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Retail Sales Key Holder Resume Example

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RETAIL SALES KEY HOLDER
Professional Summary

Bilingual Retail Sales keyholder with experience in driving business growth and creating a positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share. Very understanding towards others with open mind to always be better. Learning and adapting with fellow workers comes to ease because its always great learning from others.

Work History
T-Mobile Usa Inc.- Retail Sales Key Holder
San Marcos, CA04/2018 - 09/2020
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
  • Coordinated timely solutions to guests' issues by coordinating proactively with operations team.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Analyzed paperwork to verify completeness and eligibility for requested products and services.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
Gamestop- Games Attendant
Escondido, CA06/2018 - 11/2018
  • Answered guest questions to provide fun game experience.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Completed pre-opening preparations by stocking prizes and supplies.
  • Encouraged sales and made recommendations to guests to increase participation in attractions.
  • Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Home Depot- Loader
Escondido, CA03/2017 - 12/2017
  • Lifted and slid packages weighing up to 150 pounds on conveyor belts to transport items.
  • Operated power jacks, forklifts and flatbed trucks to maneuver products on to load trailers and trucks.
  • Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding and strapping.
  • Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
  • Maintained excellent attendance record, consistently arriving to work on time.
Subway- Sandwich Artist
San Marcos, CA08/2016 - 12/2016
  • Performed shift change tasks each day to keep store efficient and neat.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Cleaned food preparation areas, tools and equipment.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Executed sandwich artistry duties with very low occurrence of errors.
Skills
  • Promotions and specials
  • Team Building
  • Sales expertise
  • Productivity maximization
  • Process and procedure development
  • Marketing strategy
  • Problem resolution
  • Business operations
  • Inventory Control
  • Workplace Safety
  • Cash Handling
  • Point of Sale Systems
  • Cash Register Operation
  • Customer Complaint Resolution
  • Social Media
  • Negotiation
  • Training and mentoring
  • Sales forecasting
  • Store presentation
  • Merchandising operations
  • Strategic selling
  • Team management
  • Relationship development
  • Team Leadership
  • Shipping and Receiving
  • Sales Goals
  • Cleaning
  • Product Knowledge
  • Inventory Replenishment
  • Spreadsheets
  • Verbal and written communication
  • Search Engine Optimization
Education
Del Lago Academy of Applied ScienceEscondido, CA06/2016Highschool Diploma
Palomar CollegeSan Marcos, CACurrent: Sociology
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Resume Overview

Companies Worked For:

  • T-Mobile Usa Inc.
  • Gamestop
  • Home Depot
  • Subway

School Attended

  • Del Lago Academy of Applied Science
  • Palomar College

Job Titles Held:

  • Retail Sales Key Holder
  • Games Attendant
  • Loader
  • Sandwich Artist

Degrees

  • Highschool Diploma
    Current : Sociology

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