Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Explaining instructions
  • Offering advice
  • Fluent in Spanish
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Teamwork
  • Staff development
  • Project management
  • Workforce Management
  • Problem resolution
  • Active listening
08/2019 to Current Retail Sales Consultant At&T | Marrero, LA,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Assessed conflicts and identified solutions for clients promptly.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Utilized strong customer service skills to meet and exceed sales goals.
  • Managed deposits, financial transactions and business inventory.
  • Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
08/2018 to 08/2018 In Home Expert Choptank Transport | Easton, MD,

As a direct sales position, generates new sales of AT&T products and services to residential customers. Key Roles and Responsibilities: In the residential customer's home, sells AT&T products and services in coordination with a Direct TV install. Assists residential customers with setting up new devices and applications sold by the consultant during the home visit. Achieve sales and service objectives. Receive daily schedule for a specific area or territory. Track and report activities through established processes and procedures. This job key applies to employees who spend more than 50% of their time performing duties directly related to making sales away from their offices at a customer's place of business or home.

  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
11/2015 to 08/2019 Sales Support Representative Comtrak Logistics | Saint Louis, MO,

Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively.

Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments.

01/2010 to 11/2015 Driver Manager Fed Ex Ground | City, STATE,
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
  • Tracked driver behavior and tasks, including timekeeping and attendance.
  • Coordinated load planning for drivers to minimize dispatch delays.
  • Arranged for onsite periodical inspections of vehicles in use.
  • Conducted annual performance reviews to assist drivers with maintaining required standards.
  • Communicated with team leaders to manage driver pay, bills, security and home time.
  • Investigated collisions and passenger injuries, documenting all incidents in reports.
  • Reviewed shipping and receiving notices, production schedules and orders to determine work sequences and material shipping volumes, destinations, dates and types.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
Education and Training
Expected in 11/2000 GED | Cleveland Schools, Cleveland, Ohio, GPA:

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School Attended

  • Cleveland Schools

Job Titles Held:

  • Retail Sales Consultant
  • In Home Expert
  • Sales Support Representative
  • Driver Manager


  • GED

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