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retail sales consultant resume example with 7 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assist with any need. Detail-oriented with 8 years in retail and related positions. Consistently go extra mile to promote customer satisfaction and meet sales goals.

Skills
  • Upselling strategies
  • Explaining instructions
  • Handling customer complaints
  • Welcoming customers
  • Offering advice
  • Product demonstrations
  • Merchandising
  • Money handling
  • POS system operation
  • Teamwork
Education and Training
Hagerstown Community College Hagerstown, MD Expected in : Elementary Education - GPA :
UMGC Hagerstown, MD, Expected in Associate of Science : Marketing Management And Research - GPA :
Experience
Altice Usa - Retail Sales Consultant
Kellogg, ID, 07/2018 - Current
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assessed conflicts and identified solutions for clients promptly.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Worked with off-site locations to find desired items for customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
Foot Locker Inc. - Assistant Manager
Boca Raton, FL, 02/2016 - 07/2018
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
One80 Intermediaries - Customer Service Representative
Oradell, NJ, 12/2015 - 09/2016
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
Xlfleet - Sales Associate
Boston, MA, 05/2014 - 02/2016
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Negotiated and closed deals with minimal oversight.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

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Resume Overview

School Attended

  • Hagerstown Community College
  • UMGC

Job Titles Held:

  • Retail Sales Consultant
  • Assistant Manager
  • Customer Service Representative
  • Sales Associate

Degrees

  • Some College (No Degree)
  • Associate of Science

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