Retail Sales Consultant Resume Example
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RETAIL SALES CONSULTANT
Summary
Upbeat and flexible sales consultant with 10+ years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment.
Highlights
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Experience
01/2011 to Current
Retail Sales ConsultantAt&T Portables － Laurel , MD
- Processed an average of 15 transactions each day in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Communicated store policy violations to the leadership team in a timely manner.
- Attended 1 team meetings each month to voice concerns and offer constructive feedback to others.
- Informed customers about all product lines and services offered by the company.
- Processed all sales transactions accurately and in a timely fashion.
09/2009 to 01/2011
Assistant Store ManagerJourneys - Store Jobs － Pembroke Pines , FL
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Trained staff to deliver outstanding customer service.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Reorganized the sales floor to meet company demands.
- Stocked and restocked inventory when shipments were received.
01/2006 to 01/2009
Hardlines Manager, Team SalesBi-Mart Corporation － Springfield , OR
- Managed two of the largest departments in store. This includes Team Sports, and Golf.
- Be familiar with Nike accessories and suggestive sell these essential items.
- Watched, listened, interacted and followed-up with customers to ensure satisfaction and resolve issues.
- Accountable for increasing sales, units per transaction and transactions size in the department(s).
- Communicated with associates regarding pertinent information on daily, event or seasonal business issues.
- Recruited, interviewed and involved in final selection of all department associates.
- Trained associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
- Addressed any employee complaints or concerns and bring in any appropriate personnel to resolve issue.
- Executed disciplinary procedures fairly and document corrective action properly and in a timely manner.
- I actively promoted change and liked to find new ways of accomplishing goals.
- I developed my subordinates by delegating both authority and details.
- Responsible for all customer special orders and large team orders.
- Handled all Golf club repairs for customers which require a very strong relationship with the top Golf Club vendors.
01/2005 to 01/2006
Floor ManagerCopeland Sports － City , STATE
- Actively canvassed prospective and current employees.
- Managed store on a daily basis with responsibilities of up to 10 or more employees.
- Processed daily deposits and paperwork.
- Extreme flexibility to learn new things.
- Handled customer issues on a daily basis.
- Kept staff up to date on any current directives and events.
- Communicated any issues to the appropriate person be at the store or corporate level.
- I am people-oriented and can easily relate with another person's point of view.
- Created connections of trustwith buyers to insure that my customer receives the product they want.
- Created ways to increase sales in the store and in my own department. All duties are the same as position with Copeland Sports in Salem Oregon from 2005-2006.
01/2000 to 01/2003
Department Manager for Shoes and LingerieMervyns － City , STATE
- Cultivated customer relationships, increasing customer satisfaction and repeat sales.
- Managed 8+ employees at any given time or day.
- Implemented forms to let our Asset Protection keep track of frequency of theft.
- Guaranteed that store was in opening shape for the next business day.
- Prepared store for opening regards to opening registers, stocking shelves, adjusting inventory, and motivating team.
- Wrote bi-annual reviews for as many as fifteen employees.
- Handled customer as well as employee issues.
- Went above and beyond the call of duty, within my means, to make sure the customer was happy and would come again.
Education
1999
B.S.: PsychologyUniversity of Oregon － City, State, US1995-1999 University of Oregon Eugene, OR B.S. in Psychology with focus on child development. Member of the track and field team. Top 10 all time in the discus and the hammer throw.
Professional Affiliations
Volunteer Track Coach
Skills
Sales, Customer Service, Receptionist, Retail Sales, Satisfaction, Inventory, Basis, Merchandising, Exceed, Meet Sales, Product Demos, Sales Goals, Sales Objectives, Asset Protection, Business Intelligence, Repeat Sales, Stocking, Increasing Sales, On Sales, Operations, Progress, Coaching, Pricing, Security, Increase, Increase Sales, Sales In, Its, Training
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Resume Overview
School Attended
- University of Oregon
Job Titles Held:
- Retail Sales Consultant
- Assistant Store Manager
- Hardlines Manager, Team Sales
- Floor Manager
- Department Manager for Shoes and Lingerie
Degrees
- B.S. : Psychology
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