Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
As a direct sales position, generates new sales of AT&T products and services to residential customers. Key Roles and Responsibilities: In the residential customer's home, sells AT&T products and services in coordination with a Direct TV install. Assists residential customers with setting up new devices and applications sold by the consultant during the home visit. Achieve sales and service objectives. Receive daily schedule for a specific area or territory. Track and report activities through established processes and procedures. This job key applies to employees who spend more than 50% of their time performing duties directly related to making sales away from their offices at a customer's place of business or home.
Function in multiple roles that support the performance of the store's retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store's service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs areaddressed promptly, and communicating with the management team effectively.
Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments.
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