Retail Sales Consultant Resume Example
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RETAIL SALES CONSULTANT
Professional Summary
Experienced marketing and customer service professional with demonstrated success in the manufacturer, retail, and media sectors. Experience in marketing project management and execution, digital marketing, event marketing, and customer service. Acquired BBA in Marketing from Kennesaw State University with a final GPA of 3.25.
Skills
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Work History
01/2019 to CurrentRetail Sales ConsultantAt&T Portables | Alexandria , VA
- Maintaining the technical expertise and product knowledge necessary to make sales.
- Achieving sales quotas within a protected territory.
- Negotiating sales contracts.
- Resolving unique customer issues.
- Maintaining professional relationships with work colleagues and customers.
- Strong customer service skills.
- Greeting customers in a courteous and friendly manner.
- Using floor time effectively to solicit sales of products.
- Excellent computer, communication, and people skills.
- Pioneered new accounts and maintained a strong, growing customer base.
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.
- Increased store profitability by acquiring and managing small business accounts - Drove sales through upselling products based on customer's past purchases and preferences.
- Assisted in marketing efforts while building rapport with customers by offering complete solutions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Determined solutions for clients promptly and professionally.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assisted customers with locating and choosing merchandise in any store department.
- Educated customers on promotions to enhance sales.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Oversaw deposits, processed financial transactions and maintained inventory.
06/2014 to 11/2019Customer Service StaffPublix Supermarkets | City , STATE
- Collaborates with other co-workers to ensure all daily tasks are completed and done to Publix premier quality.
- End-of day-accounting audit.
- Cash handling of more than $20k.
- Shift leader responsible for that day/night along with immediate manager.
- Provides exceptional customer service to over 3,000 guests.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
01/2016 to 05/2019Creative Marketing DirectorThe Peak – Kennesaw State University Student Lifestyle Magazine | City , STATE
- Coordinated events and other marketing tools in order to stimulate student readership.
- Promoted in a short period of time because of work ethic and quality of work.
- Spearheaded social media giveaways.
- Photography.
- Head of all social media outlets.
- Frequent collaboration with other student organizations, outside organizations.
- Help generate ideas for articles, issues, and other organization tasks Kennesaw State University – Coles College of Business Bachelor of Business Administration, Marketing Honors & Activities: Dean's List.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
05/2018 to 04/2019Marketing Intern/ Marketing AdministratorYamaha Motor Corporation | City , STATE
- Worked on various projects and had opportunities to experience the brand.
- Conducted successful social media giveaways that boosted Twitter engagements.
- Competitive analysis on company website, company social media and compare to top competitors.
- Represent the brand in industry convention: ICAST 2018.
- Assist with sourcing and distributing creative assists.
- Coordinate with Sales & Marketing Director, Managers and other teams to support business needs.
- Development and execution of short-term and long-term ongoing marketing projects.
- Event support.
- Uploading marketing content onto digital asset management system, including assigning appropriate metadata.
- Manage organizational strategy of all content and visual media.
- Designed and presented social media campaign ideas.
- Assisted in creation of pre-season marketing plans to support department and divisional strategies.
- Collaborated with team members to help expand marketing channels.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
- Stayed updated with latest marketing concepts and techniques.
- Assisted with capturing and analyzing social media metrics.
- Helped with planning and hosting of marketing events.
- Wrote interesting copy with eye for current trends and viral potential.
- Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
- Improved social media reach by creating Facebook pages and debuting new marketing strategies targeting niche audience.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Assisted with daily administrative duties.
- Responded to email and social media messages according to prescribed policies.
- Increased brand recognition in target audience through creative promotions and marketing campaigns.
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Wrote and prepared creative assets by applying excellent communication, project management and planning abilities to produce crisp, fresh collateral.
Education
05/2019BBA | MarketingKennesaw State University, City, State
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Resume Overview
School Attended
- Kennesaw State University
Job Titles Held:
- Retail Sales Consultant
- Customer Service Staff
- Creative Marketing Director
- Marketing Intern/ Marketing Administrator
Degrees
- 05/2019 BBA | Marketing
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