new stores
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales
  • Maintained open and professional team relationships to quickly identify and resolve issues
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct
  • Greeted and assisted all customers daily in high-traffic retailer
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use
  • Oversaw personnel recruitment, performance and scheduling
  • Enhanced team member productivity by improving monitoring systems and motivational strategies
  • Analyzed employee workloads to meet seasonal fluctuation needs
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
  • Trained current employees on additional job positions to maintain coverage of roles at all times
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
Education
Maurice J. Moyer Academy - Wilmington DE | High School Diploma05/2010
  • Graduated with 3.95 GPA
  • Graduated cum laude
  • Elected Captain of Cheer Team
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • AT&T Wireless
  • Best Western
  • Harrah's Philadelphia Racetrack And Casino
  • Karribean Link

School Attended

  • Maurice J. Moyer Academy

Job Titles Held:

  • Retail Sales Representative
  • Front Desk Agent
  • Barista
  • Manager

Degrees

  • Maurice J. Moyer Academy - Wilmington DE | High School Diploma

Similar Resumes

View All
Retail-Sales-Representative-resume-sample

Retail Sales Representative

Advantage Solutions Inc.

Pittsburgh, Pennsylvania