retail sales consultant resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Well-qualified Sales Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Seasoned E-5 offering 8 years of U.S. Navy experience. Gifted in communicating with team members, handling simultaneous tasks and contributing to team success. Detail-oriented and decisive leader. Work well in high-stress environments with solid multitasking, planning and decision-making skills and adaptability to meet any challenge.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training. Motivated to learn, grow and excel.

  • Product demonstrations
  • Customer satisfaction
  • Upselling strategies
  • Store opening and closing
  • Product demonstrations
  • Product promotions
  • Store opening and closing
  • Sales expertise
  • Sales Goals
  • Desktop support
  • Good Telephone Etiquette
  • Problem-Solving
Work History
Retail Sales Consultant, 10/2021 to Current
Bob's Discount FurnitureJoliet, IL,
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Implemented needs-assessment tools to identify demand for services and products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Determined solutions for clients promptly and professionally.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Exceeded sales goals by 179% utilizing exemplary customer service skills.
  • Maintained customer satisfaction with quick and professional handling of product returns.
Aviation Boatswain's Mate Aircraft Handler, 06/2013 to 10/2021
United States Navy, USNCity, STATE,
  • Directs crew involved in repairing damage to flight and hangar decks; spots aircraft for catapult launching; tests hangar sprinkler systems; reads and interprets blueprints and drawings;inventories installed equipment and spare parts; orders spare parts and special tools; uses maintenance publications; leads team engaged in personnel rescue and fire fighting operations;supervises operation lifesaving apparatus; performs personnel evaluations of subordinates; supervises teams; provides career mentoring; and conducts training in areas of expertise
  • Carries out cockpit emergency entry procedures; applies procedures for rescuing personnel from crashed aircraft; operates damage control equipment, lifesaving apparatus, and fire and elevator doors; supervises movement and spotting of aircraft ashore and afloat; secures aircraft and equipment; performs preventive operator maintenance on aircraft ground handling equipment;operates and performs daily inspections on mobile crash handling vehicles and equipment;installs aircraft hoisting slings involved with emergency crash landings; computes safe working load for hoisting material; rigs deck equipment on shore-based arresting gears; operates aircraft cranes,elevator controls, and related hangar/deck equipment; provides signals for launching and recovery of helicopters;performs air terminal functions, including storage of cargo, handling of passengers, aircrew, and aircraft services;completes maintenance records; manages teams to perform operations and maintenance tasks.
  • Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations
  • Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
Retail Sales Fulfillment Lead and Cashier, 07/2012 to 06/2013
Macys Department StoreCity, STATE,
  • Provide exceptional customer experience by ensuring the customer is always the priority. Oversee all fulfillment and in store pickup functions to ensure tasks are expedited and completed
  • Assist and satisfy the needs of our in store and online customer. Ensure all procedures, policies, and standards are understood and followed by colleagues
  • Counted cash in register drawer at beginning and end of shift
  • Reviewed and resolved differences between accounting information and cash drawer
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Checked prices for customers and processed items sold by scanning barcodes
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Assisted customers by answering questions and fulfilling requests
Bachelor of Science: Information Technology, Expected in 05/2024 to The University of West Florida - Pensacola, FL
  • Certified Lean Six Sigma Green Belt Project Manager - [January 2017]

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Resume Overview

School Attended

  • The University of West Florida

Job Titles Held:

  • Retail Sales Consultant
  • Aviation Boatswain's Mate Aircraft Handler
  • Retail Sales Fulfillment Lead and Cashier


  • Bachelor of Science

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