Retail Sales Representative Resume Example
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RETAIL SALES REPRESENTATIVE
Professional Summary
Persuasive negotiator and talented representative bringing top-notch team leadership, verbal communication and tactical planning skills gained during 4-year career. Demonstrated record of accomplishment in generating sales and building loyal customer base. Proven history of success in maintaining solid sales funnels.
Skills
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Work History
Retail Sales Representative | 10/2018 to Current
Colorado Boxed Beef Company - Winter Haven , FL
Colorado Boxed Beef Company - Winter Haven , FL
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained customer accounts and relationships.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Issued receipts and processed refunds, credits, or exchanges.
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
- Contacted potential customers to capitalize on sales opportunities.
- Verified delivery schedules and processes.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Serviced existing accounts on regular basis to maximize revenue.
- Used consultative sales approach to understand and meet customer needs.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Protected purchase items with proper bagging and wrapping to prevent damage.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Generated brand awareness and positive product impressions to increase sales.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Answered questions about store policies and concerns to support positive customer experiences.
- Educated customers on promotions to enhance sales.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Front Desk Agent | 08/2017 to Current
Proper Hospitality - Palm Springs , CA
Proper Hospitality - Palm Springs , CA
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Arranged accommodations and travel plans for visitors and presented updated itineraries
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and various activities
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Coordinated with internal departments to handle wide range of guest needs
- Posted charges, updated accounts and issued bills to departing guests
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Stayed current on local attractions and special events to help guests with entertainment options
- Monitored reservations to track incoming parties and special events
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs
- Managed customer complaints and rectified issues to complete satisfaction
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants
- Managed all front desk operations for busy high-volume hotel
- Posted room charges such as food, liquor and telephone calls based on individual customer actions
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
- Set guest and group reservations and processed check-ins and check-outs
- Provided property details to patrons, including dining areas, pool, spa and fitness center
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Informed travelers of hotel security features and offered details regarding safety processes and procedures
- Confirmed transaction data by verifying name and payment information and clearly communicating costs and fees to patrons
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
- Secured guest valuables in main safe or individual boxes
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms
- Responded to inquiries and room requests made online, by phone or email
- Computed guest billings and posted charges to room accounts
- Arranged special accommodations for guests to maintain optimal satisfaction
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
- Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated
- Pleasantly answered phone calls and routed to proper guest or department
- Personally addressed and welcomed approximately 100 guests to business per day, improving overall customer service and engagement
Barista | 07/2015 to 12/2017
First Hospitality Group Inc - Louisville , KY
First Hospitality Group Inc - Louisville , KY
- Recommended products based on solid understanding of individual customer needs and preferences
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Cultivated ability to recall customers' names and address each by name
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Developed and demonstrated skillful and creative latte art to engage customers
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Merchandised display cases and diligently promoted prepared foods to drive business revenue
- Memorized official and off-menu preparations to serve all customer beverage desires
- Listened to customer desires and needs to recommend optimal products
- Protected store assets and facilities by ensuring compliance with company policies and procedures
- Described menu items to customers and suggested products based on stated preferences
- Maintained highest standards of conduct and service to support company reputation
- Greeted over 250 customers daily, answered questions and recommended drinks and pastries
- Maintained calm demeanor during high-volume periods and special events
- Developed creative and appealing latte art techniques and instructed coworkers in method
- Received and accurately processed customer payments
- Greeted guests with pleasant smile and superior customer service
- Educated customers on beverage menu items and provided samples of daily brews
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties
- Cleaned and sanitized work areas, utensils and equipment
- Designed and printed menus, recipes and promotions and offers
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Resolved customer disputes with tact and professionalism
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Provided customers with product details such as coffee blends and preparation descriptions
- Protected customers by regularly cleaning and sanitizing work areas and equipment
Manager | 04/2008 to 06/2017
Marsden Holding Llc - Newton , IA
Marsden Holding Llc - Newton , IA
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Performed monthly reviews assessing each employee's performance and developed improvement plans
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Planned marketing initiatives and leveraged referral network to promote business development
- Trained new employees in specific job requirements
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Executed new training initiative to improve skills and develop leaders from within
- Reviewed performance reports and used data to develop continuous improvement initiatives
- Led employee performance reviews and discussed improvement strategies with each team member
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Trained and mentor new employees to maximize team performance and achieve daily performance objectives
- Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management
- Maintained high level of morale and team-work on production floor through frequent communication with 25 employees
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions
- Coordinated day-to-day and long-term activities within various business platforms
- Facilitated on-site staff training and developed processes and procedures to increase accuracy
- Coached new team members on job tasks and performance strategies
- Coordinated and launched grand openings for new stores
- Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales
- Maintained open and professional team relationships to quickly identify and resolve issues
- Communicated store policy violations to upper management to prevent shrinkage and misconduct
- Greeted and assisted all customers daily in high-traffic retailer
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use
- Oversaw personnel recruitment, performance and scheduling
- Enhanced team member productivity by improving monitoring systems and motivational strategies
- Analyzed employee workloads to meet seasonal fluctuation needs
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Trained current employees on additional job positions to maintain coverage of roles at all times
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
Education
Maurice J. Moyer Academy - City | High School Diploma05/2010
- Graduated with 3.95 GPA
- Graduated cum laude
- Elected Captain of Cheer Team
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Resume Overview
School Attended
- Maurice J. Moyer Academy
Job Titles Held:
- Retail Sales Representative
- Front Desk Agent
- Barista
- Manager
Degrees
- Maurice J. Moyer Academy - City | High School Diploma
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