• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Retail Sales Representative
Please provide a type of job or location to search!
SEARCH

Retail Sales Representative Resume Example

Love this resume?Build Your Own Now
RETAIL SALES REPRESENTATIVE
Professional Summary

Persuasive negotiator and talented representative bringing top-notch team leadership, verbal communication and tactical planning skills gained during 4-year career. Demonstrated record of accomplishment in generating sales and building loyal customer base. Proven history of success in maintaining solid sales funnels.

Skills
  • Customer relations
  • Conflict Resolution
  • Documentation and reporting
  • Service-oriented self-starter
  • Outstanding communication skills
  • Exemplary work ethic
  • Empathetic and genuine
  • Microsoft Office Suite proficiency
  • Order fulfillment
  • Multi-line phone talent
  • POS systems expert
  • Complaint resolution
  • Recordkeeping strengths
  • MS Office proficiency
  • Customer Services
  • POS systems
  • Product promotions
  • Retail transactions processing
  • Organization
  • Sales techniques
  • Strategy implementation
  • Troubleshooting
  • Sales closing
  • Communications
  • Detail oriented
  • Promotional sales events
  • Upselling strategies
  • Customer satisfaction
  • Collecting payments
  • Approaching buyers
  • Product recommendations
  • Accurate money handling
  • Customer-oriented
  • Friendly demeanor
  • Skilled problem solver
  • Outstanding interpersonal skills
  • Personable
  • Customer service-oriented
  • Motivated team player
  • Goal-oriented
  • Retail sales
  • Excellent communication skills
  • Consistently exceeds sales goals
  • Natural leader
  • Hospitality services
  • Rapport and relationship building
  • Problem resolution
  • Client needs assessments
  • Payment collection and processing
  • Team leadership
Work History
Retail Sales Representative | 10/2018 to Current
Colorado Boxed Beef Company - Winter Haven , FL
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Maintained customer accounts and relationships.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
  • Contacted potential customers to capitalize on sales opportunities.
  • Verified delivery schedules and processes.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Used consultative sales approach to understand and meet customer needs.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Protected purchase items with proper bagging and wrapping to prevent damage.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Generated brand awareness and positive product impressions to increase sales.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Front Desk Agent | 08/2017 to Current
Proper Hospitality - Palm Springs , CA
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
  • Arranged accommodations and travel plans for visitors and presented updated itineraries
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and various activities
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
  • Coordinated with internal departments to handle wide range of guest needs
  • Posted charges, updated accounts and issued bills to departing guests
  • Balanced accounts and conducted nightly audits to keep bookkeeping current
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
  • Stayed current on local attractions and special events to help guests with entertainment options
  • Monitored reservations to track incoming parties and special events
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs
  • Managed customer complaints and rectified issues to complete satisfaction
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
  • Handled payment processing duties and provided customers with receipts and proper bills and change
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants
  • Managed all front desk operations for busy high-volume hotel
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
  • Set guest and group reservations and processed check-ins and check-outs
  • Provided property details to patrons, including dining areas, pool, spa and fitness center
  • Issued room keys to guests upon check-in and answered questions regarding proper use
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures
  • Confirmed transaction data by verifying name and payment information and clearly communicating costs and fees to patrons
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
  • Secured guest valuables in main safe or individual boxes
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms
  • Responded to inquiries and room requests made online, by phone or email
  • Computed guest billings and posted charges to room accounts
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated
  • Pleasantly answered phone calls and routed to proper guest or department
  • Personally addressed and welcomed approximately 100 guests to business per day, improving overall customer service and engagement
Barista | 07/2015 to 12/2017
First Hospitality Group Inc - Louisville , KY
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Cultivated ability to recall customers' names and address each by name
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
  • Developed and demonstrated skillful and creative latte art to engage customers
  • Restocked counter and customer areas to maintain adequate items levels for expected needs
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue
  • Memorized official and off-menu preparations to serve all customer beverage desires
  • Listened to customer desires and needs to recommend optimal products
  • Protected store assets and facilities by ensuring compliance with company policies and procedures
  • Described menu items to customers and suggested products based on stated preferences
  • Maintained highest standards of conduct and service to support company reputation
  • Greeted over 250 customers daily, answered questions and recommended drinks and pastries
  • Maintained calm demeanor during high-volume periods and special events
  • Developed creative and appealing latte art techniques and instructed coworkers in method
  • Received and accurately processed customer payments
  • Greeted guests with pleasant smile and superior customer service
  • Educated customers on beverage menu items and provided samples of daily brews
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties
  • Cleaned and sanitized work areas, utensils and equipment
  • Designed and printed menus, recipes and promotions and offers
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
  • Resolved customer disputes with tact and professionalism
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product
  • Enthusiastically engaged customers during busy periods to keep mood light and fun
  • Provided customers with product details such as coffee blends and preparation descriptions
  • Protected customers by regularly cleaning and sanitizing work areas and equipment
Manager | 04/2008 to 06/2017
Marsden Holding Llc - Newton , IA
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Performed monthly reviews assessing each employee's performance and developed improvement plans
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Planned marketing initiatives and leveraged referral network to promote business development
  • Trained new employees in specific job requirements
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
  • Executed new training initiative to improve skills and develop leaders from within
  • Reviewed performance reports and used data to develop continuous improvement initiatives
  • Led employee performance reviews and discussed improvement strategies with each team member
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Trained and mentor new employees to maximize team performance and achieve daily performance objectives
  • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management
  • Maintained high level of morale and team-work on production floor through frequent communication with 25 employees
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions
  • Coordinated day-to-day and long-term activities within various business platforms
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy
  • Coached new team members on job tasks and performance strategies
  • Coordinated and launched grand openings for new stores
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales
  • Maintained open and professional team relationships to quickly identify and resolve issues
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct
  • Greeted and assisted all customers daily in high-traffic retailer
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use
  • Oversaw personnel recruitment, performance and scheduling
  • Enhanced team member productivity by improving monitoring systems and motivational strategies
  • Analyzed employee workloads to meet seasonal fluctuation needs
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
  • Trained current employees on additional job positions to maintain coverage of roles at all times
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
Education
Maurice J. Moyer Academy - City | High School Diploma05/2010
  • Graduated with 3.95 GPA
  • Graduated cum laude
  • Elected Captain of Cheer Team
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
  • Formatting
  • Length
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Maurice J. Moyer Academy

Job Titles Held:

  • Retail Sales Representative
  • Front Desk Agent
  • Barista
  • Manager

Degrees

  • Maurice J. Moyer Academy - City | High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Retail-Sales-Representative-resume-sample

Retail Sales Representative

Advanced Drainage Systems

Buford , GA

Sales-Representative/Retail-Customer-Service-resume-sample

Sales Representative/Retail Customer Service

Payless Shoes For Less

City , STATE

Retail-Sales-Representative-resume-sample

Retail Sales Representative

Advanced Drainage Systems

Owosso , MI

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.