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retail sales associate stock customer service cashier resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Efficient and very skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Personable professional consistently praised by management for exceeding annual sales. Available all hours of the week, including weekends and evenings. Accustomed to identifying customer needs and upselling to higher value products. Composed and articulate individual with expert-level product knowledge.

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assist with any need. Advanced knowledge of all and any products.

Goal-oriented with 4+ years of background in sales. Deliver unmatched product knowledge and customer service to create satisfied, repeat clientele.

Responsible and friendly and able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills
  • Good peoples person
  • Retail sales customer service
  • Service-driven sales
  • Technical support services
  • Retail merchandising
  • Accurate sales transactions
  • Socializing skills
  • Sales operations
  • Very polite
Experience
02/2018 to 11/2018
Retail Sales Associate/Stock/Customer Service Cashier Uhall Inc. City, STATE,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Provided every customer with professional and polite support for sales and service needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted customers by checking our system to find merchandise at other locations, arranging for shipments and delivery.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Help customers load purchased equipment when necessary.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
03/2017 to 12/2017
Warehouse Worker/Line Assembler Forward Air Inc. City, STATE,
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
  • Identified defective, missing or merchandise and promptly reported issues to supervisor.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Tolerated heights up to 30 feet and accessed elevated products from safety cage to complete order processing requirements.
  • Picked, packed and labeled any of the merchandise to prepare for loading and shipment to customers.
  • Safely operated pallet jacks and equipment to move items to and from different warehouse locations.
  • Loaded perishable and non-perishable goods into trucks for planned delivery schedules.
  • Scanned different container labels with RF scanners to verify contents and determine target destinations.
  • Unloaded cargo with an equipment to enable receipt of pre-ordered inventory.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Received deliveries, scanned packages and updated orders in system to enable efficient order processing and fulfillment.
  • Stood for extended time periods to perform tasks in order for the process.
  • Moved boxes, containers and pallets with equipment to meet demanding production targets.
07/2014 to 09/2017
Busser/Cook/Cook's Assistant/Dishwasher/Hostess Litchfeild Beach Fish House City, STATE,
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Increased productivity by working quickly, helping other bussers and looking for ways to improve.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Cleaned table tops, surfaces and floors of assigned areas while assisting team members with daily tasks.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Resolved various customer issues quickly to increase customer satisfaction.
  • Consistently went above and beyond expectations by helping my support teammates and provide customer service.
  • Trained new employees to perform duties by showing how to do different tasks.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Offered product samples, answered questions and suggested products.
  • Backed up cashier staff to process customer orders and payments.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Executed cash transactions quickly and accurately.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Greeted guests with friendliness and professionalism.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Proactively assessed customer needs and provided beverage refills, condiments and other services.
  • Stocked displays with new and transferred merchandise.
  • Supported serving staff in delivering accurate and well-presented food orders.
to
Material Handler/Painter EnviroSep Inc. City, STATE,
  • Developed storage and space utilization plans in accordance with regulations for specific commodities and equipment.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements.
  • Cleaned and removed debris from shipping and receiving sections to prevent accidents and keep areas clear.
  • Managed a full range of warehousing activities including receiving, storing, selecting and shipping buildings and materials also equipment.
  • Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
  • Operated overhead lifts to move and work materials.
  • Transported more than 10 up to twenty- eighty items between storage and production areas each day.
  • Moved big objects and different items using manpower to maneuver equipment safely to prevent accidents and mishaps.
  • Coordinated local, regional, national and global shipments through State to State.
  • Ordered and replaced warehouse supplies stock and hand tools.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Coordinated and completed ongoing routine painting of exterior and interior of properties.
  • Performed repairs to defects in walls by patching holes and scrapes prior to project start.
  • Completed average of 20 or more painting jobs in a day.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Operated compressors, and equipment with caution to avoid injuries and maintain tools.
Education and Training
Expected in 06/2018 to to
High School Diploma:
J.M. Robinson High School - Concord, NC
GPA:

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Resume Overview

School Attended

  • J.M. Robinson High School

Job Titles Held:

  • Retail Sales Associate/Stock/Customer Service Cashier
  • Warehouse Worker/Line Assembler
  • Busser/Cook/Cook's Assistant/Dishwasher/Hostess
  • Material Handler/Painter

Degrees

  • High School Diploma

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