retail sales consultant resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Driven and personable Customer Service Specialist with over 4 years of experience interfacing with clients. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control and leadership. Also, professional Assistant Store Manager with 2 years' experience in training and managing pharmacy retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of technology and technology based products.
Skills
Managerial finance
Store appearance
Skilled manager
Cleaning and store maintenance
Managerial experience
Store operations leadership
Store growth planning
Store oversight
Effective Retail Sales Manager
Store maintenance
Manager coaching and training
Store merchandise knowledge
Effective time manager
Store opening and closing
Store restocking
Store layouts
Store opening and closing procedures
Issue and conflict resolution
Project management
Team building
Inventory management
Security systems
Problem resolution
Bilingual Spanish and English
Upselling strategies
Handling customer complaints
Product demonstrations
Documentation and recordkeeping
Assessed customer product needs and interests in order to best recommend suitable items.
Sales expertise
Interpersonal and written communication
Teamwork
Customer assistance
Xfinity brand promotions
Education and Training
Barron Collier High SchoolNaples, FLExpected in 05/2017 ā āHigh School Diploma: - GPA:
Ave Maria UniversityAve Maria, FL, Expected in ā ā: - GPA:
Experience
Ferguson - Retail Sales Consultant Las Cruces, NM, 07/2021 - Current
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Assessed conflicts and identified solutions for clients promptly.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Maintained current store, product and promotional knowledge to drive consistent sales.
Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions.
Identified demand for service offerings through needs assessments.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Initiated friendly conversation with customers to determine level of assistance required.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Calculated pricing, applied discounts and collected payments to process transactions.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Answered questions about current promotions and resolved issues according to store policies.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Generated brand awareness and positive product impressions to increase sales.
Drove sales by successfully employing upselling and cross-selling strategies.
Offered coupons and special deals to increase quantity of customer spending.
Assisted management in verifying compliance of clean room with mandated standards.
Cleaned equipment and workplace proactively and per mandated clean room protocol and monitored non-sterile risks to sterile environment.
Operated and maintained production flow and handled products with proper procedures.
Maintained sterile clean room environment, including wearing clean room garments and conforming to established Good Manufacturing Process practices.
Followed instructions and was able to handle diverse requests from production coordinators.
Performed line clearance and line set up of diverse jobs on the production line.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Contributed to development, planning and completion of project initiatives.
Verified and checked parts for good quality and safety
Coen Markets, Inc. - Assistant Store Manager Monaca, PA, 08/2018 - 07/2020
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Processed credit and debit card payments and returned proper change for cash purchases.
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Oversaw aspects of maintenance, inventory and daily activity management.
Petco - Customer Service Associate Ardmore, PA, 03/2016 - 08/2018
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Contributed to business growth by confirming customer satisfaction with service and quality.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Additional Information
Computerproficient: Word, Excel, PowerPoint, Outlook.
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