Retail Sales Consultant Resume Example AT&T Inc.

RETAIL SALES CONSULTANT

Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 10 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales.

Skills

Sales Experience: Proven ability to engage customers at all levels and identify needs vs products being offered.

Bilingual: Verbal and written communication skills in English and Spanish
Customer Service: Extensive customer care background in a variety of workplace environments
Solid computer skills with an emphasis to MS Office Suite 2003-2013: Word, Excel, PowerPoint, & Outlook
Versatile, able to adapt to changing environments quickly while implementing new and improved methods of operation
Strong time management and organization
Highly attentive to detail and accuracy

Goal oriented and result driven, positive demeanor with a high level of self-initiation
Offering advice
Upselling strategies
Sales expertise
Interpersonal and written communication
Teamwork

Experience

06/2017 to Current

Retail Sales ConsultantAT&T Inc. － Goodyear , AZ

Maintained current store, product and promotional knowledge to drive consistent sales.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Managed deposits, financial transactions and business inventory.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Assessed conflicts and identified solutions for clients promptly.
Assisted customers by checking the system to find merchandise at other locations, arranging for shipments and delivery.
Assisted in ringing up sales at registers and bagging merchandise.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Help customers load purchased equipment when necessary.
Stocked, replenished and organized inventory, completing tasks faster than average associates.
Completed all assigned training to stay updated on important policies and procedures.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Followed all company policies, rules and procedures to promote company goals and maintain safety.

06/2016 to 06/2017

Sales Management AssistantVivint Smart Home － Avondale, AZ

Supported all sales team members to drive growth and development.
Created and finalized quotes to complete deals between company, vendors and customers.
Maintains professional network of potential clients and business opportunities.
Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Provided information on company promotions and special sales to customers.

09/2014 to 08/2016

Teller Wells Fargo － Glendale, AZ

Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Received regional branch recognition award for outstanding customer service.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Processed cash withdrawals.
Generated reports and notification letters to distribute to account holders.
Managed customer referrals to help financial services team members capitalize on sales changes.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Trained employees on cash drawer operation.
Assembled in-store marketing displays.
Balanced daily cash deposits and vault inventory with zero error rate.
Counted as much as $[100,000] in daily funds with manual and machine-assisted methods

11/2009 to 07/2014

Package HandlerUnited Postal Service － Phoenix, AZ

Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Palletized boxes to streamline movement and shipment.
Protected company inventory by maintaining and organizing storage areas.
Loaded completed orders on pallets according to delivery numbers.
Assisted in loading delivery trucks with prepared packages.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Created regular reports on packaging activities and posted in ERP system.
Used scanners to track parcel information such as condition or receipt.
Resolved conveyor system issues by clearing jams and blockages.
Coordinated shipments of local, regional, national and global nature.

Education and Training

05/2010

High School DiplomaCopper Canyon High School － Glendale, AZ

Resume Overview

Companies Worked For:

AT&T Inc.
Vivint Smart Home
Wells Fargo
United Postal Service

School Attended

Copper Canyon High School

Job Titles Held:

Retail Sales Consultant
Sales Management Assistant
Teller
Package Handler

Degrees

High School Diploma

Retail Sales Consultant Resume Example

Resume Score: 80%

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